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Order Support

Reaction to a Product

On rare occasions, a product may not agree with your stomach or cause a negative reaction. Anytime you have a negative reaction to a product, please contact our Customer Service department with the name of the product, the lot number, the expiration

Order Status

When you place an order, the details are sent to our warehouses for shipment. As soon as the shipping label has been generated, you will receive an email with the tracking details. Tracking details can take up to 24 hours to update within the United

Shipping Claims Process

If you are unable to locate your package despite tracking showing a delivered status, please wait 24 hours before contacting our Customer Service Department. Occasionally, the carrier can scan the wrong package when making a delivery and they usually

Return Policy

At Bodybuilding.com, we want you to be happy with your purchase! If you’re not satisfied, we’re not satisfied. If you’re unhappy with your order, whatever the reason may be, we’ll make it right. Contact our Customer Service team within 30 days of you

Why did I receive a product recall notification?

On occasion, vendors may recall a product due to a mislabel or a health hazard issue. Should you receive a recall notification e-mail, please contact our Customer Service department with your name, order number, and the product’s LOT number along wit

Damaged/Bad Products

If you receive a product that is damaged or has manufacturing issues, please contact our Customer Service department with your name, order number, and the product’s LOT number and expiration date, the two typically printed next to each other on the b

Changing Order/Editing an Order

Within minutes of submitting your order, our warehouse is already picking and packing your items. If your order has not yet shipped, please contact our Customer Service department, and we’ll attempt to cancel your order. If your order has already shi

Canceling your Order

Within minutes of submitting your order, our fulfillment team is picking and packing your items. Unfortunately, after we start fulfilling it, it is unlikely that we can make any edits or cancel your order. If your order has not yet shipped, please co

Gift Cards

Our gift cards can only be used on Bodybuilding.com store purchases. You can't use them for BodyFit subscription plans. Your BodyFit subscription will require a valid credit card. Express payments such as PayPal and Amazon Pay can't be processed.

Redeeming Your e-Gift Card

Note:. Paying for an order using an e-gift card is easy!. Tip:. If the total is less than the e-gift card balance, the remaining balance stays on the e-gift card to use on a future purchase.

FEASTbox Protein Packs by Bodybuilding.com

Are the meats shipped frozen?. Yes, all meats ship frozen. There could be some thawing. We recommend placing it in the freezer or fridge upon receipt. Freezing helps preserve the meat and maintain its quality during transit. Our recommended time in t

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