FAQs
Account Support
You can easily view everything about your previous orders from the 'Order History'section in your account.
How to view your order history
- Go to your 'Order History' page in your account. If you are not logged in, you will be asked to login first by clicking the 'Profile Icon'.
- Once logged into your account, select 'Order History'
3. You will see an overview of all your orders with relevant information including the order number, date the order was placed, the order total, and the ship status.
If you'd like to unsubscribe from our e-mail lists, please go to the most recent e-mail you've received from us, scroll to the bottom, and click 'Unsubscribe'. From there follow the prompts to completely unsubscribe.
To re-subscribe to our newsletter, which you can do at any point, enter your e-mail address in the "newsletter" field found at the bottom of our front page.
Bodyfit Membership
Build muscle, lose weight and get more fit than ever! Powered by Bodybuilding.com, BodyFit will help you start your fitness journey with a 7-day free trial. Work out in the gym or at home with whatever equipment you may have: from bodyweight exercises to full weight lifting programs, our exclusive training plans are designed to help you reach your personal fitness goals.
Discover and choose from thousands of workouts you can do in a gym or from the comfort of your own home. Each plan is designed by fitness experts to give you all the guidance you need: daily workouts, nutrition plans, recipes, tips, replacement exercises, and more. We offer strength training, powerlifting and bodybuilding programs, nutrition programs, and much more!
We have the right plan for you
Pick the program that motivates you! We offer over 100 training plans, from intense strength training to aerobic exercises. Track progress on each workout with our workout tracker and join the fitness community for tips and encouragement! You'll also learn how to balance your nutrition with each program, so don't hesitate anymore -you'll never be more supported and ready than with us.
With over 20 years of strength, fitness, and nutritional expertise, BodyFit will help you hit your goals. From weight management to muscle building, we'll give you all the tools for a killer workout to gain strength and increase fitness levels.
Shop all BodyFit plans
We have the right plan for you
Shop all plans and become a BodyFit member
BodyFit Monthly | BodyFit Annual | |
Paid Membership fee | $6.99 USD billed monthly | $47.99 USD billed annually |
Access to 2,500+ premium workout articles | ✔ | ✔ |
Access to Bodybuilding.com’s exercise database containing 3,500+ instructional videos | ✔ | ✔ |
Access to 60+ premium workout plans | ✔ | ✔ |
Access to Bodybuilding.com’s world- class workout tracking app | ✔ | ✔ |
Discount in store | 10% | 10% |
Free domestic shipping in contiguous United States | ✔ | ✔ |
Free 7-day trial period | ✔ | ✔ |
All BodyFit purchases will take time to process and be available within 1-hour to access. This processing period allows us to verify our customer's information and give customers the opportunity to make any changes post-purchase. Please allow 1-hour before using the app and program benefits.
Once you are logged-in to your account, you can change your password HERE!
This page can also be accessed from your profile settings in BodySpace:
- Click your profile picture at the top of the website.
- Click "Dashboard" under the My BodySpace column.
- Click "Manage Profile" in the left-hand sidebar.
- Click "Password" in the expanded left-hand sidebar.
No option to change plan?
This means your BodyFit subscription is associated with a partner company. In-app subscription purchases cannot be managed from your Bodybuilding.com BodyFit account.
All in-app subscription purchases must be managed directly in your Google Play or Apple account settings.
How to change or cancel subscriptions on your Android phone or tablet.
Option 1:
- On your Android phone or tablet, open the Google Play Store.
- Check if you’re signed into the correct Google Account.
- TapMenu Subscriptions.
- Select the subscription you want to cancel, pause, or change.
- TapCancel subscription.
- Follow the instructions.
Note:Uninstalling the app will not cancel your subscription. |
Option 2:
Visit Google's help article on managing subscriptions for any additional options and information.
SUBSCRIPTION PRICING & TERMS
Bodyfit is free to download but ongoing use requires an active subscription, available on a monthly or yearly basis. All customers are eligible for a free 7-day trial to work out, begin weight training, or assess their overall fitness after the initial subscription.
Payment will be charged to your credit card through your Google account on the eighth day from a selection of a subscription program. Subscription renews automatically unless it's cancelled at least 24 hours prior to the end of the subscription period. There's no increase in price when renewing.
You can cancel auto-renew and manage your subscription at any time by adjusting your Google account settings. Once purchased, refunds will not be provided for any unused portion of the term.
How to change or cancel subscriptions on your iPhone or iPad.
Option 1:
- Open the Settings app.
- Tap your name, then tap Subscriptions.
- Tap the subscription that you want to manage. Don't see the subscription that you're looking for?
- Choose a different subscription option, or tap Cancel Subscription. If you don’t see Cancel Subscription, the subscription is already canceled and won't renew.
Note:
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Option 2:
Visit Apple's help article on managing subscriptions for any additional options and information.
SUBSCRIPTION PRICING & TERMS
BodyFit is free to download but ongoing use requires an active subscription, available on a monthly or yearly basis. All customers are eligible for a free 7-day trial to work out, begin weight training, or assess overall fitness after the initial subscription.
Payment will be charged to your credit card through your iTunes account on the eighth day from a selection of a subscription program. Subscription renews automatically unless it's cancelled at least 24 hours prior to the end of the subscription period. There's no increase in price when renewing.
You can cancel auto-renew and manage your subscription at any time by adjusting your iTunes account settings. Once purchased, refunds will not be provided for any unused portion of the term.
Find our full Terms of Service here.
- Select ‘Manage Account’
- Scroll to BodyFit Subscription and click ‘Change’
- Choose a plan and click 'Change'.
Note: Your billing and account switches to the new plan from your next payment date. |
Cancel your BodyFit plan any time on your account page.
- Sign into your Bodybuilding.com account.
- Select 'Manage Account'
- Click 'Cancel Subscription'
Your BodyFit access stays until your next billing date, then your account switches to inactive.
Accessing Membership Information
To view membership information, select ‘Profile Icon’’ and ‘Manage Account".
View Your…
- Membership Type
- Status
- Payment Method
- Next Billing Date
- Membership cancellation options
Why do I have to wait to get started?
Your free subscription requires our team to unlock BodyFit to your account. Using the email address provided for challenge submission, you will have full access within 2-3 days after your registration is submitted.
When will I have BodyFit access?
Using the email address provided during registration, you will have full access within 2-3 days after your registration is submitted. For all other subscription terms, these same guidelines apply.
Will my card be charged for a membership?
Absolutely not! If you decide our premium training programs and amazing store benefits aren’t for you, simply enjoy your 1-month free membership.
When will my free membership end?
If you choose not to update your payment information, your 1-Month BodyFit membership will expire 30 days after your BodyFit access is activated. For all other subscription terms, these same guidelines apply.
What if I want to keep my membership?
We love your dedication! To edit your subscription (i.e. change billing info, etc.) :
- Click "Manage My Account”
- Under “Manage My Account” scroll to the bottom of the page to viewactive subscriptions andedit options
When does my free membership begin?
The BodyFit 1-month free membership begins once the account has been activated within 2-3 days of your challenge registration. Our customer support team will follow-up with a confirmation email when your BodyFit access is unlocked. For all other subscription terms, these same guidelines apply.
Will I receive 1-month free for each eligible purchase?
The BodyFit 1-month free is limited to 1-month per user.
How to change/ reset your password
To reset your password, simply visit the link below. If your email is attached to a registered account, we will send you an email with instructions to reset your password.
Bodybuilding.com offers a free 7-day trial to the BodyFit program, which gives you access to Bodybuilding.com’s BodyFit service for a period of 7 days from the moment that you activate the trial period by submitting your payment details.
Once you’ve signed up for the BodyFit 7-day free-trial, you’ll be presented the option to select either a $6.99/monthly plan or $47.99/yearly plan.
Once those 7 days are over, your card will be charged for the subscription amount selected at sign-up. You can cancel at any time.
As a heads up, you must cancel your free trial membership prior to the expiration of the free trial period to avoid being charged automatically for a full paid membership.
For more information, check out our Bodyfit terms and conditions.
You can only purchase a BodyFit subscription with a credit/debit card. Express payment options like PayPal are excluded from reoccurring purchases.
Our gift cards can only be used on Bodybuilding.com store purchases. You can't use them for BodyFit subscription plans. Your BodyFit subscription will require a valid credit card.
Express payments such as PayPal and Amazon Pay can't be processed.
Build muscle, lose weight and get more fit than ever! Powered by Bodybuilding.com, BodyFit will help you start your fitness journey with a 7-day free trial. Work out in the gym or at home with whatever equipment you may have: from bodyweight exercises to full weight lifting programs, our exclusive training plans are designed to help you reach your personal fitness goals.
Discover and choose from thousands of workouts you can do in a gym or from the comfort of your own home. Each plan is designed by fitness experts to give you all the guidance you need: daily workouts, nutrition plans, recipes, tips, replacement exercises, and more. We offer strength training, powerlifting and bodybuilding programs, nutrition programs, and much more!
WHAT YOU GET:
Programs for every goal
Want to lose weight? Tone up? Increase muscle mass? Try any (or all) of our expert crafted workouts and plans, learn new exercises through detailed tutorials and easy-to-follow instructions from the simplest movement to the most complicated. You'll never be lost again.
Fitness tracker
Record your number of reps, sets, and the difficulty level of a workout. With clear data points, you get to see your performance improve over time and understand the levers for real performance impact.
Healthy meal planning and nutrition
We've made meal planning easy. Take the guesswork out of calorie counting, and simply trust our recipes to help you achieve the results you want.
Supplement information
Learn about ingredients found in supplements and how to get the most out of your workouts, whether you want to gain strength or lose weight.
Exclusive Member Discounts
Receive 10% off supplements and free shipping on purchases at Bodybuilding.com.(*Continental US Only)
We occasionally update our prices as we continue to improve the service and develop new features. We may also adjust our prices to reflect local factors and meet market demands while offering an unmatched service to our customers.
We’re always working to bring you more original and exclusive training content and a highly personalized experience.
Is my plan price changing?
If your plan’s price is changing, we’ll email you in advance with information about the new price and when the change will happen.
You can check your billing details any time on your account page.
What other plans are available?
We have a couple of BodyFit plans that you can check out by clicking HERE
As a heads up, we can't refund:
- If you cancel, your subscription it will remain active for the duration of the subscription period you purchased.
- Subscription purchases made through a partner, such as iTunes or Google Play. You can contact them for refund requests
If you don’t want BodyFit anymore, you can cancel any time and keep what you paid for. You’ll remain a member until your next payment is due.
After that, your account switches to inactive.
For more information, check out our Bodyfit terms and conditions.
If you're eligible for our 7-Day Free Trial, you will be billed once your free trial expires, then monthly or annually on the date.
For example, a monthly subscription created on January 14th will be auto renewed February 14th, March 14th, etc. An annual subscription purchased on January 14th will be auto renewed on the following January 14th.
If a subscription is purchased on the 29th, 30th or 31st, the renewal will happen on the last day of the month for those months that don't have those days. The renewal should revert back to the purchase day after that.
For more information, check out our Bodyfit terms and conditions.
Checkout Support
If you receive an error during checkout using a credit card, please ensure the billing address you’ve entered is the same address your bank has on file. If the information matches, please do not attempt to checkout again. Instead, contact us, and we will do everything we can to process your order.
Typically, we do not restrict the number of items available to purchase. However, on occasion, due to vendor restrictions and item scarcity we may have to.
For additional information on quantity restrictions see our Conditions of Sale policy.
Note:
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Paying for an order using an e-gift card is easy!
- In the US store, add items to your shopping cart
- In the shopping cart, enter the e-gift card number in the 'Gift card or discount code' box
- Click 'Apply'
Tip: If the total is less than the e-gift card balance, the remaining balance stays on the e-gift card to use on a future purchase.
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Forum & Community
We care deeply about having a site that is a safe, healthy, and supportive place for our members. We rely on the help of users like you to report concerns about anyone using the site in a way that violates our site's Terms and Conditions.
If you wish to report another user, you can report posts or private messages that violate forum rules using the Report Button. Report members using either the Report Button or the report feature on their BodySpace.
Think your account was banned or suspended by mistake? Let us know so we can help.
Ban disputes can be resolved either through the moderator who issued the ban or through contacting us directly at [email protected]. Due to the large number of ban disputes, we get daily, please follow the steps below prior to disputing a ban and please keep all disputes professional and courteous.
- Read the forum rules. If you do not think you posted content that violated forum rules proceed to step 2.
- Contact the moderator who issued the ban through the email address that was provided in your ban message. If the moderator will not lift the ban and you still feel that you have not violated forum rules proceed to step
- Contact the forum admin at [email protected]. Please provide a reason you do not feel the ban is warranted.
- Each ban reason should include a moderator email address to contact the moderator for dispute. All complaints against moderators need to be sent to [email protected]. It is rare that a ban will be overturned.
Username changes are no longer allowed. If you have a specific reason why a username change is necessary, contact the forum admin.
If you would like to have your account deactivated and removed from public viewing, please contact customer service via chat or through email at [email protected]. Once we have verified information on the account, we can process the request to have the account deactivated.
What is reputation?
Reputation is a way of rating users depending on the quality of their posts. If the administrators have enabled reputation, then the reputation icon will be visible in posts.
Reputation may be positive , negative or neutral. Negative reputation may only be given if the administrator has enabled this. Neutral reputation is only given when the person giving reputation does not meet the criteria set by the administrator to affect someone else's reputation.
How do I give reputation?
To give reputation, click on the reputation icon in the relevant post. This will reveal a form to complete with the reputation type and the reason for giving the reputation. If negative reputation is disabled then it will not be displayed in this form. You may not give reputation for the same post twice.
How do I know what reputation I have received?
You can view the reputation that you have received in yourUser CP(User Control Panel) where it is displayed at the bottom of the User CP page. Here you will see the latest reputation that you have received and whether this is positive, negative or neutral. Your total reputation will be shown as series of reputation indicators in your posts and profile. The more positive your reputation, the more positive icons will be shown. The more negative your reputation the more negative icons will be shown.
How much reputation is given? What is reputation power?
If the administrator has enabled this, the amount of reputation that each user will give (or take away if negative) is shown in the user's posts as 'Reputation Power'. The value of the reputation power is determined by the administrator and may increase over time depending on the settings they have applied.
What if I don't want anyone to see my reputation?
You can disable the display of your reputation by going to your User CP and selecting Edit Options. On this page you will find a check box labelled 'Show Your Reputation Level'. Un-checking this box will remove the display of your reputation and replace it with the Reputation Disabled icon. You can still give and receive reputation while your reputation display is disabled.
What are subscriptions?
Subscriptions are a way of keeping track of different threads or forums. You can choose how you are notified about updates - for example by having them listed in your User CP and receiving email updates for each one.
How do I subscribe to a thread or forum?
To subscribe to a forum, click the 'Forum Tools' link above the list of threads then select 'Subscribe to Forum'. You will then have the option to choose the subscription mode for this forum. If the forum that you are subscribing to has any child forums (forums within a forum) then your subscription will be extended to these automatically.
To subscribe to a thread, click the 'Thread Tools' link at the top of the list of posts then click 'Subscribe to Thread'. You can then choose the subscription mode that you wish to use for that thread.
What subscription modes are available?
There are a number of different forum subscription modes available.
- No Email Notification- lists the subscription in your User CP only. You do not receive any notifications about new posts or threads in the forum.
- Daily Email Notification- sends one email a day with the new and updated threads in the forum and any sub-forums. If there are no new or updated threads in the forum or its sub-forums then you will not receive an email.
- Weekly Email Notification- sends one email per week in the same way as the Daily Email Notification.
Thread Subscriptions have the same options as forum subscriptions with the following additional option:
- Instant Email Notification- sends an email as soon as a new post is added to the thread. This is not sent for every reply and will only be sent once until you revisit the forums.
How do I manage Subscriptions and Folders?
Thread subscriptions can be sorted into folders for easy management. You can create as many folders as you wish by going to 'Edit Folders' in the 'Subscribed Threads' section of your User CP. To add a new folder, enter the folder name into one of the blank boxes and save the page. To delete a folder, delete the folder name. Editing a folder is done by simply editing the folder name in the list.
You can also manage your individual subscriptions by clicking 'List Subscriptions' under 'Subscribed Threads' in your User CP. Here you can select which subscriptions you wish to manage and delete them, move them to another folder, or change their subscription type.
Forum subscriptions are not managed through the List Subscriptions page and are shown on the User CP page where they contain the option to unsubscribe from the forum.
If the administrator has enabled the Private Messaging system, registered members may send each other private messages.
How do I send Private Messages?
Private messages work a little like email, but are limited to registered members of this forum. You may be able to include BB code, smilies and images in private messages that you send.
You may send a private message to a member of this forum by clicking the 'Send A Private Message' link in the private messaging section of your user control panel (more info), or by clicking the 'Send a Private Message' link in the drop down menu that appears in a member's posts when you click on their username.
When you send a message, you have the option to save a copy of it in your 'Sent Items' folder.
How do I work with Private Message Folders?
By default, you will have two folders in your private message area. These are the 'Inbox' and the 'Sent' Items folders.
The 'Inbox' folder contains any new messages you receive. It allows you to view all the messages you have received, along with the name of the person who sent it, and the date and time it was sent.
The 'Sent Items' folder contains a copy of any messages that you have sent, where you have specified that you wish to keep a copy for future reference.
You can create additional folders for your messages by clicking the 'Edit Folders' link.
Each folder has a set of message controls which allow you to select messages, then either move them to one of your custom folders, or delete them. Once you have selected your messages, you can choose the following options in the 'Selected Messages' box at the bottom of the list:
- Move to Folder
- Delete
- Mark as Read
- Mark as Unread
- Download as XML
- Download as CSV
- Download as TEXT
You will need to periodically delete old messages, as the administrator has probably set a limit to the number of private messages you can have in your folders. If you exceed this number, you will not be able to send or receive new messages until you delete some old ones.
If you would like to keep a record of your messages before you delete them, you can use any of the 'Download as..' options listed above to take a copy and store them on your own computer.
Whenever you read a message, you will have the option to reply or forward it to another member of the forum. You may also have the ability to forward that message to multiple members of your contact list.
How do I track messages?
When you send a new private message, you may have the option to request a read-receipt. This lets you check whether or not a message has been read by its recipient. To do this, go to the 'Message Tracking' page.
This page is divided into two sections: unread and read messages.
The unread messages section shows all messages that you have sent with a read-receipt request, that have not yet been read by their recipient.
The read messages section shows all messages you have sent with a receipt request that have been read and acknowledged by their recipient. The time that the message was read is also shown.
You may choose to end the tracking on any message you choose by selecting it and clicking the 'End Tracking' button.
When you receive a message with a read-receipt request, you may have the option to read the message while denying the read-receipt request. To do this, simply click the 'Deny Receipt' link rather than the title of the message, if it appears.
How do I use albums?
As a member, you can create Albums of images that are linked to your public profile. Albums can be created by visiting the User Control Panel, and clicking on the 'Pictures & Albums' link, and then clicking on 'Add Album'.
Each album can have a title ('Joe's Holiday to Nepal'), a description ('A bunch of photos from my recent adventure') and can be of three different types: Public, Private or Profile.
- Public albums can be viewed by anyone
- Private albums can only be viewed by site staff (moderators, administrators) and your Friends and Contacts (info)
- Profile albums are viewable only by you. However, you can use the images to customize your public profile (info)
How do I upload pictures?
Once you've created an album you can upload images to it. Simply view the album and click on 'Upload Pictures'.
You'll have the option to give each picture a caption, and to set one image as the Album cover, which will be displayed on the public profile. To delete an album or edit the title, description or album type, click on 'Edit Album'. To delete an image, or to edit a caption or change the album cover, click on 'Edit Pictures'.
All members who have access to your album images can comment on them, in a similar way to Visitor Messages (more info). You can delete any image comments from your albums, and report inappropriate messages to moderators.
When you have uploaded a picture, you can place it in your posts by using the BB code text that is displayed below the image when you view it at full size.
What is the difference between a friend and a contact?
A friendship is a mutual, two-way relationship between two users. It is initiated by one user and accepted by the other.
A contact is a one-way friendship. This could be where the other person does not accept the friendship, a friendship request is pending, or you do not wish to be friends at this time but want to show them as a contact only.
Where is list of friends and contacts displayed?
Your friends and contacts are displayed on the 'Contacts and Friends' page in your User CP. Your friends are also displayed in your profile page.
How can I request a friend, accept a friend or break a friendship?
There are two ways to request a friendship with someone.
The easiest way is to view the profile page of the person you want to become friends with and click the 'Befriend' link.
The other way is to add the person to your contacts first. Then from your 'Contacts and Friends' page ask to be their friend by checking the box next to their name labelled 'Friend'. Next, save the page.
If you know the username of the person you want to be friends with you can send a friend request using the box provided and clicking 'Add Friend'.
To accept a friend, go to your 'Contacts and Friends' page. At the bottom of the page you will see a list of pending requests. Check the box for the requests you wish to accept then check the 'Accept' button and save the changes. If you do not wish to be friends then select 'Reject' instead.
Breaking a friendship can be done in three ways.
- From your 'Contacts and Friends' page, uncheck the box for friend for the particular person and save the changes. If you no longer wish them to be a contact either, uncheck both boxes for that person.
- In your 'Profile Page', click 'Friends' and then click 'Break Friendship' next to the user's name.
- In the other person's profile, click 'Friends' then find your username and click 'Break Friendship'.
What is a Group?
A Group is a group of people usually with a particular interest or something else in common. It provides a way of communicating between members as well as sharing photos or other images.
You can get to the list through 'Group Memberships' section on your public profile.
The Groups list page displays all groups that have been created. You can list the groups by the number of members, messages or pictures, the group name, when the group was created or by the date of the most recent message posted. You can use the controls provided to search for a group.
How do I join a group?
To join a group, click the group title then click 'Join Group'. When you have joined a group, its name will be shown in your public profile. You must be a logged-in, registered member to join groups.
Can I create my own Group?
As a registered member, you can create your own Group (providing the administrator allows this). Go to the groups page and click 'Create A New Group'. Complete the title and description for your group then select the type. There are three types of groups:
- Public- open to everyone. There is no restriction on who can join or who can post messages to it
- Invite Only- require an invitation to be sent to join them. Invitations can only be sent by the group creator or forum moderators and administrators. Invitations are sent by clicking 'Pending & Invited Members' at the bottom of the page for that individual group
- Moderated- open to everyone to join but messages need to be moderated before they will appear. They are moderated by the group creator and the site moderators and administrators
How do I customize my profile page?
You may be able to edit the design and styling of your public profile page (if this is enabled by the board administrator) via the 'Customize Profile' section within the User CP. You can adjust the color scheme, fonts, borders and layout of elements on the page.
You can also use images as background for various sections of you profile. First you will need to upload the background images to an album you have created. Background images can be sourced only from albums defined as public, or 'profile' type. Images in private albums cannot be used.
What do the other settings do?
In your User CP, there is a section under Settings & Options named 'Edit Options'.
- Login & Privacy: set your
- 'Invisible Mode' - sets whether or not other members can see if you are online and what page you are viewing
- 'Show Reputation Level' - shows your reputation level on posts if this option is enabled by the administrator
- 'Allow vCard Download' - sets whether or not to allow other members to download a vCard containing your email address and username.
- Messaging & Notification- options include:
- 'Receive Email' - whether or not you want to receive emails from other Members and administrators
- 'Default Thread Subscription Mode' - how you want to be notified about new posts in threads to which you have subscribed
- 'Private Messaging' - control how you want Private Messaging to work for your account
- 'Visitor Messaging' - control how you want Visitor Messaging to work for your account
- Thread Display Options- these include:
- 'Visible Post Elements' - whether or not you want to be able to see Signatures, Avatars and Images in posts
- 'Thread Display Mode' - how you want to view threads by default (more info available here)
- 'Number of Posts to Show Per Page'
- 'Default Thread Age Cut Off' - the time period for threads to be displayed - threads older than this age will be hidden
- Date & Time Options- these include:
- 'Time Zone' - your local geographical time zone offset from GMT/UTC
- 'Start of the Week' - for the Calendar.
- Miscellaneous Options include:
- 'Message Editor Interface' - This option allows you choose what kind of editor you will use when posting messages. Your choices include a basic text-only editor, a standard editor with clickable formatting controls, or a full WYSIWYG (what you see is what you get) editor that will show your formatting as you type.
- 'Forum Style' - only available if there is more than one style (or 'skin') available and the administrator has enabled this selection
- 'Forum Language' - only available if there is more than one Language enabled. This will change the language in which all controls and board messages will be shown. It will not translate members' posts
What are signatures?
'Signatures' contain information that you want to include at the bottom of all your posts. This might include pictures, links to your site(s), quotes, etc.
What are avatars?
Avatars are small images that people use to identify or distinguish themselves to other forum members. In some cases the administrator will not allow avatars or only allow them for specific members. The administrator can also provide some stock avatars people can use, or they can allow members to upload their own custom avatars from their own computers. These avatars will be displayed as part of the user info in posts, as well as in the public profile.
What are profile pictures?
Profile Pictures are photos members can upload that will display in their public member profile. This option may or may not be enabled by the administrator.
How do I set signatures, avatars and profile pictures?
You can set and change your signature, avatar and profile picture in the User Control Panel (providing the administrator has made these options available).
For signatures, click on 'Edit Signature' under the 'Settings and Options' area of the navigation bar within the User CP.
To select an existing or upload a new avatar, click on 'Edit Avatar'.
To upload a profile picture, click on 'Edit Profile Picture' in the 'Your Profile' section.
How do I change my user details?
You can change your account information using the User Control Panel. For basic profile details (including your email address and password), click on the 'Edit Your Details' option from within the User CP. This page allows you to set a number of required and optional details, some of which will be displayed on your public profile. With the exception of your email address, do not enter information that you do not wish to be publicly viewable.
The Settings Control Panel is where you control your personal settings, options and preferences. To visit the Settings Control Panel, you must have first registered on the forums. Once logged in, click on 'Settings' in the header bar in the top-right corner of the page.
The Settings main page will list any new notifications, including new private messages and pending friend requests. Additional pages and forms allow you to control:
- Your email address and password
- Privacy Settings
- Custom public profile settings
- Private messages
- Subscribed threads and forums
- Friends and Contacts
- Groups
What is the Public Profile Page?
Every member has a publicly viewable profile page. This page includes information provided by the member, either during the registration process or later on via the User Control Panel.
There are a number of ways to view a member's profile. Whenever you see a member's name, clicking on it will usually take you to view their profile page.
The members list allows you to browse all registered members, and quickly click through to public profiles.
When logged in, you can also view your own public profile by logging into the forums and clicking on your username shown in the header at the top of the page.
You can also go straight to a profile if you know the username of the member by typing in the following into your web browser: http://www.example.com/member.php?username=<username of the member>
What's on the Public Profile Page?
The public profile lists information about the member under the 'About Me' tab. It also includes statistical information, such as the number of posts they have made and their registration date. This information is shown under the 'Statistics' tab.
Other information includes a list of Friends Friends, their profile picture (if set by the member), and a list of members who have recently visited the profile page.
A list of the members' albums albums and Group memberships are also shown.
What are Visitor Messages?
Visitor messages are publicly viewable messages posted on member profile pages. To post a message, click on the 'Visitor messages' tab, and use the form at the top of the section. You will only be able to use certain formatting in these messages, as described underneath the edit box. This message will be viewable by all visitors to this profile, including guest users and search engine robots if the administrator has allowed this. To communicate privately with a member, send a Private Message instead.
Visitor messages can be edited or deleted by site moderators or the member who owns the profile. If you see a visitor message that is not appropriate, you can alert the moderators by clicking on the 'Report' link. The 'View Conversation' link allows you to view all visitor messages between the member and the owner of the profile.
BODYBUILDING.COM MODERATION GUIDELINES
Legal updated June 2, 2021
These Moderation Guidelines ("Guidelines"), in conjunction with the Terms of Use, govern all use of Bodybuilding.com ("Bodybuilding.com"). Bodybuilding.com includes bodybuilding.com, bodyspace.bodybuilding.com, forum.bodybuilding.com, and other sites owned or operated by Bodybuilding.com (“Site”). By using and accessing the Site, you agree to these Guidelines, the Privacy Policy, other policies, and all applicable laws and regulations. Customers in the EU are subject to the EU Conditions of Use.
If any Bodybuilding.com services and/or applications have additional terms and conditions, privacy statements, or other policies ("Separate Terms"), then those Separate Terms shall apply in connection with your use of that Bodybuilding.com service and/or site. To the extent there is a direct conflict between the Separate Terms and these Guidelines, the Separate Terms shall govern. If you do not want to be bound by these Guidelines, do not use the Site.
Bodybuilding.com encourages Users to interact with the Forums to build community and share their challenges, questions, and celebrations on their fitness journeys. To help advance and empower our Users in building their fitness communities, Bodybuilding.com will look to these guidelines when it monitors and moderates the Site, Forums, User content, or any other content. In addition, Users may flag content for review by using the “Report Button”. See FAQ on Forum & Community.
Guidelines
In conjunction with and subject to the Terms of Use, the following Guidelines apply to User Content in the Forums and throughout the Site:
- Everyone has a right to use the Forums and Site free of harassment, bullying, discrimination, and threats of violence. Forums and Users that incite violence or that promote hate based on identity or vulnerability will be banned.
- Everyone must abide by the rules. Post authentic content into Forums where you have a personal interest, and do not engage in content manipulation (including spamming, vote manipulation, ban evasion, or subscriber fraud) or otherwise interfere with or disrupt Forums.
- Respect the rights and privacy of others. Instigating harassment, for example by revealing someone’s personal or confidential information, is not allowed. Never post or threaten to post intimate or sexually-explicit media of someone.
- Do not post or encourage the posting of sexual or suggestive content involving minors.
- You don’t have to use your real name to use the Forums, but don’t impersonate an individual or an entity in a misleading or deceptive manner.
- Ensure people have predictable experiences on the Forums by properly labeling content and communities, particularly content that may be considered graphic or offensive by other users.
- Do not post illegal content or solicit or facilitate illegal or prohibited transactions.
- Don’t break the site or do anything that interferes with normal use of the Forums or Sites. Do not upload viruses or malicious code or do anything that could disable, overburden, or impair the proper working or appearance of the Sites.
- Create only one account. Do not create multiple accounts. Do not attempt to evade a temporary or permanent ban by creating a new account or taking over someone else’s account.
Enforcement
In order to enforce the Terms of Use, including the Rules of Conduct, and the Guidelines, Bodybuilding.com may take enforcement actions, including, but not limited to:
- Requesting that a User stop actions that do not comply with Bodybuilding.com’s Terms of Use, Rules of Conduct, and/or these Guidelines
- Remove non-compliant content
- Temporary or permanent suspension of a User’s account(s)
- Removal of privileges from or adding restrictions to a User’s account(s)
- Adding restrictions to Forums, such as adding NSFW tags or quarantining the content
- Banning of certain Forums
- Contacting law enforcement
Bodybuilding.com can remove or restrict access to your content, services, or information if we determine that doing so is reasonably necessary to avoid or mitigate adverse legal or regulatory impacts to Bodybuilding.com.
A current list of moderators and contact information can be found here
Forum posts cannot be deleted by members. To request that a post is completely removed, please report the post to our moderators.
By signing up for an account, you agree to the terms of use that state users post "at your own risk". We are under no obligation to remove any content and will only consider removal requests of specific posts that violate forum rules. So, take caution in what you post as it may be up for a long time.
If you have a specific reason to remove content, please contact a moderator or the forum admin to discuss removal.
Your opinion matters! Our community of fitness enthusiasts relies heavily on word-of-mouth, aka's product reviews, when making purchasing decisions. Help us help others by sharing your authentic feedback about the products on our site.
Who Can Create Customer Reviews?
Anyone who is at least 18 years old and has purchased a product on www.bodybuilding.com may create a customer review. By submitting a review, you agree to abide by these guidelines, as modified from time to time.
Content that is Not Allowed
The Customer Review feature should provide helpful, relevant content to help aid our customers and community. Make your reviews authentic and based upon your own experience with a particular product. We gladly provide a platform for customers to share their experiences with our products. However, we limit customer reviews to one review per product and reserve the right and sole discretion to remove or refuse to post content that includes any of the following, without limitation:
Inappropriate Content:
- Obscenities and profanity
- Pornographic, lewd or sexually explicit content
- Personally identifiable information about yourself or others, including without limitation: phone numbers, e-mail addresses, mailing addresses, or other personally identifiable information
- Images including people other than the customer submitting the review/content
Promotional or Commercial Content:
- Content regarding your own or someone else’s products or services
- Content regarding competitive products or services
- Advertisements or solicitations, including URLs/links to other websites
False, Misleading or Inauthentic Content:
- Impersonating other people or organizations
- Using fake personas
- False information about our products or services
Offensive Content:
- Libelous, defamatory, harassing, threatening or inflammatory content
- Name-calling and personal attacks of other customers
- Discriminatory content
Infringing Content:
- Content that infringes the intellectual property or proprietary rights of others
Illegal Content or Activity:
- Content that encourages or discusses illegal, violent or fraudulent behavior
- Content advocating, threatening or joking about harming yourself or others
- Content advocating dangerous misuse of a product
Irrelevant and/or Unhelpful Content:
- Content that is not relevant to any specific Bodybuilding.com product
- Questions or comments about orders, shipping, customer service, how to improve or modify a product
- Comments regarding another customer’s review
Bodybuilding.com is not obligated to post your submission. If you have questions regarding why your submission was rejected or removed from the website, please contact [email protected].
- All rules apply to posts, private messages, reputation comments, BodySpace comments, signatures, user titles, and usernames.
- Report posts or Private Messages that violate forum rules using the Report Button. Report members using either the Report Button or the report feature on their BodySpace.
- Do not quote posts that violate forum rules.
- Treat other users, administrators, and moderators with respect.
- Moderator decisions and actions are not open to public discussion. Contact a moderator or an administrator privately to discuss these issues. Moderator disrespect will not be tolerated.
What are moderators and administrators?
Moderators oversee specific forums. They generally have the ability to edit and delete posts, move threads, and perform other actions. Becoming a moderator for a specific forum is usually rewarded to users who are particularly helpful and knowledgeable in the subject of the forum they are moderating.
Administrators are the people who have overall control of everything that happens on the board. They oversee how the board is styled, what forums to create and how to organize them, what information to require from members and who to appoint as moderators.
What are message icons?
Message Icons, also known as Post Icons, are small icons that appear in the title of your post. If your post is the first in a thread, then they also display in the thread listings. If the board administrator has enabled these, they can be found below the message box on the 'New Post' and 'New Thread' pages. Simply select the icon that you wish to use and this will be displayed before your thread title.
What are thread prefixes?
Thread Prefixes can be used to further identify your thread as containing a particular content in the forum. If your administrator has enabled these, you will see a box before the title box which contains a menu with the available prefixes for you to choose from.
What are smilies?
Smilies are icons that can be used in your posts to express emotions or feelings. You might wish to use these to show that you are happy, sad, joking, or embarrassed. For example, if you are telling a joke or being sarcastic you may wish to add a wink instead of writing 'this is a joke'.
The basic smilies are the same as what you would find on any instant messenger system. They are made up of a combination of characters which often show the basis of the resulting image. For example,:)is converted to a smiley face and:(to a sad face or frown. Tilt your head to the left to see this in action as these consist of two eyes and a mouth either smiling or frowning.
How do I add smilies?
Some smilies can be accessed from the 'New Post' or 'New Thread' pages if your administrator has enabled this function. Clicking them will automatically insert them into your message. You can also type the character combinations for the smilies directly. A full list of the smilies and their character combinations used on this forum can be found here.
On occasions, you may want to prevent the text in your message being converted into smilies. You will see a checkbox which you can select when you make a new post, which will allow you to 'Disable Smilies'.
How do I attach a file to a post?
To attach a file to your post, you need to be using the main 'New Post' or 'New Thread' page and not 'Quick Reply'. To use the main 'New Post' page, click the 'Post Reply' button in the relevant thread.
On this page, below the message box, you will find a button labelled 'Manage Attachments'. Clicking this button will open a new window for uploading attachments. You can upload an attachment either from your computer or from another URL by using the appropriate box on this page. Alternatively you can click the Attachment Icon to open this page.
To upload a file from your computer, click the 'Browse' button and locate the file. To upload a file from another URL, enter the full URL for the file in the second box on this page. Once you have completed one of the boxes, click 'Upload'.
Once the upload is completed the file name will appear below the input boxes in this window. You can then close the window to return to the new post screen.
What files types can I use? How large can attachments be?
In the attachment window you will find a list of the allowed file types and their maximum sizes. Files that are larger than these sizes will be rejected. There may also be an overall quota limit to the number of attachments you can post to the board.
How do I add an image to a post?
If you have uploaded an image as an attachment, you can click the arrow next to the 'Attachment Icon' and select it from the list. This will be inserted into your post and can be located where you want it displayed.
To include an image that is not uploaded as an attachment and is located on another website, you can do so by copying the full URL to the image, (not the page on which the image is located), and either pressing the 'Insert Image' icon or by typing [img] before the URL and [/img] after it, ensuring that you do not have any spaces before or after the URL of the image. You can insert pictures from your albums (?) in this way too.
You may notice that some threads on this forum also include a section where you can vote on an issue or question. These threads are called 'polls'.
How do I create a new poll?
When you post a new thread, you may also have the option to create a poll.
This allows you to ask a question and specify a number of possible responses. Other members will then be able to vote for the response they wish, and the results of the voting will be displayed in the thread.
An example poll might be:
What is your favorite color?
- Red
- Blue
- Yellow
- Green
- Sky-blue
- Pink with yellow spots
To create a poll when you post a new thread, simply click the 'Yes, post a poll with this thread' checkbox at the bottom of the page, and set the number of possible responses you want to include.
When you click the submit button, you will be taken to the poll creation page, where you can specify the question and the list of responses you want to include.
You may also want to specify a time limit for the poll, so that (for example) it stays open for voting for only a week.
How do I vote in a poll and view the results?
To vote in a poll, simply select which option you want to vote for, and click the 'Vote!' button. Sometime you can choose more than one option. You can see the current results for a poll before you vote by clicking the 'View Results' link. Voting in a poll is entirely optional. You may vote for any of the available options, or cast no vote at all.
Note whether or not a poll is a public poll. If it is, any votes you cast will be attributable to you.
Generally, once you have voted in a poll, you will not be able to change your vote later, so place your vote carefully!
Can I edit or delete my posts?
If you have registered and are logged in, you may be able to edit and delete your posts (although the administrator may have turned off this option). Your ability to edit your posts may be time-limited, depending on how the administrator has set up the forum.
To edit or delete your posts, click the Edit Post button by the particular post. If your post was the first in the thread, then deleting it may remove the entire thread.
Once you've made your modifications, a note may appear to inform other users that you have edited your post.
If the edit time and date appear as a link you can click on this to see the differences between the original and edited versions, or between edits if there have been multiple edits.
Can others edit my posts?
Administrators and moderators may also edit your messages. If they do, there may not be a note telling other users that the post was modified.
On some boards you might be able to post and reply as a guest user. But most communities require registration.
As a registered user you can go to a forum on a board where you have permission to view threads and leave replies. To reply you have a few options. You can click on the + Reply to Thread button and add a new post to the end of the thread. Alternatively, you can leave a quick reply in a quick editor box listed below the posts in the thread.
When using 'Quick Reply' you can choose to quote a particular post if you are replying to something someone wrote. You may need to click the quick reply button Reply in a post to activate the quick reply box before you can type into it.
If you want to post replies to multiple posts you can select them by clicking the multi quote button . This button will change to indicate that you've selected it. Clicking post reply will then bring you to the full editor with all the posts quoted.
How do I format my posts and messages?
When posting messages you may wish to include some formatting such as bold text, italic text and underlined text.
Adding formatting to your post can be done in two ways:
- Using clickable controls similar to those found in most word processors
- Typing formatting commands in BB code
Clickable controls are available in the Standard and Enhanced WYSIWYG (What You See Is What You Get) editors. The difference between these is that the standard editor will show the BB code in your message and be processed when it is displayed. The enhanced WYSIWYG editor will show your message as it will be displayed while you are typing.
To use these, simply click the button, for example the B (bold) button and then type to get bold text. Click the button again to stop using that formatting. You can also highlight text that you have already typed then click the formatting button to format existing text.
BB code is a special set of codes similar to HTML that can be used in posts to the board. To see the full list of BB code tags that can be used on this site and examples of their use, click here.
Can I use RSS to keep up with new posts?
If the administrator has enabled RSS syndication, this lets you view newly created threads in guest-viewable forums without visiting the board.
The feeds are currently provided in two formats, RSS and RSS v2.
Most modern browsers have facilities for reading RSS feeds and will automatically detect the availability of feeds on bulletin board pages.
How do I listen to podcasts?
A podcast is a means of distributing audio files (such as .mp3s) over the internet. They can be played on a wide range of media players and computers. If the board administrator has enabled this function, then you may sometimes see links to podcasts within threads.
Podcasts contained within threads are only accessible using RSS feeds.
Can I block posts, emails and messages from specific users?
If there are particular members that bother you and you do not want to see their posts or receive Private Messages and Emails from them, then you can add these members to your 'Ignore List'. There are several ways to do this:
Through your User Control Panel:User CP, Settings & Options,Edit Ignore List. Then, type their name into the empty text box and click 'Okay'.
What if I see something offensive?
You will find 'Report' links in many places throughout the board. These links allow you to alert the board staff to anything which you find to be offensive, objectionable or illegal.
Can I email other members?
Yes. To send an email to another member, you can either find them on the member list, or choose the Send Emailoption from the username menu in any post they have written.
This will usually open a page that contains a form where you can enter your message. When you have finished typing your message, press the 'send email' button and your message will be sent instantly.
Can I see email addresses?
For privacy reasons, the recipient's email address is not revealed to you during this process.
Why can't I send an email to someone?
If you cannot find an email button or link for a member, it means either that the administrator has disabled email functions for this forum, or that the member has said that they do not wish to receive email from other members.
Can I email a link to a friend?
Another useful email function is the ability to send a friend a link to a thread you think they may find interesting. Whenever you view a thread, you will find a link somewhere on the page which will allow you to send a brief message to anyone you like. Your referrer ID is added to the link you send, so if your friend registers on this forum as a result of viewing the link you sent to them, your referrals total will automatically be credited.
What is private messaging?
Registered members may also be able to send messages to other members of this forum using theprivate messaging system. For more information about private messaging, click here.
What are visitor messages?
Registered members may leave messages for other members on their profile page. These messages can generally be viewed by all visitors, including members, guests and search engine spiders. For more information on visitor messages, click here.
What is the Quick Links menu?
The navigation bar at the top of each page has several helpful links. One of them is a dropdown menu called Quick Links. (It appears only to registered members who are logged in). Clicking it once with the mouse will make it drop down and show the following options:
- Quick Links
- Today's Posts (shows posts created in the past 24 hours)
- Mark Forums Read (marks all the threads and posts as read for your session - this is a shortcut alternative to actually reading the threads and posts)
- Open Contacts Popup (opens a new window with a list of all your contacts)
- Networking
- Friends and Contacts (a page from where you can manage your network)
- Groups (where you can manage your Groups)
- Pictures and Albums (where you can manage your pictures and albums)
- User Control Panel (clicking this takes you to your personal user control panel)
- Edit Signature (edit your personal signature that appears below posts)
- Edit Your Details (edit your personal profile details)
- Edit Options (manage your community settings)
- Miscellaneous
- Private Messages (manage your private messages, read your inbox, create new messages, etc)
- Subscribed Threads (get an overview of your free subscriptions and options to manage them)
- Your Profile (loads your social profile)
- Who's Online (see which users who are currently online on the board and what they are doing)
What are Your Notifications?
When you have logged into the board, a link to 'Your Notifications' may be displayed in the 'Welcome' box near the top of the forum. 'Your Notifications' will show if you have any one of the following:
- Unread Private Messages
- Unread Profile Visitor Messages
- Profile Visitor Messages Awaiting Approval
- Incoming Friend Requests
- Requests to Join Your Groups
- Invitations to Join Groups
- Unread Picture Comments
- Picture Comments Awaiting Approval
By clicking on the 'Your Notifications' link, you will be able to quickly see how many of each type you have received. Clicking on any of the links in the menu will take you to the relevant page within theUser Control Panel or elsewhere in the system.
If there are no notifications, then this link will be replaced by a link to 'Private Messages'.
What is the Members List?
The members list shows the registered members of the board. Providing the administrator allows this, you can view the member list ordered alphabetically by username, by the date they joined, by the number of posts they have made or byreputation.
To view the members list, click on 'Member List' on main navigation bar at the top of the page.
To quickly find a particular member, click on the 'Search Members' link and type a username (or partial username) into the box. For further search options - including searching based on join date, post count or home page - click on 'Advanced Search' on the search menu.
Are all members listed?
Some members may not be on the list. The administrator has options over who is shown on the list. They may, for example, omit members who have not made many posts or who belong to certain user groups.
You will see a 'Calendar' link near the top of the forums (if this option is enabled by the administrator). By default, the forums will have one Calendar that can be viewed and used by all members.
Members can add upcoming events that might interest the community. You can also sign up to get email alerts about upcoming events.
In addition, the administrator could create additional private calendars for individual members or for specific user groups.
How do I add an event to the Calendar?
If you have the appropriate permissions, there will be a box on the Calendar labelled 'Add New Event'. The administrator may have enabled registered members to post public events, but usually this is not the case. It's more likely that you can only post your own private events that can only be seen by you.
There are three types of event that can be added to a calendar:
- Single, All Day Event- an event that takes place for the whole of a day.
- Ranged Event- events that have a defined start time and end time, not necessarily both on the same day.
- Recurring Event- repeat over a set period of time based on certain criteria. Examples would be an event that occurs on the first Monday of every month and an event that occurs every Monday and Wednesday.
Just choose the appropriate option for the event you are adding, fill in the required information, then save the event. It will now appear on the Calendar.
Where do birthdays show?
Birthdays may be shown on the calendar if the administrator has enabled this feature. Your birthday will automatically be shown on the calendar if you have entered the date of your birthday in your profile. Note: if you do not enter the year of your birth when you edit your profile, your age will not be shown on the calendar.
If you enter your birthday, your name will also appear on the main forum page when it is your birthday.
What is 'Automatic Login'?
When you register (and also when you login using the form at the top of the screen), you will be given the option to 'Remember Me'. This will store your identity securely in a cookie on your computer. If you are using a shared computer, such as in a library, school or internet cafe, or if you have reason to not trust any other users that might use this computer, we recommend you do not enable this.
How do I clear cookies?
You can clear all your cookies set by the forum by clicking the 'logout' link at the top of the page. In some cases, if you return to the main index page via the link provided and you are still logged in, you may have to remove your cookies manually.
In Internet Explorer 6 on Windows XP: Click the 'Tools' menu. Select 'Internet Options' from the menu that appears. Click 'Delete Cookies' on the dialog box that appears. It will be in the center area of the 'General' tab.
In Internet Explorer 7: Click the 'Tools' menu. Select 'Internet Options' from the menu that appears. Click 'Delete...', beneath 'Browsing History' on the dialog box that appears. It will be in the center area of the 'General' tab. Click 'Delete cookies...' on the next dialog box that appears.
In Firefox: Click the 'Tools' menu. Select 'Options' from the menu that appears. From the dialog box, select 'Privacy' on the left. Find 'Cookies' on the main pane, and click the 'Clear' button adjacent to it.
In Safari: Go to Preferences, Security, then show Cookies and either select 'Remove all' or select individual cookies and then the 'Delete' button.
In Opera: Go to Tools, Preferences, Advanced, Cookies, Manage cookies then select the name of this site and click the 'Delete' button.
Your cookies should now be removed. You may want to restart the computer and revisit the forums to be sure.
Other browsers may have a different method of clearing cookies. Refer to the documentation for your own browser if you are unsure.
What are tags?
Tags are a useful way to search for threads with similar subject matter and content. This complements the normal search system, which searches only for certain words or phrases and/or posts by specific users.
To use tags, you add words or phrases to threads to help describe the content. For instance, if the subject matter is 'photography' then you can add the tag 'photography' to the tag list. But you could also add tags like 'digital image', and 'camera' (depending, of course, on the nature of the thread).
This will categorize this thread with all other threads that have matching tags, whether or not they have the word 'photography' in them.
Who adds the tags?
Tags are initially added to threads by the user who started the thread. Other users may also be able to add and remove tags.
How do I use tags?
Tags are displayed in a box near the bottom of a thread page. Clicking on a tag will allow you to view other threads that have the same tag - and which may be related. Clicking on the word 'Tags' in the top of the box will take you to an overview page with a 'tag cloud.'
This cloud allows you to see which tags are the most popular - the larger the word, the more times it has been used on threads within the board. There is also another tag cloud on the advanced search page that shows you the tags that have been searched for (or clicked on) the most.
What are thread tools?
At the top of each thread, there is a link called 'Thread Tools'. By clicking on this link, a menu will appear with a number of options:
- Show Printable Version- this will show you a page with the thread post content in a reduced graphics format that is more 'printer friendly'.
- Email this Page- if you think the thread may be interesting to someone else, you can forward a link to it to their email address.
- Subscribe (or Unsubscribe) from this Thread- by subscribing to a thread, you will receive periodic email updates on recent activity within it. Click here for more information on subscriptions.
- Adding a Poll- if you started the thread, you can add a poll to it with this option. Click here for more information on polls.
The forums allow you to rate threads between 1 star (terrible) and 5 stars (excellent). Once enough votes are cast for a thread, stars will appear next to its name in the listings. These show the average vote, and can be an easy way to see which threads are worth reading if you are on a busy forum.
On the forum viewing page you can also arrange threads by rating, with either the highest or lowest at the top.
It therefore makes sense to rate threads because it helps all users. To do this, click on the 'rate thread' link at the top of the thread viewing page. Choose the number of stars you feel best represents the quality of the thread. You may or may not be able to change your choice of rating at a later date.
How can I see the latest posts?
There are two ways to quickly view recently created or updated threads.
If you are not logged in, the 'today's posts' link will show a list of all threads that have been created or updated in the last 24 hours.
If you are logged in, the 'Today's Posts' link will change to 'New Posts', which gives you a listing of all threads that have been created or updated since your last visit.
The administrator can also set up the forums so that each thread you read is marked in the database. If this option is set, then new threads (or threads with new posts) will not be marked as read until you have actually read them.
There is a built-in time limit to this, however, that will automatically mark all threads as 'read' after a set number of day, whether you really have read them or not. The default setting is 10 days, but the administrator could make this higher or lower.
Can I change the order of posts?
You have a choice over how you view threads. When you're in a thread, look at the top bar. On the right hand side you'll see 'Display Mode'. Click on this and it lets you change how posts are ordered.
You have three choices:
Linear Mode- posts are displayed chronologically, usually from oldest to newest. Posts are shown in a flat mode so that many posts can be viewed simultaneously. It is possible to change the ordering by changing your preferences in the User CP
Threaded Mode- a tree is shown along with every post. This shows you the relationship each post has to the others. It's easy to see who responded to whom. Only one post is shown at a time. By clicking on a single post in the post tree, the page will show that post and all posts made in response to it.
Hybrid Mode- This is a mixture of the linear and threaded modes. The post tree is displayed as in the threaded mode, but many posts are shown at the same time as in the linear modes.
What are announcements?
Announcements are special messages posted by the administrator or moderators. They are a simple one-way communication with the users and you can't reply. If you wish to discuss announcements, you will have to create a new thread in the forum.
Announcement threads are displayed at the top of forum listing pages, above regular and sticky threads
How do I search for something?
To quickly find a thread or post of interest anywhere on the bulletin board, click on the 'Search' link in the navigation bar at the top of most forum pages. Then, type in the keyword or phrase you wish to search for, and select either 'Show Threads' or 'Show Posts' to view the results. By selecting posts, you will be shown only the actual post in which the search word appears.
For more control over the search, select 'Advanced Search' from the drop-down box. The advanced search page allows you to restrict your search to individual forums, find posts or threads by user, or return results based on tags. There are also options to find posts from a certain date, or threads with a certain number of replies.
How do I search a specific forum or thread?
If you are browsing a forum, you can quickly search for a thread or post within it by clicking on the 'Search this forum' link near the top of the page (it's above the list of threads). You can also search for individual posts within a thread by clicking on the 'Search this Thread' link at the top of any thread view page.
The administrator will probably require you to register in order to use all the features of the forum. Being registered gives you an identity on the board, a fixed username on all messages you post and an online public profile.
Registration is free (unless otherwise specified), and offers an extended range of features, including:
- Posting new threads
- Replying to other peoples' threads
- Editing your posts
- Receiving email notification of replies to posts and threads you specify
- Sending private messages to other members
- Creating albums of pictures and comment on others' pictures
- Adding events to the forum calendar
- Setting up a 'contact list' to quickly see which of your friends are online.
How do I register?
You register by clicking on the 'Register' link near the top of the page. You will be asked to choose a user name, password and enter a valid email address. In addition there will be some other fields to which you will be invited to respond. Some will be mandatory while others are optional. Once this is complete you will either be fully registered, or in some cases you may have to click on a link in an 'activation email' sent to your email address. Once you have done this you will be registered.
Note that entering your email address will not leave you open to 'spam', as you can choose to hide it from other board users. You'll probably be able to allow other registered users to contact you via email, but the system won't display your email address to them unless you give permission.
If you are under the age of 13, the administrator may require that a parent or guardian provide consent before allowing you to complete the registration process. More information about this is available during the registration process.
What is a bulletin board?
A bulletin board is an online discussion site. It's sometimes also called a 'board' or 'forums'. It may contain several categories, consisting of forums, threads and individual posts.
How is all this structured?
The bulletin board as a whole contains various categories (broad subject areas), which themselves contain forums (more specific subject areas) which contain threads (conversations on a topic) which are made up of individual posts (where a user writes something).
The board home page has a list of categories and forums, with basic statistics for each - including the number of threads and posts, and which member posted the most recent message.
How do I find my way around?
When you click on a forum's name, you are taken to the list of threads it contains. A thread is a conversation between members or guests. Each thread starts out as a single post and grows as more individual posts are added by different users. Threads can be rated to show how useful or popular they are and may contain polls.
To start a new thread simply click on the + Post New Thread button (you may need the right permissions to do this).
Threads can be ordered in many different ways. The default is to have the thread with the most recent activity at the top. But you can easily change this ordering, for example to have the thread with the most posts at the top, or the highest rating. Simply click on the appropriate column heading at the top of the list of threads (Thread, Thread Starter, Rating, Last Post, Replies or Views). You can also reverse the sorting order by clicking the arrow next to the name of the active option. (Note that 'sticky' threads will always be at the top no matter how you change the viewing options).
Multi-page views
When there are more threads to display than will fit on a single page, you may see the 'Page' box, which contains page numbers. This indicates that the list of threads has been split over two or more pages.
This method of splitting lists of items over many pages is used throughout the board.
What are sticky threads?
'Sticky' threads are created by moderators or administrators, and remain 'stuck' to the top of the listing, even if they haven't had any posts recently. Their purpose is to keep important information visible and accessible at all times.
How do I read a thread?
To read a thread, click on its title. Each post in a thread is created by a member or a guest. You'll see some brief information about the member who created the thread above the main post message. In some cases it will be to the side of the post.
To post a reply to an existing thread, click on the + Reply to Thread button. If this button does not appear, it could mean that you are not logged in as a member, or that you do not have permission to reply, or that the thread has been closed to new replies.
If enabled, there will also be a 'Quick Reply' box where you can quickly enter a reply without having to go to the 'Post Reply' page. You may need to click the quick reply button Reply in a post to activate the quick reply box before you can type into it.
On long threads you may want to change how the posts are ordered. For more on different ways to view and navigate threads, click here for thread display options.
Is there a faster way to get to forums?
If you know which forum you want to go to, you can use the 'Quick Navigation' control, which appears at the bottom of many pages within the board.
How do I find out more about members?
To view information about a particular member, click on the user name. This will take you to their public profile page profile page.
What is the Navigation Bar?
The navigation bar at the top of every page has links to help you move around. A 'breadcrumb' area at the top left shows where you are now. A form on the right allows you to quickly login. With one click you can reach areas such as: the User Control Panel, FAQ (which you are reading now), the Calendar, Search options Search options and Quick Links Quick Links to other useful features.
What is the 'What's Going On?' box on the board home page?
On the board home page you'll see a section at the bottom that tells you what's going on at the moment. It tells you things like the number of registered users online, the number of guests, and even things like birthdays, and forthcoming events.
Can I change the way the board looks?
You may be able to change the styling of the board by using the style changer in the bottom left of the page. This lets you choose different skins which change the color scheme and appearance of the board. If this option does not appear, the board cannot be restyled.
Marketing & Partnership
If you'd like to show us your work and become a Contributing Writer on Bodybuilding.com, please contact us at [email protected].
If you're interested in advertising with Bodybuilding.com, the world's #1 online fitness website and supplement store, please visit our Advertise With Us page to get started!
Our affiliate program is a simple way for you to use our incredible supplement prices and vast library of content in order to make a profit.
It's simple: We give you the tools to help you drive traffic to Bodybuilding.com and pay you a commission based on your success.
This information can also be found at the Bodybuilding.com Affiliate Program Page.
Order Support
On rare occasions, a product may not agree with your stomach or cause a negative reaction. Anytime you have a negative reaction to a product, please contact our Customer Service department with the name of the product, the lot number, the expiration date, and information about your reaction. We also recommend contacting the manufacturer of the product using the contact information on the product label.
It is important to gather information about your reaction to help us and our vendors comply with the Dietary Supplement and Nonprescription Drug Consumer Protection Act and to help us look for trends that indicate a product should be investigated, withdrawn, or recalled. We take all reports of negative reactions very seriously and are committed to protecting our valued customers.
Following a negative reaction, we can issue an in-store credit or exchange the product for something more agreeable.
Domestic Packages
Tracking An Order
When you place an order, the details are sent to our warehouses for shipment. As soon as the shipping label has been generated, you will receive an email with the tracking details. Tracking details can take up to 24 hours to update within the United States. You can also view the tracking details of the order in the 'Order History' section of your 'My Account' page.
If your order's tracking does not update after 24 hours, please contact us for further assistance. Also, keep in mind that while our warehouses are open seven days a week, our couriers only pick-up packages between Monday – Friday.
If your package's tracking shows any errors, please contact us as soon as possible so we can get them taken care of for you. Please see the US Shipping section for more detailed information about shipping within the US.
International Packages
Tracking An Order
When you place an order, the details are sent to our warehouses for shipment. As soon as the shipping label has been generated, you will receive an email with the tracking details. You can also view the tracking details of your order in the 'Order Status' section in 'My Account'.
Please note that it may take between 3-8 business days (Monday – Friday) for any initial tracking updates to appear. This is because your order must pass through a major shipping hub before the online tracking system is updated. Nearly every international package we ship will pass through a major international sorting hub located in Frankfurt, Germany, before being forwarded to the destination country. This is not a cause for alarm if you see this information, your package will be leaving Germany very soon and the tracking will be updated again as it has reached your country's customs agency for clearance inspections.
Timeframes
Generally packages arrive in a very quick timeframe. In our experience, most packages reach customs within about 6-10 business days. Once your package has reached your government's customs agency, it must undergo clearance inspections. We do our best to speed-up this process by providing all of the required paperwork, but we are not able to determine exactly how long this will take for your order. Most of the time, packages are cleared within 5-7 business days and then handed-off to a local courier to complete delivery to you. Unfortunately, there is nothing we can do to speed this process.
Feel free to contact us if you feel your package is taking a unusually long time to reach you. Please see the Shipping & Customs section for more detailed information about shipping internationally.
If you are unable to locate your package despite tracking showing a delivered status, please wait 24 hours before contacting our Customer Service Department. Occasionally, the carrier can scan the wrong package when making a delivery and they usually catch their error and correct it the next day. While waiting for the carrier, we recommend looking for your parcel behind bushes, on your back porch, or any other place where the driver may have attempted to hide the package from the street view. Checking with neighbors (or the leasing office in an apartment complex) is also a good idea.
If you are unable to locate your package after 24 hours, please contact us, and we'll get a claim started on your behalf.
At Bodybuilding.com, we want you to be happy with your purchase! If you’re not satisfied, we’re not satisfied. If you’re unhappy with your order, whatever the reason may be, we’ll make it right. Contact our Customer Service team within 30 days of your purchase and we’ll either give you a full refund or a Bodybuilding.com e-gift card equal to the value of your product.
Product returns are subject to our Conditions of Sale. In rare circumstances, Bodybuilding.com may evaluate a customer’s account, purchase and return history, and has the right to refuse services and/or prevent a customer from placing orders on Bodybuilding.com in the future.
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On occasion, vendors may recall a product due to a mislabel or a health hazard issue. Should you receive a recall notification e-mail, please contact our Customer Service department with your name, order number, and the product’s LOT number along with the expiration date, the two typically printed next to each other on the bottom of the container.
Once we receive this information, we can issue a refund for the product price.
If you receive a product that is damaged or has manufacturing issues, please contact our Customer Service department with your name, order number, and the product’s LOT number and expiration date, the two typically printed next to each other on the bottom of the container. Once we receive this information, we will reply with the best options for your situation.
Within minutes of submitting your order, our warehouse is already picking and packing your items.
If your order has not yet shipped, please contact our Customer Service department, and we’ll attempt to cancel your order.
If your order has already shipped, we'll contact the courier to process a reroute. Please note that sometimes a reroute may not be possible (ex: package is already out for delivery).
If we are unable to process a reroute or cancel the order, most of the time orders delivered to the wrong location are returned. Unfortunately, the return shipping process may take a while, especially for international orders.
Once the order has returned and processed, you'll be notified by email immediately and given the option to have the order reshipped to the corrected address, however you'll be charged a shipping fee for the new order. If you decide you don't want the order reshipped, we can issue a refund for the cost of the products, but cannot refund the shipping fees.
Within minutes of submitting your order, our fulfillment team is picking and packing your items. Unfortunately, after we start fulfilling it, it is unlikely that we can make any edits or cancel your order.
If your order has not yet shipped, please contact our Customer Service department, and we’ll attempt to cancel your order.
If your order has already shipped, unfortunately we are unable to cancel it. However, you can return the unopened product for a full refund or exchange it for something else. Please note that the refund does not include the cost of shipping. For more information on returning an order, please visit our Returns section.
If you need to edit or make changes to your order after it has been submitted, please contact our Customer Service Department. We may be able to make the needed changes without canceling the order.
Our gift cards can only be used on Bodybuilding.com store purchases. You can't use them for BodyFit subscription plans. Your BodyFit subscription will require a valid credit card.
Express payments such as PayPal and Amazon Pay can't be processed.
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Paying for an order using an e-gift card is easy!
- In the US store, add items to your shopping cart
- In the shopping cart, enter the e-gift card number in the 'Gift card or discount code' box
- Click 'Apply'
Tip: If the total is less than the e-gift card balance, the remaining balance stays on the e-gift card to use on a future purchase.
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Payment Support
- Add products to your shopping cart and bring the subtotal to exceed the amount of the e-gift card.
- Proceed to checkout, enter the e-gift card code in the highlighted field below.
- Click 'Apply'.
- Once the e-gift card is applied, your remaining balance will be shown.
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Paying for an order using an e-gift card is easy!
- In the US store, add items to your shopping cart
- In the shopping cart, enter the e-gift card number in the 'Gift card or discount code' box
- Click 'Apply'
Tip: If the total is less than the e-gift card balance, the remaining balance stays on the e-gift card to use on a future purchase.
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To pay using your PayPal account, choose the PayPal option during checkout, and then click the ‘Proceed to PayPal' button to continue to the PayPal website.
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To purchase using your Amazon Pay account, select the Amazon Pay option during checkout. From there, sign into your Amazon account through the popup window, follow the prompts, and continue to checkout.
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When an order is placed with Bodybuilding.com, a pending authorization is obtained from your credit/debit card company. It is not until the order is shipped from our warehouse that the final charges are processed with the card. If for any reason your order is canceled before it is shipped, the final confirmation charge will not occur and any pending authorizations will be voided from our system within 24 hours. This can take several days to drop from your statement depending on your bank and we have no control over this timeframe.
We accept several different payment methods including:
- Amazon Pay
- Visa
- MasterCard
- Discover
- American Express
- JCB
- Bodybuilding.com Gift Cards
- PayPal
For the safety and security of our customers, any orders that are suspected as fraudulent are canceled and payment is voided.
You can use the following credit card types on Bodybuilding.com:
- Visa
- MasterCard
- Discover
- American Express
- JCB
When an order is submitted using a card payment, we authorize the amount with your bank, but no money is withdrawn from the account. While the funds may appear gone from your available balance, they have not entered our account, your bank has placed the funds on hold.
Once an order has shipped, the authorization becomes settled and the funds enter our account. If for some reason your order does not ship and the order is cancelled, it can take several days for your bank to release the funds back to your account.
If your card is declined we suggest verifying the card information and billing address was entered correctly and trying again. If the card is declined again, you may need to contact your credit card company or the issuing bank for more information.
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Note: The timeframe for a refund to reflect back to your account varies by payment method and location. |
Credit Card Refund Request
US refund requests |
Once the refund has been approved from Bodybuilding.com, please allow 7-10 business days for your bank to finish processing the refund.
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International refund requests | Refunds may take up to 35 days to process for customers outside of the United States. If your refund has not been received after 35 days of approval from Bodybuilding.com, please contact your card issuer or bank. This is an issue occurring on their end and they will be best suited to assist you further. |
Pending Charges
When an order is placed with Bodybuilding.com, a pending authorization is obtained from your credit card company. It is not until the order is shipped from our warehouse that the final charges are processed with the payment provider. If for any reason your order is canceled before it ships, the final confirmation charge will not occur and any pending authorizations will be voided from our system within 24 hours. This can take several days to drop from your statement depending on your bank. This is a process occurring on their end and they will be best suited to assist you further.
PayPal
Any refunds should post to your account within 2-5 business days.
Depending on which country store you are in, the currency displayed may change. When shopping a country specific store, the following currencies are enabled and display as default:
Euro |
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GBP | United Kingdom | |
CAD | Canada | |
AUD | Australia | |
CHF | Switzerland and Liechtenstein | |
YEN | Japan | |
ILS | Israeli New Shekel | |
NOK | Norway Krone | |
RUB | Russian Ruble |
If no country is selected, the site defaults to the U.S. store and all prices are displayed in U.S. dollars (USD). If you would like to change your country specific store, that can be done here.
If you're shopping within your country store and items are still displayed using U.S. dollars, we are not yet setup to use your local currency.
Our gift cards can only be used on Bodybuilding.com store purchases. You can't use them for BodyFit subscription plans. Your BodyFit subscription will require a valid credit card.
Express payments such as PayPal and Amazon Pay can't be processed.
Privacy & Security
Once you are logged-in to your account, you can change your email address on our https://bodyspace.bodybuilding.com/community/change-email page.
This page can also be accessed from your profile settings in BodySpace:
- Click your profile picture at the top of the website.
- Click "Dashboard" under the My BodySpace column.
- Click "Manage Profile" on the left-hand column.
- Click "Settings," located under Manage Profile.
- Click on either "Email" or "Email Preferences.
General
Bodybuilding.com cares about all of our customers and is committed to facilitating and improving the accessibility and usability of its Website, www.bodybuilding.com (the "Website"), ensuring that our Website services and content are accessible to persons with disabilities including, but not limited to users of screen reader technology. To accomplish this, Bodybuilding.com has partnered with UsableNet Inc ("UsableNet"), a leading web accessibility consultant, by implementing its technology that will enable and maintain accessibility in-line with the Web Content Accessibility Guidelines (WCAG), which also brings the Website into conformance with the Americans with Disabilities Act of 1990.
The initial accessibility work has been completed (where testing has been performed both with automatic accessibility testing tools and users of screen readers to identify issues) and remediation has been applied. UsableNet will continue to monitor the Website and make accessibility updates when needed. Users can "Enable Accessibility" via the link at the top of the site navigation and always get the accessibility enabled enhancements ensuring equal access to all features and functions.
Disclaimer
Please be aware that our efforts to maintain accessibility and usability are ongoing. While we strive to make the Website as accessible as possible some issues may be encountered by different assistive technology as the range of assistive technology is wide and varied. We appreciate your understanding.
Contact Us
If, at any time, you have specific questions or concerns about the accessibility of any particular web page on the Website, then please contact us by e-mail at [email protected] or by phone at 1-866-236-8417. If you do encounter an accessibility issue, then please be sure to specify the web page and nature of the issue, and we will make all reasonable efforts to make that page or the information contained therein accessible for you. Thanks for visiting.
Cookies Policy
LAST UPDATED: DECEMBER 1, 2021
1. What is a Cookie?
Cookies are small bits of data we store on the device (e.g., computer, mobile phone, tablet, or any other mobile device) that you use to access any of the Bodybuilding.com Platforms (as defined in our Terms of Use). We collect these cookies for a number of purposes, including: (i) to recognize repeat users; (ii) enable you to use and access Bodybuilding.com’s Platforms; (iii) to help facilitate your navigation through and interaction with the Bodybuilding.com Platforms; (iv) to provide personalized content; and (v) for fraud detection and prevention. Specific types of cookies we collect are described below. Most cookies expire after a certain period of time depending on what we use it for. We use cookies for several reasons, which we describe below.
By using Bodybuilding.com’s Platforms, you expressly consent to the use of cookies as described on this page as well as in our Privacy Policy. You may adjust your cookie settings at any time as described in section 7 below.
2. What Cookies Do We Use?
Bodybuilding.com’s Platforms use both first-party cookies (which are set by the websites and/or mobile apps being visited) and third-party cookies (which are set by a server located outside the domain of our websites and/or mobile apps).
3. Functional or Essential Cookies
(Example: login session cookies)
Certain cookies are necessary in order for Bodybuilding.com’s Platforms to operate correctly. For example, we use cookies to authenticate you. When you log on to our websites, authentication cookies are set which let us know who you are during a browsing session. Additionally, if you have created an account with Bodybuilding.com through a social media login, such as Facebook, these cookies allow us to facilitate such login on our website or mobile apps. Functional cookies do not include social media or advertising cookies, which are discussed below.
4. Experience or Preference Cookies
(Example: language setting cookies; RTP Cookies – customizing content)
These cookies collect information about your choices and preferences (e.g. username and language selection) and are used to enable certain additional functionality on our websites, such as storing your preferences. This functionality improves user experience and allows us to customize your site experience accordingly.
5. Social Media and Advertising Cookies
(Examples: Facebook/Google Plus using social media for behavioral advertising, analytics, advertising and market research; AdRoll, LiveRamp)
Social media cookies collect information about social media usage and allow you to connect to your social networks to share content from our website or mobile apps.
We may also use advertising cookies to market Bodybuilding.com products or services to you on third party websites. For example, if you visit our website, you may then see an advertisement for Bodybuilding.com products or services on certain third-party websites you visit in the future. Information about this is described under the paragraphs in our Privacy Policy entitled “Service Providers” and “Third Party Partners & Integrations.”
We sometimes use cookies delivered by third parties to track the performance of our advertisements. For example, these cookies remember which browsers have visited our websites. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after we receive it. This process helps us manage and track the effectiveness of our marketing efforts.
We also contract with third-party advertising networks that may collect IP addresses and other information from web beacons on our websites, emails, and on third-party websites. Ad networks follow your online activities over time by collecting website navigational information through automated means, including through the use of cookies. They use this information to provide advertisements about products and services that may be of interest to you. You may see these advertisements on other websites. This process also helps us manage and track the effectiveness of our marketing efforts and ensure you receive a personalized experience.
When using Bodybuilding.com services, we may share information collected from you, such as your hashed email address (which turns your email address into a 32-character hexadecimal string), IP address or information about your browser and/or operating system, with our identity partners, including LiveRamp, Inc. LiveRamp returns an online identification code that we may store for use in online, in-app, and/or cross-channel advertising and it may be shared with advertising companies to enable interest-based and targeted advertising. To opt out of LiveRamp’s use of this information, please click here:https://optout.liveramp.com/opt_out
6. Analytics Cookies
(Example of third party cookie: Optimizely/Google Analytics)
Analytics cookies collect information about your use of the Bodybuilding.com Platforms, and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages on our website or mobile apps, help us record any difficulties you have (e.g., mobile app crashes), and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Platforms, rather than the usage of a single person. We use the information to analyze Bodybuilding.com Platforms’ traffic to help create a better user experience. Analytics cookies may be classified as either functional, experience/preference, or social media/advertising cookies.
7. How Do I Manage Cookies?
If you'd like to remove or disable cookies via your browser, you certainly can. You'll want to refer to your browser's configuration documentation (usually the Help portion of your browser’s toolbar) to do this since the steps for doing so are usually browser-specific.
Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove flash cookies. To learn more about how to manage flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel.
Your mobile device may allow you to control cookies through its settings function. Refer to your device manufacturer’s instructions/settings panel for more information.
For customers located in the EEA, you may adjust your Cookie Settings at any time by taking the following actions:
- If you are accessing our site via a desktop browser, you can adjust your Cookie Settings by clicking the “Cookie Settings” link in the site footer below.
- If you are accessing our site via a mobile app, or using any of Bodybuilding.com’s various mobile applications, you may access and adjust your Cookie Settings in the “Settings” menu in the mobile application.
One important note is that if you do go this route, this might adversely impact your ability to use our services effectively. Enabling cookies ensures a smoother experience when you use our site or mobile apps.
BODYBUILDING.COM PRIVACY POLICY
Last Updated: February 2023
When using Bodybuilding.com, you trust us with your fitness goals and personal data. We’re committed to keeping that trust. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of Bodybuilding.com’s website, subscription services, and/or mobile applications. We may change or add to this Privacy Policy, so we encourage you to review it periodically.
When this Privacy Policy mentions “Bodybuilding.com,” “we,” “us,” or “our,” it refers to Vitalize, LLC dba Bodybuilding.com (“Bodybuilding.com”), which is the company that is responsible for your information under this Privacy Policy (“Data Controller”).
If you see an undefined term in this Privacy Policy (such as “Bodybuilding.com Site(s)”), it has the same definition as in our Terms of Use.
Bodybuilding.com is located in the United States. Information collected on our website and applications is stored in the United States; therefore, your information may become subject to U.S. law. By using the Bodybuilding.com Site(s), you consent to the transfer of your data overseas and across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. The laws governing data in your home country may differ from those in the countries to which data is transferred. By accessing and using our website and mobile applications, you consent to the transfer of your data in this manner.
1. INFORMATION WE COLLECT
1.1. Information You Provide to Us
1.1.1. Information that is necessary for the use of Bodybuilding.com’s website and/or mobile applications.
We ask for and collect the following personal information about you when you use Bodybuilding.com’s website or mobile applications, which is necessary for the performance of a contract between you and us (for example, placing an order or enrolling in a subscription program) and to allow us to comply with various legal obligations. Without this information, we may not be able to provide you with all of the requested services.
• Account Information. When you sign up for a Bodybuilding.com account (including BodyFit and/or BodySpace), via our website or mobile applications (collectively, your “Bodybuilding.com Account”), we require certain information such as your first and last name, e-mail address, username, and password. If you choose to register by using a third-party account (such as your Facebook account), please see “Information We Collect from Third Parties” below. You may also provide optional information as part of your Bodybuilding.com profile, including additional contact information, location, etc.
• Order Information. When you place an order on our website or sign up for a subscription service, we may request that you provide additional information such as your billing and shipping addresses and phone number.
• Payment Information. To facilitate processing of payments on our website, we require you to provide certain financial information (for example, your credit card number). Payment card numbers are not stored by Bodybuilding.com.
• Communications with Bodybuilding.com. When you communicate with Bodybuilding.com via our website or mobile applications (for example, for customer service inquiries), we collect information about your communication and any information you choose to provide.
• Essential Cookies. Certain tags or cookies are necessary in order for Bodybuilding.com’s Site(s) to operate correctly. These essential cookies are further described in our Cookies Policy.
1.1.2. Information you choose to provide to us.
You may choose to provide us with additional personal information in order to obtain a better user experience when using the Bodybuilding.com Site(s). This additional information will be processed based on your consent or Bodybuilding.com’s legitimate interests, as specified below:
• Additional Profile Information. You may choose to provide additional information as part of your Bodybuilding.com profile, such as gender, first and last name, preferred language, BodySpace username, personal description, photographs, videos, health statistics, health goals, forum posts, etc. This information, if you choose to provide it, will be part of your public profile page and will be publicly visible to others.
Bodybuilding.com processes this information based on your consent; however, Bodybuilding.com also processes your Bodybuilding.com Account username based on its legitimate interest in preserving and maintaining forum threads and posts that comply with Bodybuilding.com’s Forum Rules. Bodybuilding.com has a legitimate interest to ensure the ongoing management of its business and to maintain an acceptable and uninterrupted experience for other forum users. Based on this legitimate interest, and unless your BodySpace username contains personally-identifiable information (i.e., your first and last name), Bodybuilding.com will not accommodate customer requests for erasure of forum posts unless the posts otherwise violate Bodybuilding.com’s Forum Rules or applicable laws and regulations. You have the ability to delete your forum posts; however, if another user replies to your post(s), such replies, including the original post, will remain publicly-viewable.
• Other Information. You may otherwise choose to provide us information when you fill in a form, conduct a search, update or add information to your Bodybuilding.com Account or profile, respond to surveys, post to community forums or on product reviews, participate in promotions, or use other features on the Bodybuilding.com Site(s). This information is processed based on your consent.
1.2. Information We Get from Your Use of Our Site(s) and Services
When you use Bodybuilding.com’s Site(s), we automatically collect information, including personal information, about the services you use and how you use them, such as information about how you use or interact with our website and mobile applications, view or interact with our ads and content, and information about your computer or mobile device. This information may include:
• Usage Information. We collect information about your interactions with our website and mobile applications such as the pages or content you view, your searches, and other actions on Bodybuilding.com’s Site(s).
• Device Information. We automatically collect device information when you access our website or mobile applications, even if you have not created a Bodybuilding.com account or logged in. That information includes, among other things: your IP address, operating system version, device type, system and performance information, and browser type. Additionally, certain services include a unique application number. This number and information about your installation may be sent to Bodybuilding.com when you install or uninstall a certain service or when a service periodically contacts our servers, such as for updates.
• Log Data. Like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including IP addresses, internet service providers, files viewed on our website, operating system versions, device type, and timestamps.
• Local Storage. Bodybuilding.com may collect and store information – including personal information – locally on your device using mechanisms such as browser web storage and application data caches.
• Location Information. When you use our services, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience for things such as personalized content, language preferences, advertising, or search results. Most mobile devices allow you to control or disable the use of location services. Most likely, these controls are located in the device’s settings menu; however, if you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or your device manufacturer. Bodybuilding.com may also collect this information even when you are not using our apps if this connection is enabled through your settings or device permissions.
• Cookies and Similar Technologies. Bodybuilding.com may set and access cookies on your computer. We may also set and access device identifiers which may include your IP address, user agent information (e.g., browser version, OS type, and version), and device-provided identifiers. Bodybuilding.com also lets other trusted businesses use cookies or similar technologies for advertising, analytics, and research purposes on some of the Bodybuilding.com Site(s). If you would like more information about this practice and to know your choices about not having this information used by these companies, visit http://networkadvertising.org/ or review our Cookies Policy or your Privacy Settings located in the Bodybuilding.com footer or mobile application settings.
• Payment Transaction Information. Bodybuilding.com, or its third-party agents, collects information related to your payment transactions through our website or mobile applications, including the payment instrument used, date and time, payment amount, payment instrument expiration date, and billing post code; PayPal or Amazon Pay e-mail address (if such payment method is used); your address; and other related transaction details. This information is necessary for the adequate performance of the contract between you and Bodybuilding.com for provision of payment services.
1.3. Information We Collect from Third Parties
Bodybuilding.com, or its third-party agents, may collect information, including personal information, that others provide about you when they use Bodybuilding.com’s Platform(s), or obtain information from other sources and combine that with information we collect through Bodybuilding.com’s Site(s). We do not control, supervise, or respond for how the third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
• Third-party Services. If you link, connect, or login to your Bodybuilding.com account (desktop or mobile) with a third-party service (e.g., Facebook), the third-party service may send us information such as your registration and profile information from that service. This information varies and is dependent on the privacy policies or settings for those accounts.
• Advertising Partners. Online advertisers or third parties may share information with us to measure, report on, or improve the performance of ads on the Bodybuilding.com Site(s), or to determine what kinds of ads to show you on or off the Bodybuilding.com Site(s). You can adjust whether we receive information from our advertising partners in your Privacy Settings located in the Bodybuilding.com footer or mobile application settings.
• Microsoft Clarity and Microsoft Advertising. Bodybuilding.com partners with Microsoft Clarify and Microsoft Advertising to capture how you use and interact with the Bodybuilding.com website through behavioral metrics, heatmaps, and session replay to improve and market Bodybuilding.com products and services. Website usage data is captured using first and third-party cookies and other tracking techniques to determine the popularity of products and services and online activity. Additionally, Bodybuilding.com uses that information for site optimization, fraud and security purposes, and advertising. For more information about how Microsoft collects and uses your data, see their Privacy Statement at https://privacy.microsoft.com/en-US/privacystatement.
• Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third-party service providers and/or partners, and combine it with information we have about you. For example, we may receive fraud warnings from service providers for fraud prevention and risk assessment efforts. Additionally, we may receive information about you and your activities on and off the Bodybuilding.com Site(s) through partnerships, or about your experiences and interactions from our partner advertising networks.
2. HOW WE USE INFORMATION WE COLLECT
Bodybuilding.com (or our third-party agents) uses, stores, and processes information, including personal information, about you to provide, understand, improve, and develop Bodybuilding.com’s Site(s), create and maintain a secure environment, and comply with our various legal obligations.
2.1. Provide, Improve, and Develop Bodybuilding.com’s Site(s) and Services
We use the information we collect to provide, improve, and develop Bodybuilding.com’s Site(s) by, for example:
• Enabling you to access and use Bodybuilding.com’s Site(s) (e.g., website and mobile apps);
• Operating, protecting, improving, and optimizing Bodybuilding.com’s Site(s), services, and experience, such as by performing analytics and conducting research, part of which may include contacting you via the contact information you have provided to us;
• Offering you a personalized experience by, among other things, ranking search results or showing customized ads based on your searches and preferences;
• Contacting you via contact information you have provided to us regarding order information, subscription status, or other Bodybuilding.com Account related questions or support;
• Enabling you to access and use our payment services (e.g., PayPal, Amazon Pay, etc.) to place orders or sign up for subscriptions;
• Providing customer service via convenient avenues, such as chat; and
• Sending you service or support messages.
2.2. Create and Maintain a Secure Environment
We use the information we collect to ensure Bodybuilding.com’s Site(s) are secure by, for example:
• Detecting and preventing fraud, spam, abuse, security incidents, and other harmful activities;
• Conducting investigations and risk assessments;
• Verifying or authenticating information or identifications provided by you;
• Conducting checks against databases and other information sources;
• Complying with our legal obligations;
• Resolving disputes with any of our users and enforcing our agreements with third parties; and
• Enforcing our other policies, such as our Terms of Use, BodyFit Terms & Conditions, and various other policies.
2.3. Provide a Personalized Experience and Improve Our Advertising and Marketing
We use the information we collect to provide a custom user-experience through things such as:
• Sending promotional messages, marketing, advertising, and other information that may be of interest to you, unless you indicate a preference to opt-out of receiving these communications (you can opt out of marketing communications at any time by clicking on the “unsubscribe” link in such e-mails);
• Personalizing, measuring, and improving advertising to be more tailored to your interests in products, training programs, content type, etc.; and
• Administering referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Bodybuilding.com or its third-party business partners.
3. HOW WE SHARE INFORMATION WE COLLECT
We work with various third-party partners who help us provide and improve our products and services. We are not in the business of selling our customers’ data or personal information to others. Additionally, we impose strict restrictions on how our partners can use and disclose the data we provide. We have summarized how we share the information we collect below.
3.1. With Your Consent
We may share your information at your direction or as described at the time of sharing, such as when you authorize a third-party application or website to access your Bodybuilding.com Account.
3.2. Profiles and Other Public Information
Some of Bodybuilding.com’s Site(s) (e.g., BodySpace, Bodybuilding.com Forums) let you publish information, including personal information, that is visible to the general public. For example:
• Parts of your profile page, such as your first and last name, your username, your description, your fitness statistics (e.g., weight), fitness goals, current training programs, public photographs, and city (if provided) are publicly visible to others.
• If you submit content in Bodybuilding.com’s public forums; on social media posts, product reviews, other users’ accounts; or use similar features on Bodybuilding.com’s Site(s), that content is publicly visible.
Information you share publicly on Bodybuilding.com’s Site(s) may be indexed through third-party search engines. If you change your settings or delete public-facing content, these search engines may not update their databases. We do not control the practices of third-party search engines, and they may use caches containing your outdated information.
3.3. Interaction Between Members on Our Sites
Some of Bodybuilding.com’s Sites(s) (e.g., BodySpace) allow you to communicate with other Site users via private direct message or other means, in which case Bodybuilding.com will share such communications with the intended recipient. You should consider who you choose to share information with, because people who can see your activity and/or communications on the Bodybuilding.com Site(s) can choose to share it with others on and/or off our Site(s), including to people and businesses outside the audience you may have intended. For example, when you send a message to specific members, they can screenshot or re-share that content to others across or off our Site(s) or in-person. Also, when you comment on someone else’s post, react to their content, or post a review on a product, your comments and reactions are visible to anyone who can see the other person’s content.
3.4. Compliance with Laws, Responding to Legal Requests, Preventing Harm, and Protection of Bodybuilding.com’s Rights
Bodybuilding.com may disclose your information, including personal information, to courts, law enforcement, or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary to: (i) comply with our legal obligations; (ii) comply with legal process and to respond to claims or demands asserted against Bodybuilding.com; (iii) respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability; (iv) to enforce and administer our Terms of Use or other agreements; (v) protect the rights, property, or personal safety of Bodybuilding.com, its employees, or members of the public.
3.5. Service Providers
Bodybuilding.com uses a variety of third-party service providers to help us provide services related to the Bodybuilding.com Site(s) and our services. Service providers may be located inside or outside of the European Economic Area (“EEA”) or the United Kingdom (“UK”). For example, services providers may help us: (i) conduct fraud prevention and risk assessments; (ii) perform product development, maintenance, and debugging; (iii) provide customer service, advertising, payment, and transactional services; (iv) help us track website analytics, such as conversion and traffic metrics; and (v) verify information against public databases.
Bodybuilding.com may need to share your information, including personal information, in order to ensure the adequate performance of our contract with you (e.g., name and billing address to complete a transaction and ship your order).
We enter into confidentiality and data processing terms with third-party service providers to ensure they comply with high levels of confidentiality and best practices in privacy and security standards.
3.6. Aggregated Data, Analytics, and Advertising Partners
Bodybuilding.com may share aggregated information (i.e., information about our users that we combine so that it no longer identifies or references an individual user) and other anonymized information for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes. We also provide aggregated statistics and insights that help our vendors and partners understand how people are engaging with their content, listings, products, and other content on the Bodybuilding.com Site(s).
Bodybuilding.com also provides advertisers and product vendors with reports about the kinds of people seeing their ads and how their ads are performing on Bodybuilding.com’s Site(s); however, we do not share information that personally identifies you (e.g., information such as your name or e-mail address that by itself can be used to contact you or identifies who you are) unless you give us permission. For example, we provide general demographic and interest information to advertisers and/or product vendors (e.g., that an ad or product campaign was seen by a male between the ages of 25 and 34 who lives in Germany and likes weight gainer protein powders) to help them better understand their audience, including their preferences and wants.
3.7. Social Media Platform(s)
Where permissible according to applicable law (and in accordance with your privacy settings), Bodybuilding.com may use certain limited personal information about you, such as your e-mail address, to hash it and to share it with social media Site(s), such as Facebook or Google, to generate leads, drive traffic to our Site(s), or otherwise promote our products and services or Bodybuilding.com’s Site(s). These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest to you. The social media Site(s) with which we may share your data are not controlled or supervised by Bodybuilding.com; therefore, any questions regarding how your social media platform service provider processes your personal data should be directed to such provider.
If you are within the EEA or the UK, please note that you may, at any time, opt out of this data processing by unchecking “Social Media and Advertising” cookies in your Cookie Settings.
3.8. Linked Third-party Accounts
You may link your Bodybuilding.com Account with your account at some third-party social networking services, such as Facebook. When you create this link, the limited information you provide to us from the linking of your accounts may be stored, processed, and transmitted by Bodybuilding.com. The publication and display of information that you provide to Bodybuilding.com through this linkage is subject to your privacy settings and authorizations on the Bodybuilding.com Site(s) and the third-party website. We only collect your information from linked third-party accounts to the extent necessary to ensure the adequate performance of our contract with you, or to ensure that we comply with applicable laws, or with your consent.
3.9. Corporate Affiliates
To enable or support us in providing the Bodybuilding.com Site(s) or services, we may share your information, including personal information, within our corporate family of companies (both financial and non-financial entities) that are related by common ownership or control.
• Sharing with Vitalize, LLC dba Bodybuilding.com. Even if your country of residence is not the United States, your information may be shared with Vitalize, LLC dba Bodybuilding.com (“Bodybuilding.com”), which provides the technical infrastructure for the Bodybuilding.com Site(s); product development and maintenance; payment processing; customer support; and other business operation services to other Bodybuilding.com entities. The data sharing is necessary for the performance of the contract between you and us and is based on our legitimate interests in providing the Bodybuilding.com Site(s) globally.
• Sharing with Bodybuilding.com UK Ltd. For customers whose country of residence is outside the United States, some of your information may be shared with Bodybuilding.com UK Ltd. if you interact with our international Site(s) or utilize services to place international orders on Bodybuilding.com’s Site(s).
3.10. Business Transactions
As Bodybuilding.com continues to develop as a business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets, but remains subject to the promises made in any pre-existing Privacy Policy. If Bodybuilding.com undertakes or is involved in a merger, corporate reorganization, bankruptcy or insolvency event, then we may sell, transfer, or share some or all of our assets, including your information in connection with such a transaction.
4. THIRD-PARTY PARTNERS & INTEGRATIONS
The Bodybuilding.com Site(s) may contain links to third-party websites or services, such as third-party integrations or third-party branded services. Bodybuilding.com does not own or control any of these third-party partners and when you interact with them, you may be providing information directly to the third-party providers, Bodybuilding.com, or both. These third-party providers will have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies of the other websites you visit.
5. GLOBAL OPERATIONS
To facilitate our global operations, Bodybuilding.com may transfer, store, and process your information within our family of companies, our agents, or with service providers based in various countries, including, but not limited to, Europe, North and South America, India, and Asia Pacific. These data transfers are necessary to provide the services set forth in our Terms of Use. By using our products or services, you authorize us to transfer and store your information outside your home country, including in the United States, for the purposes described in this policy. The privacy protections and the rights of authorities to access your personal information in such countries may not be equivalent to those of your home country.
6. SECURITY
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information include firewalls and data encryption; compliance certifications (e.g., annual re-certification of compliance with Payment Card Industry’s Data Security Standards); information access control; and thorough security and breach response policies and procedures. In the event of any actual or suspected unauthorized use of your Bodybuilding.com account, please contact us following the instructions in the “Contact Us” section below.
7. ACCOUNT DATA RETENTION
If you hold an account with Bodybuilding.com, we do not delete the data in your account, unless we receive a request from you to do so. You are responsible for the control and time periods for which you retain this data. There are controls in your account where you can delete data. Otherwise, we keep information only so long as we need it to provide the Bodybuilding.com Site(s) to you and fulfill the purposes described in this Policy, including our Terms of Use. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.
8. SAFETY OF MINORS
Use of Bodybuilding.com’s Platform(s) is not intended for and may not be used by individuals under the age of 13 located in the United States or under the age of 16 if located outside of the United States (or under a lower age if permitted by the laws of their residence). Bodybuilding.com does not knowingly collect personal data from minors or allow them to register accounts. If it comes to our attention that we have collected personal data from a minor, we may delete this information without notice. If you have reason to believe this has occurred, please contact [email protected] or our Customer Service department.
9. YOUR OPTIONS
Bodybuilding.com acknowledges your right to access your personal data. Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we must keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.
You can always update your information in your Bodybuilding.com Account or profile by visiting the My Account page or updating your Bodybuilding.com profile.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (e.g., developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems). Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort.
We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
To make a data subject access request, please fill out our DSAR Form at this link. Depending on applicable law, you may have the right to appeal our decision to deny your request, if applicable. If we deny your request, we will provide you with information on how to appeal the decision, if applicable, in our communications with you. To exercise such an appeal right, emails us as [email protected].
10. Residents of California
The California Consumer Privacy Act (“CCPA”) requires us to disclose categories of personal data we collect and how we use it, the categories of sources from whom we collect personal data, and the third parties with whom we share it, which have been outlined above.
In the prior twelve months, we may have collected personal data from you, your devices, our partners, third parties, and from categories of sources otherwise described in this Privacy Policy and your Privacy Settings.
California residents also have the option to exercise the following rights under California law. California residents may exercise these rights by utilizing our online webform for CCPA Rights Requests. In order to verify any request, you may need to log in to your account or respond to an email verification request.
10.1. Right to Know and Access Your Personal Information
You may submit a verifiable request for information regarding the: (a) categories of personal data we collect, use, or share; (b) purposes for which categories of personal data are collected or used by Bodybuilding.com; (c) categories of sources from which we collect personal data; and (d) specific pieces of personal data we have collected about you.
10.2. Right to Equal Service
Bodybuilding.com will not discriminate against you if you exercise your privacy rights.
10.3. Right to Delete Your Personal Information
You may submit a verifiable request to close your account and we will delete personal data about you that we have collected.
10.4. Right to Request That Your Personal Information Not Be Sold
You may submit a verifiable request to a business that such business not sell your personal data. Bodybuilding.com is not in the business of selling personal data of our users or customers.
11. Customers Located in the EEA AND UK
Notwithstanding the above, customers located in the EEA and the UK may exercise any of the rights described in this section by utilizing our online webform for GDPR Rights Requests. Please note that we may ask you to verify your identity before taking further action on your request.
11.1. Managing Your Information
You may access and update some of your information, including personal information, through your Bodybuilding.com Account settings. If you have chosen to connect your Bodybuilding.com account to a third-party application, such as Facebook, you can change your settings and remove permission for the app by changing your account settings. You are responsible for keeping your personal information up-to-date.
11.2. Rectification of Inaccurate or Incomplete Information
You have the right to ask us to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself within your Bodybuilding.com account).
11.3. Data Access and Portability
In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly-used, and machine-readable format, and/or request us to transmit this information to another service provider (where technically feasible).
11.4. Data Retention and Erasure
We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide the Bodybuilding.com Site(s) to you, and subject to Bodybuilding.com’s legitimate interest exceptions, you can request that we erase your personal information and close your Bodybuilding.com account. Please note that if you request the erasure of your personal information:
• We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety.
• We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Bodybuilding.com may keep some of your information for tax, legal, and auditing obligations.
• We may retain and use your BodySpace username associated with forum threads unless your BodySpace username contains personally identifiable information (i.e., first and last name) based on our legitimate interest in ensuring the ongoing management of its business and maintaining an acceptable and interrupted experience for other forum users. Bodybuilding.com will erase the account associated with such posts, such that the profile associated with the username is blank/anonymous in the event another user clicks on the username; however, the username will remain associated with any certain post or reply.
• Information you have shared with others (e.g., product reviews, forum postings) may continue to be publicly visible on the Bodybuilding.com Site, even after your account is deleted. However, attribution of such information to you will be removed. Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers.
• Because we maintain the Bodybuilding.com Site(s) to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
11.5. Withdrawing Consent and Restriction of Processing
Where you have provided your consent to the processing of your personal information by Bodybuilding.com, you may withdraw your consent at any time by changing your account settings, Cookie Settings, or by sending a communication to Bodybuilding.com specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular, where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise, or defense of legal claims; or (iv) you have objected to the processing pursuant to Section 11.6 and pending the verification whether the legitimate grounds of Bodybuilding.com override your own.
11.6. Objection to Processing
In some jurisdictions, applicable law may entitle you to require Bodybuilding.com not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing, Bodybuilding.com will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise, or defense of legal claim(s).
Where your personal information is processed for direct marketing purposes, you may, at any time, ask Bodybuilding.com to cease processing your data for these direct marketing purposes by updating your Cookie Settings or utilizing our online webform for EU-GDPR or UK-GDPR Rights Requests.
11.7. Adjusting Your Cookie Preferences
For customers located in the EEA and UK, you may adjust your Cookie Settings at any time by taking the following actions:
• If you are accessing our site via a desktop browser, you can adjust your Cookie Settings by clicking the “Cookie Settings” link in the Bodybuilding.com footer.
• If you are accessing our site via a mobile app, or using any of Bodybuilding.com’s various mobile applications, you may access and adjust your Cookie Settings in the “Settings” menu in the mobile application.
One important note is that if you do go this route, this might adversely impact your ability to use our services effectively. Enabled cookies ensures a smoother experience when you use our Site(s) or mobile apps. For more information about the cookies we collect and management of your cookie preferences, visit our Cookies Policy.
11.8. Complaints
You have the right to lodge complaints about the data processing activities carried out by Bodybuilding.com before the competent data protection authorities in your country. Additionally, Bodybuilding.com has appointed European Data Protection Office (EDPO) as it’s GDPR Representative in the EU and UK. You can contact EDPO regarding matters pertaining to the GDPR by using EDPO’s online request form: https://edpo.com/gdpr-data-request/
Or by writing:
EDPO at Avenue Huart Hamoir 71, 1030 Brussels, Belgium
EDPO UK at 8 Northumberland Avenue, London WC2N 5BY, United Kingdom
12. USERS RESIDING IN BRAZIL
This section applies to all user operations involving the processing of personal data subject to the General Data Protection Law who reside in Brazil. For such users, these provisions supersede any possibly divergent or conflicting provisions contained in the Privacy Policy. The term “Personal Information” in this section is as defined in the Lei Geral de Proteção de Dados (LGPD).
12.1. Categories of Personal Information Processed
To learn what categories of your Personal Information are processed, please reference the section titled “Information We Collect,” located within this document.
12.2. Why We Process Your Personal Information
To learn why we process your Personal Information, please reference the section titled “How We Use Information We Collect,” located within this document.
12.3. Right to Know and Access Your Personal Information
You may submit a verifiable request for information regarding the: (a) categories of personal data we collect, use, or share; (b) purposes for which categories of personal data are collected or used by Bodybuilding.com; (c) categories of sources from which we collect personal data; and (d) specific pieces of personal data we have collected about you.
12.4. Rectification of Inaccurate or Incomplete Information
You have the right to ask us to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself within your Bodybuilding.com account).
12.5. Right to Equal Service
Bodybuilding.com will not discriminate against you if you exercise your privacy rights.
12.6. Right to Delete Your Personal Information and/or Revoke Consent
You may submit a verifiable request to close your account and we will delete personal data about you that we have collected.
12.7. Complaints
You have the right to lodge complaints about the data processing activities carried out by Bodybuilding.com before the Brazilian National Data Protection Authority (ANPD).
13. CHANGES TO THIS PRIVACY POLICY
Bodybuilding.com reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the Bodybuilding.com Site(s) and update the “Last Updated” date at the top of this Privacy Policy. If the changes are significant, we may also provide you with notice of the modification by e-mail or get your consent, as required by law. If you disagree with the revised Privacy Policy, you may cancel your Bodybuilding.com Account. If you do not cancel your account before the date the revised Privacy Policy becomes effective, your continued access or use of the Bodybuilding.com Site(s) will constitute acceptance of the revised Privacy Policy.
14. CONTACT US
If you have questions about this Privacy Policy or Bodybuilding.com’s information handling practices, you may contact us at:
Bodybuilding.com
Attn: Legal Department
9169 W. State Street, #510
Boise, Idaho 83714
Or you may also contact us via e-mail or live chat by visiting our Bodybuilding.com Help Center page.
California Transparency in Supply Chains Act Statement
The California Transparency in Supply Chains Act of 2010 (the “Act”) requires that certain retail sellers and manufacturers doing business in California disclose on their websites whether and to what extent the company:
(1) Engages in verifications of product supply chains to evaluate and address risks of human trafficking and slavery
(2) Conducts audits of suppliers to evaluate supplier compliance with company standards for trafficking and slavery in supply chains.
(3) Requires direct suppliers to certify that materials incorporated into the product comply with the laws regarding slavery and human trafficking of the country or countries in which they are doing business.
4) Maintains internal accountability standards and procedures for employees or contractors failing to meet company standards regarding slavery and trafficking.
(5) Provides company employees and management, who have direct responsibility for supply chain management, training on human trafficking and slavery, particularly with respect to mitigating risks within the supply chains of products.
Vitalize LLC, dba Bodybuilding.com is committed to legal compliance and ethical conduct wherever we conduct business. We follow all applicable local, state, federal, national and international laws, rules and regulation, including laws, rules and regulations related to employment and labor, wages and hours, discrimination, health and safety, immigration, and environment. We do not condone or use child labor, slavery or forced labor, or human trafficking in any of our operations or facilities.
For California residents who wish to exercise their rights under the California Consumer Privacy Act (CCPA), please use the button below to launch our web form to submit a request and we will respond as soon as possible. Thank you!
If you are a resident of the EEA and looking to exercise your rights under the General Data Protection Regulation (GDPR), please visit our, EU GDPR Rights Help Page.
Bodybuilding.com recently became aware of a data security incident that may have affected certain customer information in our possession. We have no evidence that personal information was accessed or misused, but we are directly notifying all current and former users and customers out of an abundance of caution. We have included below information about the circumstances as we understand them and the steps we are undertaking to address the situation.
If you have additional questions about the incident, we encourage you to call our dedicated call center at 1-844-386-9553, 8:00 am to 10:00 pm CT Monday through Friday, and 10:00 am to 7:00 pm CT Saturday and Sunday.
We sincerely regret any inconvenience or concern caused by this incident. We are committed to protecting your information and maintaining your trust and confidence.
FAQs
1. What Happened?
We became aware of a data security incident involving unauthorized access to our systems in February 2019. We engaged one of the leading data security firms to conduct a thorough investigation, which traced the unauthorized activity to a phishing email received in July 2018. On April 12, 2019, we concluded our investigation and could not rule out that personal information may have been accessed. While we have no evidence that personal information was accessed or misused, we are notifying all current and former customers and users about the incident out of an abundance of caution to explain the circumstances as we understand them.
2. What Actions Are You Taking In Response To This Incident?
Updated: April 23, 2019
Upon discovering the incident, we took steps to understand the nature and scope of the issue, and brought in external forensic consultants that specialize in cyber-attacks. We have engaged with law enforcement and are working with leading security experts to address any vulnerabilities and remediate the incident.
We continue to monitor our systems for unauthorized access, have introduced additional security measures, and will be resettingpromptingBodybuilding.com customers to reset theirpasswords on their next log-in. If users have not updated their passwords by June 12, 2019, Bodybuilding.com will be resetting customers' passwords at that time.
3. Was Any Credit Card Data Affected?
The information potentially accessed in this incident does NOT include full credit or debit card numbers, as we do not store those numbers when customers make purchases in our store. If you’ve opted to store your card in your account, we store only the last four digits of your payment card number for reference and use by you for subsequent purchases, but never the entire card number.
4. What Data Was Involved?
While we have no evidence that personal information was accessed or misused, information you provided to us which might have been accessed in this incident could include name, email address, billing/shipping addresses, phone number, order history, any communications with Bodybuilding.com, birthdate, and any information included in your BodySpace profile. Note that BodySpace profile information is generally already publicly visible to others, as noted in our applicable Privacy Policy and Terms of Use available here: https://www.bodybuilding.com/help?legal-and-privacy. If you have an online account with us, Bodybuilding.com user names and passwords might have been accessed.
Importantly, the information potentially accessed in this incident does NOT include full credit or debit card numbers, as we do not store those numbers when customers make purchases in our store.If you’ve opted to store your card in your account, we store the last four digits of your payment card number for reference and use by you for subsequent purchases, but never the entire card number.
In addition, if you accessed www.bodybuilding.com via a third-party site like Facebook, we did not have access to your password, and it was not accessible to the unauthorized party.
5. Were Customer Or Online User Social Security Numbers Affected By This Incident?
No, we do not collect Social Security Numbers from customers or online users.
6. Has The Issue Been Resolved?
We have worked with an outside security expert to address the vulnerabilities and remediate the incident. We appreciate your business and look forward to continuing to serve your needs.
7. What Is Bodybuilding.Com Doing To Protect My Information?
Once we became aware of the incident, we quickly took steps to determine the nature and scope of the issue. We are working with a leading data security firm to assist in our investigation. We have also notified and are coordinating with law enforcement authorities.
We Are Taking Steps To Protect Our Community, Including The Following:
- We are notifying Bodybuilding.com users to provide information on how they can protect their data.
- We will be requiring Bodybuilding.com users to change their passwords and urge users to do so immediately. Instructions about how to change your password are below.
- We continue to monitor for suspicious activity and to coordinate with law enforcement activities.
- We continue to make enhancements to our systems to detect and prevent unauthorized access to user information.
8. I Think I Received An Email About This Issue. How Do I Know It Is Really From Bodybuilding.Com?
Emails were sent to all current and former users and customers regarding this issue. Please note that the email from Bodybuilding.com does not ask you to click on any links or contain attachments and does not request your personal data. If the email you received about this issue prompts you to click on a link, suggests you download an attachment, or asks you for information, the email was not sent by Bodybuilding.com and may be an attempt to steal your personal data. Avoid clicking on links or downloading attachments from such suspicious emails. Any link included in our email to users directs users to insert the Bodybuilding.com FAQs URL into your browser and does not request your personal data.
Emails from Bodybuilding.com will never request your personal information and will always come from the domain @bodybuilding.com.
9. What Should I Do To Protect My Information?
We take our obligation to safeguard your personal data very seriously and are alerting you about this issue so you can take steps to help protect your information. We recommend you:
- Change your password for any other account on which you used the same or similar information used for your Bodybuilding.com account.
- Review your accounts for suspicious activity.
- Be cautious of any unsolicited communications that ask for your personal data or refer you to a web page asking for personal data.
- Avoid clicking on links or downloading attachments from suspicious emails.
10. How Do I Change My Password?
You can change your password via the following methods:
- If you are currently logged in, you can change the password for your account on the Change Password Page in BodySpace settings (https://www.bodybuilding.com/profile/change-password).
- If you’ve forgotten or misplaced your password, please go to the Reset Password Page and follow the prompts (https://www.bodybuilding.com/profile/forgot-password).
These instructions can always be found on our “Account Inquiries” Help Page in our Help Center at www.bodybuilding.com/help
11. Where Can I Get More Information?
We have established a dedicated call center to answer any questions you may have. You can reach the call center at 1-844-386-9553 between 8:00 AM – 10:00 PM CT, Monday through Friday, or 10:00 AM – 7:00 PM CT, Saturday and Sunday,
We sincerely regret any inconvenience or concern caused by this incident. We are committed to protecting your information and maintaining your trust and confidence.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.
Always consult with a qualified healthcare professional prior to beginning any diet or exercise program or taking any dietary supplement. The content on our website is for informational and educational purposes only and is not intended as medical advice or to replace a relationship with a qualified healthcare professional.
These Conditions of Sale apply to all purchases from and govern the sale of all products on Bodybuilding.com. We offer a range of services and products, and sometimes additional terms may apply. When you use a Bodybuilding.com service (for example, BodyFit, BodySpace, mobile applications, etc.), you will also be subject to the terms, guidelines and conditions applicable to that service (the “Separate Terms”). If these Conditions of Sale are inconsistent with the Separate Terms, those Separate Terms shall govern.
Please read these Conditions of Sale carefully before placing an order with Bodybuilding.com.
Each time you purchase from Bodybuilding.com, you agree:
1. That any and all disputes, claims, or causes of action arising from or related to your purchase, the product(s), or product consumption will be resolved through binding arbitration in Boise, Idaho in accordance with the rules of the American Arbitration Association. ARBITRATION OF A DISPUTE, CLAIM OR CAUSE OF ACTION SHALL BE IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
These Conditions of Sale shall be construed in accordance with the laws of the state of Idaho, without giving effect to any choice or conflict of law provision. You agree to jurisdiction in Idaho and you will initiate any claim in connection with use of the site or these Conditions of Sale in Ada County, Idaho.
2. To waive all rights to claim punitive, incidental, or consequential damages, injunctive relief, any other damages including attorneys' fees, and any and all rights to have damages multiplied or otherwise increased. BODYBUILDING.COM SHALL NOT BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY IN ARBITRATION OR OTHERWISE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING LOST PROFITS, PERSONAL INJURY (INCLUDING DEATH) AND PROPERTY DAMAGE OF ANY NATURE WHATSOEVER. IN NO EVENT SHALL BODYBUILDING.COM'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES AND LOSSES FOR ANY CAUSE OF ACTION EXCEED THE AMOUNT PAID BY YOU, OR $100 (WHICHEVER IS LESS).
BODYBUILDING.COM DISCLAIMS, AND YOU WAIVE, ALL EXPRESS OR IMPLIED PRODUCT RELATED REPRESENTATIONS AND WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. THIS DISCLAIMER DOES NOT APPLY TO MANUFACTURER PRODUCT WARRANTIES (IF ANY).
3. RETURNS: Please review our Return Policy which applies to all products sold by Bodybuilding.com. Bodybuilding.com may evaluate a customer’s account, order and return history, and has the right to refuse services and/or prevent a customer from placing orders on Bodybuilding.com in the future.
4. CLEARANCE ITEMS: All clearance items are final sale and may not be returned. No price adjustments will be given on prior sales.
5. PRODUCT INFORMATION:Bodybuilding.com is a retailer. Actual product packaging may contain different information than is displayed on our site. All product information is provided by the Product manufacturer and is for information purposes only. Ingredients may also change. DO NOT RELY SOLELY ON THIS INFORMATION. ALWAYS READ LABELS, WARNINGS AND FOLLOW DIRECTIONS ON THE PRODUCT LABEL BEFORE USE. YOU HEREBY WAIVE ANY LIABILITY AGAINST BODYBUILDING.COM FOR INACCURACIES OR MISSTATEMENTS RELATED TO PRODUCTS MANUFACTURED BY THIRD PARTIES.
6. PRICING AND AVAILABILITY: Availability is listed on individual product pages and we cannot be more specific beyond what is stated there. As an order is processed, we will inform you by email as soon as possible if any products you order turn out to be unavailable.
Please note, unless otherwise stated on the website, delivery estimates are just that. We cannot guarantee delivery times and estimates should not be relied upon as such.
7. MISCELLANEOUS: We reserve the right to make changes to these Conditions of Sale at any time and without any notice. You will be subject to the Conditions of Sale in effect at the time of your purchase. THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THESE CONDITIONS OF SALE ARE CUMULATIVE AND APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW. If any Condition of Sale is found to be unlawful, void, or unenforceable for any reason, then the remaining conditions will be valid and enforceable. These Conditions of Sale constitute the entire agreement between the parties governing purchases from Bodybuilding.com.
Corporate Address:9169 W. State Street, #510, Boise, Idaho 83714
Terms of Use
BODYBUILDING.COM TERMS OF USE
Legal updated: February 2024
These Terms of Use ("Terms") govern all use of Bodybuilding.com ("Bodybuilding.com"). Bodybuilding.com includes bodybuilding.com, bodyspace.bodybuilding.com, forum.bodybuilding.com and other sites owned or operated by Bodybuilding.com (“Site”). By using and accessing the Site, you agree to these Terms, the Privacy Policy, other policies, and all applicable laws and regulations. Customers in the EU are subject to the EU Conditions of Use.
If any Bodybuilding.com services and/or applications have additional terms and conditions, privacy statements, or other policies ("Separate Terms"), then those Separate Terms shall apply in connection with your use of that Bodybuilding.com service and/or site. To the extent there is a direct conflict between the Separate Terms and these Terms, the Separate Terms shall govern. If you do not want to be bound by these Terms, do not use the Site.
Bodybuilding.com is primarily an online retailer of third-party brands and all product information is provided by the brand owner and is for information purposes only. Actual product packaging may contain different information than is displayed on our site. DO NOT RELY SOLELY ON THIS INFORMATION. ALWAYS READ LABELS, WARNINGS AND FOLLOW DIRECTIONS ON THE PRODUCT LABEL BEFORE USE. YOU HEREBY WAIVE ANY LIABILITY AGAINST BODYBUILDING.COM FOR INACCURACIES OR MISSTATEMENTS RELATED TO PRODUCTS MANUFACTURED BY THIRD PARTIES.
Bodybuilding.com reserves the right to suspend or terminate your account and your ability to use the Site or portion thereof for failure to comply with these Terms or any Separate Terms related to a service, for infringing copyright, or for any other reason at Bodybuilding.com’s reasonable discretion. You are solely responsible for the content of your computer and any transmissions you make when using the Site.
CHANGES IN TERMS
Bodybuilding.com has the sole right at any time and without prior notice to revise these Terms. Bodybuilding.com will post changes on the Site and it is your responsibility to review these Terms and any modifications.
TERMINATION
Bodybuilding.com has the right at any time and without prior notice to terminate some or all of Bodybuilding.com services, any feature or portion thereof, or any products or services offered, and to terminate your right to access or use Bodybuilding.com services or any feature or portion thereof.
COMPLIANCE WITH LAWS
You agree to comply with all applicable laws and regulations regarding your use of the Site. You must be at least 13 years old to use Bodybuilding.com. See the Safety of Minors section of the Privacy Policy.
CONTENT
The text, images, photographs, graphics, videos, logos, illustrations, descriptions, data, and other material on the Site, as well as the selection, assembly, and arrangement thereof, are referred to collectively as the "Content".
The Content may contain errors, omissions, or may be out of date. Bodybuilding.com may change, delete, or update Content at any time. The Content is provided for informational and/or entertainment purposes only and is not binding on Bodybuilding.com.
All content, logos, graphics, pages, scripts, and service names included in or made available through any Site are subject to trade dress, trademarks, service marks, and/or copyright law and other laws that protect intellectual property in the U.S. and other countries. Bodybuilding.com's intellectual property may not be used without Bodybuilding.com's express written permission. All other trademarks and service marks not owned by Bodybuilding.com that appear in any Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Bodybuilding.com.
You may view and use the Content only for your personal information and for ordering and for no other purpose. Bodybuilding.com does not grant to you, any person or any business, any right to use, reproduce, copy, modify, transmit, display, publish, sell or resell, redistribute, license, create derivative works, publicly perform, or distribute by any means, method, or process whatsoever, now known or hereafter developed, any of the Content on or transmitted through the Site, in whole or in part, whether or not for profit.
NOTICE AND PROCEDURE FOR ADDRESSING INTELLECTUAL PROPERTY CONCERNS
If you have any concerns related to intellectual property on the site, please provide the Bodybuilding.com copyright agent the following:
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
A description of the copyrighted work or other intellectual property at issue;
The specific location of the material giving rise to the concern on the Site;
Your address, telephone number, facsimile number, and email address;
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or other intellectual property owner, its agent, or the law;
A statement by you, under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or other intellectual property owner or are authorized to act on behalf of the copyright or other intellectual property owner.
Notification should be sent to:
Designated Agent: Krystal Saab, General Counsel, 9169 W. State Street, #510, Boise Idaho 83714, USA; +1 (208) 377-3326; [email protected]
PRODUCT REVIEWS
Product reviews appearing on the Site are prepared by third-parties (including, but not limited to, review pages, message boards, forums, text files, chats, etc.). Bodybuilding.com has not determined whether a specific reviewer's experience is what an average or typical customer may expect to achieve and should not be construed as advice from Bodybuilding.com or any of its affiliates. See our Customer Review Guidelines for additional information.
ACCOUNTS
Some services on the Site permit or require you to create an account to participate or to secure additional benefits. You agree to provide, maintain and update true, accurate, current and complete information about yourself as prompted by our registration processes. You shall not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person's username, password or other account information, or another person's name, likeness, voice, image or photograph. You also agree to promptly notify Bodybuilding.com at [email protected] of any unauthorized use of your username, password, other account information, or any other breach of security involving or relating to the Site.
USER CONTENT
The Site allows you to post content, create accounts and profiles, which may include, but not be limited to, submitting photos, reviews, ideas, suggestions, links, forum posts and other materials. Anything that you post or otherwise make available on or in connection with the Site is referred to as “User Content.” User Content is non-confidential, non-proprietary, and may be used by Bodybuilding.com, Bodybuilding.com vendors, or their affiliates for any purpose without further permission, consent, payment, or other consideration, unless prohibited by law. You agree that as a condition of permitting you to submit User Content, you grant Bodybuilding.com, Bodybuilding.com's affiliates, and any sub-licensees, subject to the Privacy Policy, a non-exclusive, irrevocable, royalty-free, worldwide, fully sub-licensable, perpetual right and license to use, copy, publicly perform, digitally perform, publicly display, republish and distribute User Content, including the use of your name, alias, and any other information (provided by you), and to prepare derivative works based on, or incorporate into other works, User Content, with or without attribution. You represent and warrant that any User Content is in compliance with all applicable laws and regulations, and it is not composed of and does not contain viruses, solicitations, or any form of spam. Your submission of User Content constitutes an agreement that you will defend, indemnify, and hold Bodybuilding.com harmless for all claims resulting from User Content you supply.
Bodybuilding.com is not responsible for, and does not endorse the opinions, information, advice or recommendations in User Content and specifically disclaims all liability in connection therewith.
Bodybuilding.com reserves the right to modify, review, delete and refuse to post User Content for any reason.
PUBLIC FORUMS AND COMMUNICATION
"Forum" means an area, site or feature offered as part of a Site that allows users to distribute User Content for viewing by Site users, including, but not limited to, a chat area, message board, messaging, social community environment, profile page, blog, and e-mail function.
You acknowledge that Forums and features offered therein are for public and not private communications, and you have no expectation of privacy with regard to any User Content. You further agree that your communications will comply with all rules set forth in section 10 below.
Bodybuilding.com cannot guarantee the security of any User Content and you make such disclosures at your own risk. Bodybuilding.com has no duty to monitor any Forum.
If you choose to interact with Bodybuilding.com’s social media account(s), such as Instagram, Facebook, Twitter, or any other website, application and/or interactive technology that allows for the creation or sharing/exchange of content, you grant Bodybuilding.com the right to share and/or repurpose your content, comments and/or messages that are in relation to our Site and/or any of our services or products.
RULES OF CONDUCT
By using the Site, you agree that you will not submit any User Content that: (a) is defamatory, abusive, harassing, threatening, or an invasion of a right of privacy; (b) is bigoted, hateful, or racially or otherwise offensive; (c) is violent, vulgar, obscene, pornographic or otherwise sexually explicit; or (d) otherwise harms or can reasonably be expected to harm any person or entity; (e) is illegal or encourages or advocates illegal activity or the discussion of illegal activities with the intent to commit them, including User Content that is or represents an attempt to engage in child pornography, stalking, sexual assault, suicide, fraud, trafficking in obscene or stolen material, drug dealing and/or drug abuse, harassment, theft, or conspiracy to commit any criminal activity; (f) infringes or violates any right of a third party; (g) is commercial, business-related or advertises or offers to sell any products, services or otherwise (whether or not for profit), or solicits others (including solicitations for contributions or donations) unless specifically authorized by Bodybuilding.com; (h) contains a virus or other harmful component, or otherwise tampers with, impairs or damages the Site or any connected network, or otherwise interferes with any person or entity's use or enjoyment of the Site; (i) violates any specific restrictions applicable to a Forum, including its age restrictions and procedures; or (j) is antisocial, disruptive, or destructive, including flaming, spamming, flooding, trolling, and griefing as those terms are commonly understood and used on the internet. Bodybuilding.com shall be held harmless from any User Content.
DISCLAIMER AND LIMITATION OF LIABILITY
Bodybuilding.com provides the Site (including all Content) “as is” without warranty of any kind, whether express or implied. You are solely responsible for the damage that results from the use of the Site include, but not limited to, damage to your computer system or loss of data.
UNLESS PROHIBITED BY APPLICABLE LAW, BODYBUILDING.COM MAKES NO WARRANTIES OR REPRESENTATIONS WHATSOEVER WITH RESPECT TO BODYBUILDING.COM, ANY LINKED SITE OR ITS CONTENT, INCLUDING THE AVAILABILITY OF ANY SITE OR THE CONTENT, INFORMATION, AND MATERIALS ON IT OR THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THAT CONTENT, INFORMATION, AND MATERIALS. BODYBUILDING.COM ALSO DOES NOT WARRANT OR REPRESENT THAT YOUR ACCESS TO OR USE OF BODYBUILDING.COM OR ANY LINKED SITE WILL BE UNINTERRUPTED OR FREE OF ERRORS OR OMISSIONS, THAT DEFECTS WILL BE CORRECTED, OR THAT BODYBUILDING.COM OR ANY LINKED SITE IS FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS. WITHOUT LIMITING THE FOREGOING, ALL CONTENT PROVIDED ON OR THROUGH BODYBUILDING.COM IS PROVIDED TO USERS "AS IS," WITH NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY, OR ACCURACY. THE "AS IS" CONDITION OF CONTENT IS EXPRESSLY MADE A CONDITION OF ANY TRANSACTION ARISING THROUGH OR AS A RESULT OF THE BODYBUILDING.COM SERVICES.
UNLESS PROHIBITED BY APPLICABLE LAW, BODYBUILDING.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH USE OF THE APPLICATION, WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE), OR ANY OTHER PECUNIARY LOSS, WHETHER OR NOT BODYBUILDING.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNDER NO CIRCUMSTANCES SHALL BODYBUILDING.COM BE LIABLE TO YOU FOR ANY AMOUNT.
BODYBUILDING.COM SHALL NOT BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING LOST PROFITS, PERSONAL INJURY (INCLUDING DEATH) AND PROPERTY DAMAGE OF ANY NATURE WHATSOEVER.
12. SITE PROVIDES NO MEDICAL ADVICE
This website is provided for educational and informational purposes only and does not constitute providing medical advice or professional services. The content on this website is not intended to be: (i) relied upon for medication or treatment; (ii) meant to be complete or exhaustive; or (iii) to be applicable to any specific individual’s medical condition. The information provided should not be used for diagnosing or treating a health problem or disease, and those seeking personal medical advice should consult with a licensed physician. Always seek the advice of your doctor or other qualified health provider regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on Bodybuilding.com’s website. No physician-patient relationship is created by this website or its use.
IF YOU HAVE CONCERNS ABOUT YOUR HEALTH, AN EXAMINATION BY A PROFESSIONAL IS THE ONLY RECOMMENDED COURSE OF ACTION.
Neither Bodybuilding.com nor its employees, nor any contributor to this website recommend or endorse any specific test(s), product(s), or procedures that may be mentioned on the website and to not assume any liability for the contents of any material or information on the Site. Furthermore, neither Bodybuilding.com nor its employees, nor any contributor to this website, makes any representations, express or implied, with respect to the information provided herein or to its use. The use of this Site, its Content, and any reliance on any information provided is solely at your own risk. The content on the Bodybuilding.com website comes from sources believed to be accurate, but may contain inaccuracies or typographical errors. Bodybuilding.com makes no representation about the results to be obtained from using the information obtained on the Site. The Bodybuilding.com website and its contributors each disclaim any and all liability for injury and/or damages incurred by or through any individual using techniques, procedures, or other information presented or discussed on this website.
ELECTRONIC AND TELEPHONIC COMMUNICATION
By using the Site you consent to receive communications from Bodybuilding.com electronically and/or telephonically for purposes of providing updates, regarding purchases, miscellaneous notifications, reminders and the like. Bodybuilding.com may also communicate with you by email or by posting notices on the Site. You agree that all notices, disclosures, agreements and other communications that Bodybuilding.com provides electronically satisfies any legal requirement that such communications be in writing.
LINKED THIRD PARTY SITES
Links to other websites operated by third parties or as on Site advertisements, including Bodybuilding.com vendors, do not constitute sponsorship, endorsement, or approval by Bodybuilding.com of the content, policies, or practices of such linked sites. Bodybuilding.com does not operate, control, or maintain linked sites and is not responsible for their availability, content, security, policies, or practices. Links to other sites are accessed at your own risk.
15. MICROSOFT CLARITY
Bodybuilding.com improves its products and advertising by using Microsoft Clarity to see how you use the Bodybuilding.com website. By using the Bodybuilding.com website, you agree that Bodybuilding.com and Microsoft can collect and use your data. See our Privacy Policy for more information. For more information about how Microsoft collects and uses your data, see their Privacy Statement at https://privacy.microsoft.com/en-US/privacystatement.
PRICES, ORDERS AND PAYMENTS
All purchases and orders are subject to the Conditions of Sale.
Manufacturer Suggested Retail Price (“MSRP”) is provided by the manufacturer and is the manufacturer's representation of value. Sales may or may not be made at this price. This price does not necessarily represent the prevailing retail price in every community, and may not represent the price at which Bodybuilding.com sells the product.
By purchasing or submitting orders, you agree to pay Bodybuilding.com any fees indicated for the product and/or service. In the rare case a payment is not captured at time of order fulfilment, Bodybuilding.com is entitled to retroactively receive funds on a future date. Bodybuilding.com may add shipping and handling fees and applicable sales/use or value added tax. Bodybuilding.com reserves the right without prior notice to discontinue or change specifications and prices on products and services offered through Bodybuilding.com.
Bodybuilding.com reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from Bodybuilding.com, for any reason. Bodybuilding.com reserves the right to limit the order quantity on any item and to refuse service to any customer without prior notification.
In the event that a product or service is listed at an incorrect price due to supplier pricing information or typographical error, Bodybuilding.com shall have the right to refuse or cancel orders placed for the product or service listed at the incorrect price, regardless of whether the order has been confirmed and your payment method charged. If you already have been charged for the purchase and your order is canceled, Bodybuilding.com shall promptly issue a credit to your method of payment in the amount of the incorrect price.
The risk of loss and title for all products purchased by you and shipped by Bodybuilding.com pass to you upon Bodybuilding.com's delivery to the carrier for shipment. The risk of loss and title for all products purchased by you and shipped directly by one of Bodybuilding.com's vendors pass from such vendor to you upon such vendor's delivery to the carrier for shipment.
TRANSPARENCY IN SUPPLY CHAIN DISCLOSURE
The state of California requires the following disclosure statement as of January 1, 2012, pursuant to the "Transparency in Supply Chain Act of 2010".
http://www.leginfo.ca.gov/pub/09-10/bill/sen/sb_0651-0700/sb_657_bill_20100930_chaptered.pdf
Most nutritional supplements sold by Bodybuilding.com are manufactured in the U.S., in accordance with applicable U.S. labor laws. Some ingredients are sourced from foreign countries but U.S. manufacturers are required (per Good Manufacturing Practices outlined at 21 C.F.R. 111.260) to test ingredients for purity prior to use in nutritional supplements.
Bodybuilding.com is committed to conducting business in compliance with applicable law. Bodybuilding.com exhibits and promotes the highest standards of honest and ethical conduct in our dealings. Bodybuilding.com employees are expected to conduct themselves with honesty and integrity, and we recognize the important role manufacturers, ingredient suppliers and business partners play in helping us fulfill our commitment to ethical and responsible retailing.
For purposes of this disclosure, Bodybuilding.com is a retailer not a manufacturer, but Bodybuilding.com is not aware of any unethical or illegal labor practices in connection with any ingredient sourced outside the U.S. We do not audit and assess each product manufacturer's sourcing practice. Bodybuilding.com is aware of the importance of ethical sourcing, and if Bodybuilding.com identifies a product manufacturer who does not meet Bodybuilding.com's expectations (including avoiding ingredients manufactured with trafficked labor), Bodybuilding.com will work with them to take corrective action or discontinue selling products manufactured by them.
MOBILE SERVICES
The Site may include certain services that are available to you via your mobile phone or other mobile device if you have subscribed to them, including the ability to use your mobile device to place orders, receive and reply to messages from Bodybuilding.com, and access certain other features. Mobile devices and/or mobile apps may be subject to additional fees and/or terms and conditions.
HOLD HARMLESS AND INDEMNITY
To the maximum extent permitted by applicable law, you agree to hold harmless and indemnify Bodybuilding.com, its parent company, and their respective subsidiaries, affiliates and affiliated companies, current and former directors, officers, stockholders, agents, licensors, co-branders or other partners, contractors, contributors, representatives and employees from and against any third-party claim arising from or in any way related to your use of the Site, including any liability or expense arising from all claims, losses, damages (actual and/or consequential), suits, judgments, litigation costs and attorneys' fees, of every kind and nature.
DISPUTE RESOLUTION
By using the Site, you agree that all disputes, claims, or causes of action arising from or related to your use of the Site will be resolved through binding arbitration in Boise, Idaho in accordance with the rules of the American Arbitration Association. ARBITRATION OF A DISPUTE, CLAIM OR CAUSE OF ACTION SHALL BE IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
These Terms of Use shall be construed in accordance with the laws of the state of Idaho, without giving effect to any choice or conflict of law provision. You agree to jurisdiction in Idaho and you will initiate any claim in connection with use of the Site or these Terms of Use in Ada County, Idaho.
Nothing in this Section shall prevent Bodybuilding.com from seeking injunctive or other equitable relief from the courts for matters related to data security, intellectual property, or unauthorized access to the Site.
GENERAL TERMS
1. Entire Agreement/Severability. These Terms of Use, together with the App Terms, Privacy Policy, and Conditions of Sale and any amendments and any additional agreements you may enter into with Bodybuilding.com, shall constitute the entire agreement between you and Bodybuilding.com. If any provision of these Terms of Use is deemed invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms of Use will remain in full force and effect.
2. No Waiver. No waiver of any term of these Terms of Use shall be deemed a further or continuing waiver of such term or any other term, and Bodybuilding.com's failure to assert any right or provision under these Terms of Use shall not constitute a waiver of such right or provision.
3. Defined Words. Any capitalized words used herein and not otherwise defined are defined in Bodybuilding.com's Conditions of Sale, App Terms, or Privacy Policy, or the applicable policy.[email protected]
Terms and Conditions
This Agreement, including the Advertising and Promotion Guidelines and the description of the Bodybuilding.com Affiliate Program provided through the Network(s) (defined below) on Bodybuilding.com's Information Page (collectively the 'Agreement') is a legally binding agreement between Bodybuilding.com, LLC ('Bodybuilding.com'), and each of its participating Affiliates. BY REGISTERING FOR AND PARTICIPATING IN THE BODYBUILDING.COM AFFILIATE PROGRAM (THE 'PROGRAM'), YOU ACKNOWLEDGE THAT YOU HAVE READ THE TERMS OF THIS AGREEMENT AND AGREE TO BE BOUND BY THIS AGREEMENT. By checking or clicking the 'Accept' or similar language box below, you agree that the effective date of this Agreement is the date on which you check such box below.
Once you are accepted into the Program, your participation in the Program is governed by this Agreement. Even after you are accepted into the Program, we may terminate this Agreement and your participation in the Program for any reason or no reason at any time. In addition, we may terminate this Agreement and your participation in the Program immediately if we determine that you or your Site (as defined below) violates any terms of this Agreement.
NEXUS TAX LAW DISCLAIMER: Unfortunately, individuals from the following states, which currently enforce nexus affiliate click-through laws, are ineligible to participate in our Affiliate Program: AR, AZ, CA, CT, GA, IL, IA, KS, LA, ME, MI, MN, MO, NC, NJ, NY, OH, RI, TN, VT, UT, and WA. Keeping our customer experience of the highest quality while keeping our prices as low as possible is our primary focus, so exposure to nexus is something we will adamantly avoid. Unfortunately, we cannot make any exceptions.
- Your Obligations.
- Eligibility. To be eligible to be a Bodybuilding.com Affiliate, you must be at least eighteen (18) years of age or the age of majority in your place of residence; operate a website, mobile application, social networking page, or subscription newsletters ('Site'); be a member of one of the third-party networks through which Bodybuilding.com manages its affiliate program (the 'Network(s)'); be approved by Bodybuilding.com; and your Site must not: (a) mislead others, contain false source-identifying information, contain or transmit any malicious or unsolicited software or engage in spamming or indiscriminate advertising; (b) contain or promote any content that is libelous, defamatory, obscene, abusive, pornographic, violent, indecent, threatening, harassing, deceptive, threatening, bigoted, hate-oriented, targeted at persons under the age of 18, violates or infringes other people's intellectual property, privacy, publicity, or other laws or legal rights of any third party, or offers any illegal good or service; (c) engage in the sale or promotion of pornography, tobacco, firearms, alcoholic beverages, gambling, or any illegal activity, or (d) have previously been terminated from the Program. Additionally, your Site must not promote or link to other websites that do any of the foregoing. You remain solely responsible for the content of your Site and its compliance with all applicable laws and regulations. By opting-in to this Agreement, you affirm that you are at least 18 years of age or the age of majority in your place of residence, and are fully able and competent to enter into, abide by, and comply with the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Agreement.
- Advertisements. You may only use the banner advertisements, button links, product information, Bodybuilding.com logos and text links to the Bodybuilding.com website (or any mirror or successor site) ('Bodybuilding.com Site') and/or other advertisements promoting Bodybuilding.com products and events ('Advertisements') that are provided to you by Bodybuilding.com through the Network(s). You may not modify the Advertisements without Bodybuilding.com's prior written consent. You may not include price information in your descriptions unless provided to you and approved by Bodybuilding.com. Each link connecting users of your Site to the Bodybuilding.com Site shall not alter the look, feel, or functionality of the Bodybuilding.com Site. Affiliates that create or generate their own creative materials in an effort to promote Bodybuilding.com through the Program must get Bodybuilding.com's written approval of all such materials prior to publishing.
- Placement of Advertisements. You must follow the attached Advertising and Promotion Guidelines and any subsequent instructions provided by Bodybuilding.com in placing Advertisements on your Site. Except as provided in this Agreement, you will have discretion to place Advertisements in areas of your Site at times and with the frequency as you deem appropriate.
- Prohibited Activities. You shall not undertake or engage in the following practices. Any violation of this Section shall be deemed a material breach of this Agreement
- Use of Bodybuilding.com Marks. Affiliates shall not: (1) make any representations, either express or implied, or create an appearance that a visitor to your Site is visiting the Bodybuilding.com Site (e.g., 'framing' the Bodybuilding.com Site); or (2) use any mark, name, or domain name of any type which is confusingly similar to 'Bodybuilding.com' or other Bodybuilding.com trademarks.
- Paid Search Marketing. Bidding on trademark keywords (e.g., Bodybuilding.com, Bodybuilders.com, TeenBodybuilding.com, and/or BodySpace) or any variations, adaptations or misspellings is prohibited. This includes any trademarked keyword in combination with any other words or symbols. Bidding on 'Bodybuilding Coupon(s)' or any match type is prohibited. Direct linking and forced redirects to Bodybuilding.com are prohibited when performing search engine marketing. Affiliates must direct traffic to their own landing page from within paid search. Affiliate shall not solicit or target users who access the Bodybuilding.com Site from your Site with any promotions or offerings of goods or services that compete with the goods or services that we offer; provided that the foregoing limitations will not prohibit you from soliciting or targeting a group of all, or substantially all, users who access your Site.
- Linking to Bodybuilding.com. Affiliates that use link shorteners must have their link shortening method approved by Bodybuilding.com before use. The following link shortening services are approved:
- Bitly
- Goo.gl
- T.co
- TinyURL
- Beyond link shortening, any type of link cloaking is prohibited. Affiliates that fail to provide accurate referring domains upon request from Bodybuilding.com will be subject to commission reversal and removal from the Bodybuilding.com affiliate network.
- Coupon/Deal Marketing. Posting of non-affiliate order level coupons by affiliates is prohibited without prior written consent from Bodybuilding.com. Coupons and deals found on the Networks or those being promoted directly on a Bodybuilding.com product page or brand guide are allowed. User generated content that contains unauthorized coupon codes is not allowed to appear on any page where an affiliate link to Bodybuilding.com is present. Affiliates found promoting any unauthorized coupon codes will be subject to a reversal of ALL commissions for the given period.
- Site Usage. Affiliates are prohibited from using Bodybuilding.com's property, including, but not limited to, BodySpace, Bodybuilding.com's Forum, Bodybuilding.com's Facebook wall, Bodybuilding.com Supplement Reviews and Bodybuilding.com's Article Comments feature, to direct traffic to websites, Facebook page names, Facebook advertising campaigns, and Twitter accounts which the affiliate owns or where the affiliate has placed affiliate links back to Bodybuilding.com. Affiliate shall not use or otherwise incorporate the word Bodybuilding.com or variations thereof in the domain name(s) of your website(s). Due to system constraints, affiliates shall not drive traffic to BodyBlogs.
- Banner Creative. Affiliates shall not alter any promotional materials provided by Bodybuilding.com or use other promotional materials or language without first receiving written authorization from Bodybuilding.com. Affiliates that generate their own creative materials in an effort to promote Bodybuilding.com must get Bodybuilding.com's written approval of all such materials prior to publishing.
- Ordering. Using an affiliate account for the purpose of placing orders for your personal use is prohibited.
- Spam and Electronic Messages. Affiliate shall not send commercial electronic mail messages as defined in the new Federal spam law, the CAN-SPAM Act of 2003, and similar county-specific acts (collectively, the 'Acts'), with respect to Bodybuilding.com's Affiliate Program. For clarification, this does not prohibit Publisher from sending transactional or relationship messages as defined in the Acts. In addition, Affiliate may not send any e-mail that refers to Bodybuilding.com, advertises any Bodybuilding.com product, or links to the Bodybuilding.com Site unless the content referring to Bodybuilding.com has been provided to you by Bodybuilding.com or been approved in accordance with section II.E. above. Except as expressly authorized by Bodybuilding.com, any and all electronic messages initiated or sent by Affiliate or on Affiliate's behalf must identify Affiliate as the sender and may not suggest, imply, mislead, or be likely to mislead a recipient into believing that a Bodybuilding.com site is the sender or sponsor of, or has induced Affiliate to send, such electronic messages. Affiliate shall not use a return address, subject heading, header information, or message contents that misleads or confuses or is likely to mislead or confuse a recipient that Bodybuilding.com is the sender.
- Privacy Policy. You will develop and maintain a privacy policy which shall accurately describe the information collection, storage, sharing, and use practices of your Site, including but not limited to, the type of information collected, how the information is collected and used, and with whom the information is shared. Your Site must have a prominent link to your privacy policy.
- Public Announcement. You may not mention Bodybuilding.com in a press release or other public statement (other than the Advertisements) unless you have received prior written approval from Bodybuilding.com.
- Bodybuilding.com's Responsibilities.
- Advertisements. We will use commercially reasonable efforts to present accurate information, but we cannot guarantee the accuracy of prices or availability of products contained in the Advertisements.
- Product Orders. We have the right to accept or reject for any reason any order for products at the Bodybuilding.com Site. Due to possible foreign shipping delays and customs regulations, any order made outside of the United States will automatically be extended to ensure proper payment, fulfillment, and delivery of the order.
- Credit Card Customers. Visitors (as defined below) who purchase products or register at the Bodybuilding.com Site will be deemed to be customers of Bodybuilding.com. Accordingly, all of Bodybuilding.com's rules, policies, and operating procedures concerning customer service, charges, and fees will apply to those customers. We may change Bodybuilding.com's policies and operating procedures at any time. We will be solely responsible for all aspects of processing and fulfillment of product orders, including payment processing, shipping, cancellations, and related customer service.
- Compensation.
- Commission Structures. Affiliate commission terms are under continuous review and are subject to change at the discretion of Bodybuilding.com. Bodybuilding.com reserves the right to remove an affiliate from the Bodybuilding.com affiliate network at any time for any reason.
- Certain Definitions. As used herein: A 'Visitor' means any person, other than you, your employees or agents or any minor, who accesses the Bodybuilding.com Site
A 'Visitor Transaction' means a visit made to the Bodybuilding.com Site by a Visitor who accesses the Bodybuilding.com Site directly by clicking on a button or link to the Bodybuilding.com Site that is contained in Bodybuilding.com's Advertisements displayed on your Site.
'Net Sales' means the total net retail dollar amount actually received by Bodybuilding.com from Visitor Transactions for goods that are ordered, paid for, delivered, accepted and not returned, excluding any discounts, returns, chargebacks, bad debts, taxes, shipping and handling charges, and insurance. - Payment Disputes. You must raise all compensation disputes within sixty (60) days of the date the applicable order is placed. If you dispute a compensation payment, or non-payment, in excess of sixty (60) days from the date on which the applicable order was placed, Bodybuilding.com has no obligation to make any such compensation payment on such order.
- Returns, Cancelations, Non-Shipment. Bodybuilding.com reserves the right to reverse compensation payments for orders that have been returned, canceled, or not shipped within sixty (60) days of the initial purchase date.
- Intellectual Property.
- Non-Exclusive Consent to Use Bodybuilding.com Logos and Trademarks. Solely for purposes of this Agreement, Bodybuilding.com hereby grants to Affiliate, and Affiliate hereby accepts, a non-exclusive, revocable, worldwide right to use Bodybuilding.com's name and logo in connection with the display of advertising content on Affiliate's Site. You agree that all intellectual property rights created in conjunction with the Program, including, without limitation, all copyrights, trademarks, and trade dress related to any promotional or advertising materials vest in and are owned exclusively by Bodybuilding.com in perpetuity and such ownership will survive the expiration or termination of this Agreement. Affiliate shall execute and deliver any documents and take any action required to confirm assignment to Bodybuilding.com of any intellectual property rights not otherwise vested in Bodybuilding.com, including any rights vested in third parties for promotional or advertising materials. Any content created under or in relation to this Agreement will be considered work made for hire. Affiliate shall not have the right to sublicense or assign the rights granted to Affiliate under this Agreement.
By posting or submitting content via the Network services, this Network website, or directly to Bodybuilding.com, you grant Bodybuilding.com and the Network, as well as each user of the Network website and/or Network services, including their respective affiliates and licensees, a non-exclusive, worldwide, perpetual, irrevocable, unrestricted, royalty-free, fully paid-up, transferable license, with the right to sublicense (through multiple tiers), to access, use, copy, publicly perform, digitally perform, publicly display, or otherwise exhibit and distribute (through multiple tiers) such contributed content, and to transmit, sell, modify, create derivative works from, and/or to incorporate such contributed content into other works in any form, medium or technology, whether now known or hereafter developed, in each case, for any purpose whatsoever, commercial or otherwise, without compensation to you or any third party. You agree to waive any moral rights that you may have to your contributed content.
The content that you submit is deemed non-confidential and neither Bodybuilding.com, the Network(s), nor any user of the Network website and/or Network services has any obligation to maintain the confidentiality of any content.
For a complete description of how Bodybuilding.com and the applicable Network will use and protect your personal information, see each company's respective Privacy Policies. If you object to your information being transferred or used in this way, please do not use our services and do not post, publish, or submit any content. You represent and warrant to Bodybuilding.com and the Network(s) that you have the full legal right, power, and authority to grant to Bodybuilding.com and the Network(s) the rights and license provided for herein, that you own or control the complete exhibition and other rights to the content you submitted for the purposes contemplated in this license. You represent and warrant to Bodybuilding.com and the Network(s) that you will not contribute any content that: (a) infringes, violates, or otherwise interferes with any intellectual property right of another party; (b) reveals any trade secret, unless you own the trade secret or have the owner's permission to reveal it; (c) infringes on the privacy or publicity rights of another; (d) is libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, offensive, or otherwise violates any law or right of any third party; or (e) contains a virus, trojan horse, worm, time bomb or other computer programming routine or engine that is intended to damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data, or information.
You are solely responsible for any content that you submit. You may be held legally liable for the content that you submit and may be held legally liable if your submissions include, for example, defamatory comments or material protected by copyright, trademark, patent, trade secret law, or other proprietary right without permission of the author or owner.
Bodybuilding.com and the Networks (and users of the Networks Services) are not obligated to use any Content submitted by you in any manner. - Non-Exclusive Limited License and Use of Your Logos and Trademarks. You grant Bodybuilding.com a non-exclusive, non-transferable, revocable right to use and display your logos, trade names, trademarks, service marks, and similar identifying material (collectively 'Affiliate Licensed Materials'), solely for the purposes contemplated under this Agreement, including allowing Bodybuilding.com to list your name and trademark as an Affiliate in the Program on the Bodybuilding.com Site.
- Non-Exclusive Consent to Use Bodybuilding.com Logos and Trademarks. Solely for purposes of this Agreement, Bodybuilding.com hereby grants to Affiliate, and Affiliate hereby accepts, a non-exclusive, revocable, worldwide right to use Bodybuilding.com's name and logo in connection with the display of advertising content on Affiliate's Site. You agree that all intellectual property rights created in conjunction with the Program, including, without limitation, all copyrights, trademarks, and trade dress related to any promotional or advertising materials vest in and are owned exclusively by Bodybuilding.com in perpetuity and such ownership will survive the expiration or termination of this Agreement. Affiliate shall execute and deliver any documents and take any action required to confirm assignment to Bodybuilding.com of any intellectual property rights not otherwise vested in Bodybuilding.com, including any rights vested in third parties for promotional or advertising materials. Any content created under or in relation to this Agreement will be considered work made for hire. Affiliate shall not have the right to sublicense or assign the rights granted to Affiliate under this Agreement.
- Term and Termination. The term of this Agreement will begin upon acceptance of your Program application (the 'Effective Date') and shall remain in effect, unless sooner terminated as provided herein, for an initial term of one (1) year from the Effective Date. After the initial term, this Agreement will automatically renew for successive one-year periods. BODYBUILDING.COM may terminate this Agreement at any time and for any reason with written notice to you, effective immediately. You may terminate this Agreement at any time. We may immediately terminate the Agreement if you violate the terms of this Agreement.
Within two (2) days of termination of this Agreement, you will stop displaying all Bodybuilding.com Advertisements or any other references to Bodybuilding.com. - Your Representations and Warranties. You hereby represent and warrant to us that: (i) you have duly and validly assented to this Agreement and it constitutes your legal, valid, and binding obligation, enforceable against you in accordance with its terms; (ii) your Site complies with your obligations described in Section I. above, including, but not limited to, your obligations regarding eligibility, advertising, privacy, and e-mail; (iii) the assent to the terms of this Agreement, delivery, and performance by you of this Agreement and the consummation by you of the transactions contemplated hereby will not, with or without the giving of notice, the lapse of time, or both, conflict with or violate (a) any provision of law, rule, or regulation to which you are subject, (b) any order, judgment, or decree applicable to you or binding upon your assets or properties, (c) any provision of your by-laws or certificate of incorporation if applicable, or (d) any agreement or other instrument applicable to you or binding upon your assets or properties; (iv) no consent, approval, or authorization of, or exemption by, or filing with, any governmental authority or any third party is required to be obtained or made by you in connection with the execution, delivery, and performance of this Agreement or the taking by you of any other action contemplated hereby; and (v) there is no pending or, to the best of your knowledge, material threatened claim, action, or proceeding against you, or any subsidiary or sub-Affiliate of yours, with respect to the execution, delivery or consummation of this Agreement, or with respect to your trademarks, and, to the best of your knowledge, there is no basis for any such claim, action, or proceeding.
You represent and warrant that you will not engage in and/or facilitate spamming, indiscriminate advertising, or unsolicited commercial email or otherwise fail to comply with any laws and/or regulations that govern email marketing and/or communications. You represent and warrant that you will not engage in pop-up or pop-under advertising using any means involving third party properties and/or services (software). Pop up/unders are acceptable on a first party basis only when triggered by your site content /site visit or by downloadable software applications for which you are the owner/operator. - Disclaimers.Bodybuilding.com makes no express or implied warranties or representations with respect to the Program, your potential to earn income from the Program, the Bodybuilding.com Site, the Bodybuilding.com Licensed Materials, or the products and services offered on the Bodybuilding.com Site, including, without limitation, warranties of fitness, merchantability, non-infringement, or any implied warranties arising out of course of performance, dealing, or trade usage.In addition, Bodybuilding.com makes no representation that the operation of the Bodybuilding.com Site will be uninterrupted or error free, and Bodybuilding.com will not be liable for the consequences of any interruptions or errors. Bodybuilding.com will not, and is not obligated to, make any representations, warranties, or other statements concerning you, your Site, any of your products or services, or your Site policies, except as provided in the Advertisements.
- Indemnification. You agree to indemnify, defend, and hold harmless Bodybuilding.com and Bodybuilding.com's parents, subsidiaries, affiliates, successors, and assigns from any and all claims, suits, demands, allegations, investigations, or other actions and damages, fines, costs, losses, fees, and settlements arising therefrom ('Claim(s)') including, without limitation, attorneys' fees, which result or arise from or relate to, directly or indirectly, this Agreement or the Program; the development, operation, maintenance, and contents of your website; or your negligence or breach of this Agreement. You shall promptly notify Bodybuilding.com in writing of any Claim related to this Agreement and cooperate with Bodybuilding.com at your sole expense. You shall promptly allow Bodybuilding.com to select/employ counsel and take control of the defense and investigation of such action and agree that such counsel has full authority to enter into a settlement. Any settlement on behalf of Bodybuilding.com requires Bodybuilding.com's prior written consent.
- General Provisions.
- Independent Parties. The relationships of the parties to this Agreement shall be solely that of independent contractors, and nothing contained in this Agreement shall be construed otherwise. Nothing contained herein shall imply any partnership, joint venture, or agency relationship among the parties, and no party shall have the power to obligate or bind another party in any manner whatsoever, except to the extent herein provided.
- Binding Effect. This Agreement shall inure to the benefit of and be binding upon the parties hereto and their respective successors and assigns. Nothing in this Agreement, expressed or implied, is intended to confer on any person other than the parties hereto or their respective successors and assigns, any rights, remedies, obligations, or liabilities under or by reason of this Agreement.
- Confidentiality. You shall maintain the confidentiality of, and not disclose to any third party, all information provided to you by Bodybuilding.com or the Network(s) relating to your role as a Bodybuilding.com Affiliate, including without limitation, business information, financial data, and marketing data, including the number of click-throughs from your Site to the Bodybuilding.com Site and the number of New Leads that your Site generates for Bodybuilding.com. You shall protect the confidentiality of this information with the same degree of care as you use for your own confidential and proprietary information of a similar nature, but not less than reasonable care. Bodybuilding.com does not plan to make available to you any personally identifiable information regarding Bodybuilding.com's customers, but in the event that such information is disclosed to you by Bodybuilding.com, you shall protect and keep such information confidential, and use it solely for the purpose of performing your obligations under the Agreement. You shall destroy such personally identifiable information or return it to Bodybuilding.com, at Bodybuilding.com's option, within ten (10) days after termination of the Agreement. You shall at all times keep proper books and records of account, maintain records and information sufficient to show your compliance with the terms of this Agreement, and retain such books and records for at least one (1) year following the termination date. Upon reasonable request from Bodybuilding.com, you agree to furnish to Bodybuilding.com copies of such books and records.
- Data Ownership. You hereby grant to Bodybuilding.com the right to use any information that you furnish to Bodybuilding.com, which may be through the Network(s). You expressly authorize the Network(s) to share with us any data you provide to them that is related to your participation in the Program. Bodybuilding.com shall solely own any data that we provide to you and makes no ownership claim to any data (with the exception of any Intellectual Property created under this Agreement) you provide to us directly or through the Network(s).
- Tax Status and Obligations. Bodybuilding.com is not obligated to and shall not provide you with tax and/or legal advice. Bodybuilding.com undertakes no duty to investigate or research your tax status and/or obligations, and such research and investigation is solely your responsibility. You are obligated to independently assess and comply with all relevant tax and legal requirements, and you are responsible for your own sales tax collection and reporting obligations.
- Modification. Bodybuilding.com may modify any of the terms and conditions contained in this Agreement at any time in its sole discretion. If we make material changes to this Agreement, we will notify you by posting the revised Agreement on our website or by notifying you at your designated e-mail address as specified in your application. Modifications may include, but are not limited to, changes in the rate of compensation, payment procedures, term, and Program rules. If any modification is unacceptable to you, your sole recourse is to terminate this Agreement.
- Notices and Approvals. You shall send any notice or request for approval to us by certified mail addressed to General Counsel, BODYBUILDING.COM, LLC, 5777 N. Meeker Ave., Boise, Idaho 83713.
- No Exclusivity. You understand that this Agreement is not exclusive and we may at any time (directly or indirectly) solicit customer referrals from third parties on terms that may differ from those contained in this Agreement or operate websites that are similar to or compete with your Site.
- Severability/Waiver. If any provision of this Agreement is held by any court of competent jurisdiction to be illegal, null or void, or against public policy, the remaining provisions of this Agreement shall remain in full force and effect. The parties shall in good faith attempt to modify any invalidated provision to carry out the stated intentions in this Agreement. The waiver of any breach of any provision under this Agreement by any party shall not be deemed to be a waiver of any preceding or subsequent breach, nor shall any waiver constitute a continuing waiver.
- Limitation of Liability. BODYBUILDING.COM SHALL NOT HAVE ANY LIABILITY HEREUNDER FOR ANY INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, ANY LOSS OF REVENUE, PROFITS, DATA, OR BUSINESS OPPORTUNITIES ARISING IN CONNECTION WITH THIS AGREEMENT OR THE PROGRAM, WHETHER OR NOT WE KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED. FURTHERMORE, BODYBUILDING.COM'S AGGREGATE LIABILITY TO YOU WITH RESPECT TO THIS AGREEMENT AND THE PROGRAM WILL NOT EXCEED THE TOTAL COMPENSATION PAID OR PAYABLE TO YOU DURING THE PRECEDING SIX (6) MONTH PERIOD.
- Conflicts. In the event of any direct conflict between the terms of this Agreement, the terms of the Affiliate Service Agreement between you and the Networks, and/or the terms of Affiliate's own terms and conditions, the terms of this Agreement shall prevail.
- Governing Law. Notwithstanding any different choice of law provision contained in the Network(s)' Affiliate Service Agreement, the laws of the United States and the State of Idaho will govern this Agreement, without reference to rules governing choice of laws. Any action relating to this Agreement must be brought in the Federal or State courts located in Boise, Ada County, Idaho and you irrevocably consent to the jurisdiction of such courts.
- Entire Agreement. This Agreement, including the Introduction, contains the entire understanding and agreement of the parties and there have been no promises, representations, agreements, warranties or undertakings by either of the parties, either oral or written, except as stated in this Agreement. This Agreement may only be altered, amended or modified by an instrument that is assented to by each party to this Agreement by verifiable means, including without limitation by written instrument signed by the parties or through a 'click through' acknowledgement of assent. No interlineations to this Agreement shall be binding unless initialed by both parties.
AFFILIATE PROGRAM ADVERTISING AND PROMOTIONAL GUIDELINES
The Advertisements furnished by Bodybuilding.com, LLC ('Bodybuilding.com'), to you, may only be used pursuant to the guidelines set forth in this document. Any other use is strictly prohibited. By participating in the Program, you agree to abide by the terms of these Advertising and Promotional Guidelines, including, but not limited to the following obligations.
- The Advertisements may not be used in any manner that might imply that any goods, services, websites, publications, or other materials that do not originate from Bodybuilding.com are sponsored, endorsed, licensed by, or affiliated with Bodybuilding.com. The Advertisements must not be incorporated or used in any manner as part of, or in close proximity to, another company's name, domain name, product or service name, logo, trade dress, design, slogan, or other trademarks. You must display your own logo(s), business name, product names, or other branding in a primary and more prominent position than Bodybuilding.com's Advertisements.
- The Advertisements may be displayed on your Site, and only as a hotlink to the Bodybuilding.com Site.
- The Advertisements may not: mislead others; use promotional means that contain objectionable content, including, but not limited to, content that is misleading, libelous, defamatory, obscene, violent, bigoted, hate-oriented, illegal, and/or promoting illegal goods, services, or activities; engage in and/or facilitate spamming, indiscriminate advertising, or unsolicited commercial email; and/or infringe on any third party's proprietary rights.
- 1. The Advertisements may not be imitated in any manner, or used in a manner that would disparage Bodybuilding.com or its products or services.
- You may use only approved Bodybuilding.com Advertisements or Advertisements provided to you by Bodybuilding.com, which may not be modified in any way without the prior written consent of Bodybuilding.com.
- Bodybuilding.com does not permit affiliates to do paid searches on its behalf; does not allow affiliates to include any Bodybuilding.com trademarks or service marks in paid search campaigns; and does not permit affiliates to purchase any Bodybuilding.com trademark or service mark as a keyword.
- There are certain brands offered through Bodybuilding.com that may not be promoted by affiliates. Such non-promotable brands will not be included in the Network data feed made available to the affiliates in the Bodybuilding.com Affiliate Program. Please reach out to your Bodybuilding.com contact with any specific brand questions.
BODYFIT BY BODYBUILDING.COM TERMS OF USE AND SUBSCRIBER AGREEMENT
These Terms of Use and Subscriber Agreement (“Terms”) governs your use of digital products and services from Bodybuilding.com and access to Bodybuilding.com’s BodyFit program (“BodyFit”) unless other terms and conditions expressly govern.
IF YOU CHOOSE TO ENROLL IN A BODYFIT MEMBERSHIP, THE MEMBERSHIP, INCLUDING MEMBERSHIP FEES, WILL AUTOMATICALLY RENEW. PLEASE READ THESE TERMS CAREFULLY BEFORE COMPLETING A PURCHASE OF A BODYFIT AUTO-RENEWING MEMBERSHIP SERVICE. IF YOU ENROLL IN BODYFIT, YOU MUST EXPRESSLY ACCEPT THESE TERMS, CONDITIONS, LIMITATIONS, AND REQUIREMENTS, INCLUDING THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DESCRIBED BELOW TO RESOLVE ANY DISPUTES WITH BODYBUILDING.COM RELATED TO BODYFIT OR YOUR PAID MEMBERSHIP.
The following terms and conditions ("Terms") apply to your participation in the BodyFit program. These Terms are between you and Vitalize, LLC d/b/a Bodybuilding.com and its affiliates (“Bodybuilding.com” or “us”) and govern our respective rights and obligations.
Please note that your use of the Bodybuilding.com website and mobile applications and membership in the BodyFit program are also governed by other terms and conditions, including your Consent Agreement with Bodybuilding.com for stored payment credentials (which can be found in the “My Account” section of our website), Bodybuilding.com’s Terms of Use and Privacy Policy, as well as any other applicable terms, conditions, limitations, promotional offers, and requirements on the Bodybuilding.com website or mobile applications, all of which (as changed over time) are incorporated into these Terms and constitute the entire agreement between you and Bodybuilding.com related to your BodyFit program membership.
1.0 CHANGES TO THE TERMS
We may, in our sole discretion, change these Terms or any aspect of the BodyFit program at any time and for any reason, including any provision that is found invalid, void, or unenforceable. When we make material changes to these Terms, we’ll provide you with notice as appropriate under the circumstances, for example, by displaying a prominent notice within the service or by sending you an e-mail. Changes to Paid Membership price changes will be communicated to you via email in accordance with the section titled “Price Changes.” Please make sure you read any notice carefully. YOUR CONTINUED MEMBERSHIP AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR MEMBERSHIP. IF YOU RECEIVED A TRIAL OR PAID MEMBERSHIP THROUGH A THIRD PARTY, SUCH AS THE APP STORE OR GOOGLE PLAY STORE, YOU MUST CANCEL YOUR MEMBERSHIP THROUGH SUCH THIRD PARTY.
2.0 MEMBERSHIP OPTIONS
You can always find a description of our membership options on our website, and we will explain what membership options are available to you when you create a Bodybuilding.com and/or BodyFit account.
Certain BodyFit memberships are provided free-of-charge, which are referred to in these Terms as the “Free Membership.” Other BodyFit memberships require payment before you can access them, and are referred to in these Terms as the “Paid Memberships.” We may also offer special promotional plans, memberships, or services, including offering third-party products and services in conjunction with or through the BodyFit program. We are not responsible for the products and services provided by third parties (i.e., any party that is not Bodybuilding.com). We reserve the right to modify, terminate, or otherwise amend our offered membership plans and promotional offerings at any time in accordance with these Terms.
2.1 Paid Membership Options.
Bodybuilding.com offers the following Paid Membership options and corresponding Paid Membership benefits:
BodyFit Monthly | BodyFit Annual | |
Paid Membership Fee | $9.99 USD billed monthly | $120.00 USD billed annually |
Access to 2,500+ premium workout articles | ✔ | ✔ |
Access to Bodybuilding.com’s exercise database containing 3,500+ instructional videos | ✔ | ✔ |
Access to 60+ premium workout plans | ✔ | ✔ |
Access to Bodybuilding.com’s world-class workout tracking app | ✔ | ✔ |
Discount in store see section 2.3 for details | 10% | 10% |
Free domestic shipping in contiguous United States see section 2.3 for details | ✔ | ✔ |
Free 7-day trial period | ✔ | ✔ |
The Paid Membership fees above exclude any offers, promotions, taxes/fees, or “grandfathered” subscriptions (i.e., subscriptions which existed prior to certain price increases).
We may offer a number of different membership plans, including special promotional plans or membership models. Some membership plans may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you. You can find specific details regarding your BodyFit Membership by visiting “My Account” on our website at www.bodybuilding.com.
The monthly, annual, and any promotional membership fees will be referred to in these terms, collectively, as the “membership fee(s).” Bodybuilding.com reserves the right to charge and process any membership fees in US dollars. Bodybuilding.com may offer different membership terms to different clients, and the fees for membership may vary. Additionally, prices may vary based on exchange rates and your financial institution. Bodybuilding.com does not charge currency exchange fees, however, your financial institution may. Please consult with your financial institution for more information. The BodyFit membership fee is non-refundable except as expressly set forth below. Taxes may apply to the membership fee. At the time of your membership renewal, we may increase the membership fee in our sole discretion but with prior notice to you. If you do not want to accept the increased membership fee, you may cancel the renewal of your BodyFit Membership.
The BodyFit Memberships are sold to you by Vitalize, LLC d/b/a Bodybuilding.com, a Delaware limited liability company, with its physical address at 9169 W. State Street, #510, Boise, Idaho 83714, USA.
2.2 In-App Purchase of Memberships.
If you purchase your Paid Membership through a Bodybuilding.com mobile application in either the Google Play Store or Apple App Store, in addition to these Terms, your Paid Membership will be governed by the applicable store’s subscription terms. All in-app Paid Memberships will automatically renew until you choose to cancel them. In-app Paid Memberships cannot be managed via your Bodybuilding.com BodyFit account. All in-app Paid Memberships can be managed via your Google and/or Apple account settings.
2.3 BodyFit Store Discount & Free Shipping Benefits.
All BodyFit members will be rewarded with ten-percent (10%) off all orders, before taxes and shipping fees, in Bodybuilding.com’s online store. Additionally, all BodyFit members receive free domestic economy shipping on all orders, excluding shipments to Alaska, Hawaii, Puerto Rico, P.O. Boxes, and/or APO/FPO addresses, and any drop ship products. For BodyFit monthly membership plan enrollees who elect to upgrade to the annual membership plan, membership benefits will be modified at the subsequent renewal date.
These benefits may be stacked with applicable discount/coupon codes. We may, in our sole discretion, change and/or eliminate these membership benefits for any reason, including to prevent abuse or in connection with large bulk orders. For combinations with other offers, restrictions may apply. If you choose to cancel your participation in BodyFit, your membership benefits will immediately end after expiration of the applicable Paid Membership period.
3.0 FREE TRIALS
Bodybuilding.com offers a free seven-day trial (“Free Trial”) to the BodyFit program, which entitles you to access Bodybuilding.com’s BodyFit service for a period of seven (7) days from the moment that you activate such trial period by submitting your payment details (“Free Trial Period”). By submitting your payment details, you (a) consent to Bodybuilding.com using your payment details in accordance with our Privacy Policy and credit card consent agreement and (b) acknowledge and agree to these Terms. AFTER THE FREE TRIAL PERIOD EXPIRES, YOUR ACCOUNT WILL AUTOMATICALLY ROLL OVER TO EITHER: (1) A MONTHLY PAID MEMBERSHIP WITH BODYFIT, OR (2) AN ANNUAL PAID MEMBERSHIP WITH BODYFIT, depending on which Paid Membership model you choose at the point of signing up for a Free Trial. To view the applicable membership price and end date of your Free Trial Period, visit the “My Account” section on our website at www.bodybuilding.com.
YOU MUST CANCEL YOUR FREE TRIAL MEMBERSHIP PRIOR TO THE EXPIRATION OF THE FREE TRIAL PERIOD TO AVOID BEING CHARGED AUTOMATICALLY FOR A FULL PAID MEMBERSHIP WHICH WILL THEN BE SUBJECT TO AUTO-RENEWAL. You will receive an email from Bodybuilding.com (sent to the email address we have on file) prior to the end of the Free Trial with either the annual, or monthly membership fees due; the frequency of future payments; the truncated payment method to be charged; and applicable cancellation and refund policies.
Customers are only entitled to one (1) Free Trial per BodyFit program subscription in any twelve (12) month period. Bodybuilding.com reserves the right, in its sole discretion, to withdraw or to modify this Free Trial offer at any time without prior notice and with no liability.
4.0 BILLING AND CANCELLATION
4.1. Billing Cycle. The membership fee for the BodyFit Paid Membership you enroll in and any other charges you may incur in connection with your use of the BodyFit program, such as taxes and possible transaction fees, will be charged to your Payment Method (defined below) on the specific billing date indicated on your “My Account” page. The length of your billing cycle will depend on the type of subscription that you choose when you sign up for the program. Bodybuilding.com offers the following payment cadences for its Paid Memberships (options vary by membership type):
Membership Term | Payment Cadence |
---|---|
Monthly | Membership fee is auto-renewed and billed every thirty (30) days at the then-applicable monthly membership fee. |
Annual | Membership fee is auto-renewed and billed every 365 days at the then-applicable annual membership fee. |
Membership fees are fully earned upon payment. In some cases, your payment date may change, for example if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month. Visit your “My Account” page to see your next payment date and membership fee.
4.2. Payment Methods. To utilize the BodyFit platform and services, you must provide one or more Payment Methods. "Payment Method" means a current, valid, accepted method of payment (such as a credit or debit card), as may be updated from time to time and which may include payment through your account with a third party. You can update your Payment Methods by going to your "My Account" page. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorize us to continue to charge the applicable Payment Method(s). You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your Paid Membership, we may suspend your access to the BodyFit platform and services until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Check with your Payment Method service provider for details.
4.3. Updating Payment Methods. You can update your Payment Method(s) by going to the “My Account” page. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorize us to continue to charge the applicable Payment Method(s).
4.4. Cancellation. If you wish to cancel your participation in the BodyFit Paid Membership program, you may cancel at any time before your Paid Membership renewal date by visiting your “My Account” page and following the instructions for cancellation, by calling 1-866-236-8417, or by sending an email to [email protected]. If your membership was purchased through a Bodybuilding.com mobile application in either the Apple App Store or the Google Play Store, please refer to the applicable store’s terms for Paid Membership management and cancellation or adjust your membership preferences in your Google and/or Apple account settings you used to initially purchase the Paid Membership. If you cancel, you will not be charged on your renewal date but your membership will continue until your renewal date. YOU MUST AFFIRMATIVELY CANCEL YOUR PAID MEMBERSHIP BY THE RENEWAL DATE OR YOUR MEMBERSHIP WILL AUTOMATICALLY RENEW AND THE APPLICABLE PAYMENT METHOD YOU PROVIDED TO US AT THE TIME OF YOUR INITIAL PURCHASE AND ENROLLMENT IN OUR PROGRAM WILL BE CHARGED.
4.5. Price Changes. When you purchase a Paid Membership, you will initially be charged at the rate applicable at the time of your agreement to subscribe. If the price of the Paid Membership increases later, Bodybuilding.com will notify you via the email address with which you enrolled in the BodyFit program. The increase will apply to the next payment due from you after the notice, provided that you have been given at least thirty (30) days’ prior notice before the charge is made. If you are given less than thirty (30) days’ prior notice, the price increase will not apply until the first payment date following expiration of the thirty (30) day period after your receipt of the price increase notification.
4.6. Non-Refundable Fee. The membership fees are pre-paid in full on a monthly, or annual basis and are non-refundable once paid. There is no pro-rata refund if the membership is cancelled prior to the end of the term except if offered in our sole discretion. If you are located in the UK/EU, by purchasing a BodyFit Paid Membership, you expressly waive your right to cancel your membership within the fourteen (14) day right-to-cancel under the Consumer Rights Directive and similar country-specific regulations, such as the UK Consumer Rights Act.
5.0 TERMINATION BY BODYBUILDING.COM
We may terminate or suspend your BodyFit membership in our sole discretion for any reason without notice. We will not give a refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of the BodyFit program, or is harmful to our interests or to another user. Our failure to insist upon or enforce strict compliance with these Terms will not constitute a waiver of any of our rights.
6.0 CONSENT TO RECEIVE COMMUNICATIONS
By submitting an application for membership to the BodyFit program, you agree (or, if you are a minor, your parent or legal guardian must agree) to receive advertising, marketing materials, and other communications from Bodybuilding.com at the e-mail address with which you created your BodyFit account. By signing up to join the BodyFit program, you will automatically be subscribed to receive BodyFit program emails. You may unsubscribe from receiving marketing emails at any time by clicking the “unsubscribe” link contained in the email footer or by contacting our Customer Service department by e-mailing [email protected] or by calling 1-866-236-8417.
7.0 DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THE BODYFIT PROGRAM AND ALL CONTENT AND SOFTWARE ASSOCIATED WITH IT, OR ANY OTHER FEATURES OR FUNCTIONALITIES ASSOCIATED WITH THE BODYFIT PROGRAM, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. BODYBUILDING.COM DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE BODYFIT PROGRAM OR SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN BODYBUILDING.COM’S TERMS OF USE AND CONDITIONS OF SALE, YOU AGREE THAT NEITHER WE NOR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARENT COMPANY, SUBSIDIARIES, JOINT VENTURERS, THIRD-PARTY SERVICE PROVIDERS, OR OTHER REPRESENTATIVES SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO THE BODYFIT PROGRAM OR YOUR PAID MEMBERSHIP. OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, WILL NOT EXCEED THE AMOUNT OF THE LAST MEMBERSHIP FEE YOU PAID. THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR PAID OR FREE MEMBERSHIP. CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
8.0 DISPUTE RESOLUTION
If a dispute should arise between you and Bodybuilding.com, we want to provide you with a resolution that is efficient and cost effective by using our customer service team. Almost all disputes can be resolved to the customer’s satisfaction by using our customer service, reachable by calling 1-866-236-8417 or by sending an email to [email protected].
If your dispute cannot be resolved using our customer service team, these Terms describe how we will proceed with the resolution of the dispute.
THE FOLLOWING PROVISIONS RELATE TO DISPUTES, CLAIMS, AND CLASS ACTIONS. IT IS IMPORTANT THAT YOU READ THESE PROVISIONS CAREFULLY BEFORE ACCEPTING THESE TERMS AND CONDITIONS.
8.1 Binding Arbitration
ANY CLAIM OR DISPUTE RELATING IN ANY WAY TO YOUR USE OF THE BODYBUILDING.COM BODYFIT PROGRAM OR THESE TERMS SHALL BE SUBMITTED TO CONFIDENTIAL BINDING ARBITRATION. ARBITRATION REMOVES YOUR RIGHT TO LITIGATE A CLAIM IN COURT OR TO HAVE A JURY TRIAL ON THAT CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IN COURT MAY NOT BE AVAILABLE IN ARBITRATION. IT IS IMPORTANT THAT YOU READ THIS PROVISION CAREFULLY BEFORE ACCEPTING THESE TERMS. The arbitration will be administered by the Judicial Arbitration and Mediation Services, Inc. (“JAMS”) under its then-current arbitration rules. If any JAMS rule conflicts with these Terms, these Terms shall control. You can obtain procedures, rules, and fee information from the JAMS at www.jamsadr.com. Any participatory arbitration hearing that you attend shall take place in Miami Beach, Florida and Delaware law will apply during the arbitration. The judgment upon the award rendered by the arbitrator shall be final and binding and may be entered in any court of competent jurisdiction. Unless inconsistent with applicable law, each party shall bear the expense of their respective attorneys’, experts’ and witness fees, regardless of which party prevails in the arbitration.
8.2 No Class Actions
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CONSOLIDATED OR CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION, OR OTHER PROCEEDING. YOU UNDERSTAND THAT BY AGREEING TO THIS CLASS ACTION WAIVER, YOU MAY ONLY BRING CLAIMS AGAINST BODYBUILDING.COM IN AN INDIVIDUAL CAPACITY IN ACCORDANCE WITH THIS SECTION 8.0 AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.
Terms Last Updated: December 22, 2020
EU Conditions Of Use
Last modified on December 2023.
Bodybuilding.com (UK) Ltd. and/or its parent companies, affiliates and subsidiaries ('BBcom UK') provide website features and other products and services to you when you visit or shop at Bodybuilding.com (the 'website'), use Bodybuilding.com products or services, use Bodybuilding.com applications for mobile, or use software provided by Bodybuilding.com in connection with any of the foregoing (collectively 'BBcom UK Services'). BBcom UK provides the BBcom UK Services and sells our products to you subject to the conditions set out on this page.
Conditions Of Use: EU (European Union)
Please read these conditions carefully before using BBcom UK Services. By using BBcom UK Services, you signify your agreement to be bound by these conditions. We offer a wide range of BBcom UK Services, and sometimes additional terms may apply. When you use a BBcom UK Service (for example Gift Cards or BBcom UK applications for mobile), you will also be subject to the terms, guidelines and conditions applicable to that BBcom UK Service ('Service Terms'). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.
A. Privacy
Please review our Privacy Notice and Cookies And Internet Advertising policy, which also govern your use of BBcom UK Services, to understand our practices.
B. Electronic Communications
When you use any BBcom UK Service or send emails to us, you are communicating with us electronically. We will communicate with you by e-mail or by posting notices on the website or through the other BBcom UK Services. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.
C. Copyright, Authors' Rights and Database Rights
All content included in or made available through any BBcom UK Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of BBcom UK is used under license or belongs to content suppliers and is protected by international copyright, authors' rights and database right laws. The compilation of all content included in or made available through any BBcom UK Service is the exclusive property of BBcom UK, its licensors or content suppliers and is protected by international copyright and database right laws.
You may not extract and/or re-utilise parts of the content of any BBcom UK Service without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the content of any BBcom UK Service, without our express written consent. You may not create and/or publish your own database that features substantial parts of a BBcom UK Service (e.g. our prices, product listings, videos and articles) without our express written consent.
D. Trademarks
In addition graphics, logos, page headers, button icons, scripts, and service names included in or made available through any BBcom UK Service are trademarks or trade dress of BBcom UK and/or Vitalize, LLC dba Bodybuilding.com. Bodybuilding.com's trademarks and trade dress may not be used in connection with any product or service that is not BBcom UK's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits BBcom UK. All other trademarks not owned by BBcom UK that appear in any BBcom UK Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by BBcom UK.
E. Licence and Access
Subject to your compliance with these Conditions of Use and applicable Service Terms and your payment of any applicable fees, BBcom UK or its content providers grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of the BBcom UK Services. This license does not include any resale or commercial use of any BBcom UK Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any BBcom UK Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by BBcom UK or its licensors, suppliers, publishers, rights holders, or other content providers. No BBcom UK Service, nor any part of any BBcom UK Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) without our express written consent. You may not use any meta tags or any other 'hidden text' utilizing BBcom UK's names or trademarks without our express written consent.
You may not misuse the BBcom UK Services. You may use the BBcom UK Services only as permitted by law. The licenses granted by BBcom UK terminate if you do not comply with these Conditions of Use or any Service Terms.
F. Your BodySpace Account
If you use any BBcom UK Service you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately and change your password if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us are correct and complete, and for informing us of any changes to the information you have provided. You can access and update much of the information you have provided us with, including your account settings, in the BodySpace area of the website.
You must not use any BBcom UK Service: (i) in any way that causes, or is likely to cause, any BBcom UK Service, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offense or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.
We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use or any other applicable terms and conditions, guidelines or policies.
G. Reviews, Comments, Communications, and Other Content
Visitors may post reviews, comments and other content; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political/religious campaigning, commercial solicitation, chain letters, mass mailings or any form of 'spam'. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right (but not, in the absence of valid information, the obligation) to remove or edit such content. If you believe that any content on or advertised for sale on any BBcom UK Service contains a defamatory statement, or that your intellectual property rights are being infringed by an item or information on any BBcom UK Service, please notify us by completing and submitting the appropriate information and we will respond.
If you post content or submit material, and unless we indicate otherwise, you grant: (a) BBcom UK a non-exclusive, royalty-free and fully sublicensable and transferable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and (b) BBcom UK, its sublicensees and transferees the right to use the name that you submit in connection with such content, if they choose. No moral rights are assigned under this provision.
You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. To the extent permitted by law, you agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to BBcom UK including the execution of deeds and documents, at our request.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is posted: (i) the content and material is accurate; and (ii) use of the content and material you supply does not breach any applicable policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify BBcom UK for all claims brought by a third party against BBcom UK arising out of or in connection with the content and material you supply except to the extent that any liability arises from our failure to properly remove the content when it is notified of the illegal nature of the content arising out of or on the grounds of, or originating from the content that you have provided.
H. Intellectual Property Claims
BBcom UK respects the intellectual property rights of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please email [email protected].
I. Software Terms
In addition to these Conditions of Use, additional terms may apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with BBcom UK Services (the 'BBcom UK Software').
J. Other Businesses
We may provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites. BBcom UK does not assume any responsibility or liability for the actions, product, and content of all of these or any other third parties. When a third party is involved in your transactions, you should carefully review their privacy statements and other conditions of use.
K. Our Liability
We will do our utmost to ensure that availability of the BBcom UK Services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to BBcom UK Services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new services. We will attempt to limit the frequency and duration of any such suspension or restriction.
BBcom UK will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the BBcom UK Services.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have goods sent or services provided within a reasonable time or to receive a refund if goods or services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.
The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.
Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or willful misconduct.
L. Applicable Law
These conditions are governed by and construed in accordance with the laws of the UK, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. We both agree to submit to the non-exclusive jurisdiction of the courts of the district of London, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Use in the UK or in the EU country in which you live.
M. Alterations to Service or Amendments to the Conditions of Use
We reserve the right to make changes to any BBcom UK Services, policies, terms and conditions including these Conditions of Use, and Service Terms at any time. You will be subject to the terms and conditions, policies and Conditions of Use in force at the time that you use the BBcom UK Services. If any of these Conditions of Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
N. Waiver
If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.
O. Children
We do not sell products for purchase by children. If you are under 18 you may use the BBcom UK Services only with the involvement of a parent or guardian.
P. Our Contact Details
Bodybuilding.com (UK) Ltd. operates the website under the name Bodybuilding.com. This website is owned and operated by Vitalize, LLC dba Bodybuilding.com.
For BBcom UK:
Bodybuilding.com (UK) Ltd., 5 Aldermanbury Square Aldermanbury Square, 13th Floor, London, England, EC2V 7HR
Registered in London
Registration No: 09229758
For Vitalize, LLC dba Bodybuilding.com: 9169 W. State Street, #510, Boise, Idaho 83714, U.S.A.
Registered in Delaware, U.S.A.
Business Registration Number: 4171983
Q. Notice and Procedure for Making Claims of Right Infringements
If you believe that your rights are being infringed, you may email [email protected]. We respond expeditiously to rights owners and their agents who submit information or communicate concerns about any alleged infringement.
Upon receipt of a communication, we may take certain actions, including removing information or an item, all of which are taken without any admission as to liability and without prejudice to any rights, remedies or defenses, all of which are expressly reserved. Furthermore, in submitting the information, you grant to BBcom UK the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media. This includes forwarding the information to the parties involved in the provision of the allegedly infringing content. You agree to indemnify BBcom UK for all claims brought by a third party against BBcom UK arising out of or in connection with the submission of the information.
Important Warning: giving false, misleading or inaccurate information to BBcom UK may result in civil and/or criminal liability. You should contact a legal advisor should you have any questions.
R. Notice and Procedure for Notifying BBcom UK of Defamatory Content
Because thousands of products are listed and many thousands of comments are hosted on Bodybuilding.com, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, we operate on a 'notice and action' basis. If you believe that any content on or advertised for sale on, the website contains a defamatory statement, please notify us immediately by emailing [email protected].
Important Warning: giving false, misleading or inaccurate information to BBcom UK may result in civil and/or criminal liability.
Additional BBcom UK Software Terms
1. Use of the BBcom UK Software. You may use BBcom UK Software solely for purposes of enabling you to use and enjoy the BBcom UK Services as provided by BBcom UK, and as permitted by the Conditions of Use, these Software Terms and any Service Terms. You may not incorporate any portion of the BBcom UK Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the BBcom UK Software or otherwise assign any rights to the BBcom UK Software in whole or in part. You may not use the BBcom UK Software for any illegal purpose. We may cease providing any BBcom UK Software and we may terminate your right to use any BBcom UK Software at any time. Your rights to use the BBcom UK Software will automatically terminate without notice from us if you fail to comply with any of these Software Terms, the Conditions of Use or any other Service Terms. Additional third party terms contained within or distributed with certain BBcom UK Software that are specifically identified in related documentation may apply to that BBcom UK Software (or software incorporated with the BBcom UK Software) and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any BBcom UK Service is the property of BBcom UK or its software suppliers and protected by U.S., UK, and international copyright laws.
2. Use of Third Party Services. When you use the BBcom UK Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.
3. No Reverse Engineering. Unless explicitly permitted under applicable mandatory law, you may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the BBcom UK Software, whether in whole or in part, or create any derivative works from or of the BBcom UK Software.
Conditions of Sale
These Conditions of Sale govern the sale of products by Bodybuilding.com (UK) Ltd. to you. Bodybuilding.com is a trading name of Bodybuilding.com (UK) Ltd. We offer a wide range of products and services, and sometimes additional terms may apply. When you use a BBcom UK website feature (for example BodySpace, Gift Cards or BBcom UK applications for mobile devices), you will also be subject to the terms, guidelines and conditions applicable to that BBcom UK product or feature ('Service Terms'). If these Conditions of Sale are inconsistent with the Service Terms, those Service Terms will control.
Please read these conditions carefully before placing an order with Bodybuilding.com (UK) Ltd. By placing an order with Bodybuilding.com (UK) Ltd., you signify your agreement to be bound by these conditions.
A. Our Contract
Your order is an offer to BBcom UK to buy the product(s) in your order. When you place an order to purchase a product from BBcom UK, we will send you an e-mail confirming receipt of your order and containing the details of your order (the 'Order Confirmation E-mail'). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we've dispatched the product to you (the 'Dispatch Confirmation E-mail'). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation E-mail. Your contract is with Bodybuilding.com (UK) Ltd. Without affecting your right of withdrawal set out in section 2 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product.
B. Returns
Please review the Returns section in the Help section of the Store page which applies to products sold by BBcom UK.
BBcom UK does not take title to returned items until the items arrive at the returns address destination. At our discretion, a refund may be issued without requiring a return. In this situation, BBcom UK does not take title to the refunded item.
C. Pricing and Availability
All prices are inclusive of legally applicable VAT.
We list availability information for products sold by us on the website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable, delayed or on back order if we cannot ship an item for some reason or you cancel the order, and you will not be charged for those products.
Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.
Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.
D. Product Information
Unless expressly indicated otherwise, BBcom UK is not the manufacturer of the products sold on this website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. Ingredients may also change. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.
BBcom UK accepts no liability for inaccuracies or misstatements about products by manufacturers or other third parties.
E. Our Liability
BBcom UK and its affiliates will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.
The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.
Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or willful misconduct.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.
F. Applicable Law
These conditions are governed by and construed in accordance with the laws of the UK, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. We both agree to submit to the non-exclusive jurisdiction of the courts of London, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Sale in the UK or in the EU country in which you live.
G. Transfer of Collected Data to Third Countries
Data collected will be transferred to Bodybuilding.com in the United States for storage and processing. Bodybuilding.com takes the protection of this data seriously and has implemented many safety features to prevent unauthorised access to and dissemination of your data.
H. Amendments to the Conditions of Sale
We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
I. Waiver
If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.
J. Children
We do not sell products for purchase by children. If you are under 18, you may only use Bodybuilding.com with the involvement of a parent or guardian.
K. Our Contact Details
Our contact details:
Bodybuilding.com (UK) Ltd., 5 Aldermanbury Square Aldermanbury Square, 13th Floor, London, England, EC2V 7HR
Registered in London
Registration No: 09229758
Privacy Notice
Bodybuilding.com (UK) Ltd. knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes BBcom UK's privacy policy. By visiting Bodybuilding.com, you are accepting and consenting to the practices described in this Privacy Notice.
Controllers of Personal Information
Any personal information provided to or gathered by Bodybuilding.com is controlled by BBcom UK through Vitalize, LLC dba Bodybuilding.com (the data controllers). BBcom UK is at Bodybuilding.com (UK) Ltd., at 5 Aldermanbury Square Aldermanbury Square, 13th Floor, London, England, EC2V 7HR, United Kingdom; and Vitalize, LLC dba Bodybuilding.com is at 9169 W. State Street, #510, Boise, Idaho 83714, U.S.A.
What Personal Information About Customers Does Bodybuilding.com Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at Bodybuilding.com. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather:
- Information You Give Us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
- Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use 'cookies' and we obtain certain types of information when your Web browser accesses Bodybuilding.com or advertisements and other content served by or on behalf of Bodybuilding.com on other Web sites.
- Mobile: When you download or use apps created by BBcom UK or its subsidiaries and, where applicable, have requested or consented to location services, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as search results, and other personalised content. Most mobile devices allow you to turn off location services.
What About Cookies?
To enable our systems to recognize your device and to provide features to you, we use cookies. For more information about cookies and how we use them, please read our Cookies And Internet Advertising policy.
Does Bodybuilding.com Share the Information It Receives?
Information about our customers is an important part of our business and we are not in the business of selling it to others. Bodybuilding.com shares customer information only as described below and with Vitalize, LLC dba Bodybuilding.com and the subsidiaries which Vitalize, LLC dba Bodybuilding.com controls and that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
- Affiliated Businesses We Do Not Control: We work closely with affiliated businesses. You can tell when a third party is involved in your transactions and we may share customer information related to those transactions with that third party.
- Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.
- Promotional Offers: Sometimes we may send offers to selected groups of Bodybuilding.com customers on behalf of other businesses. When we do this, we do not give that business your name and address.
- Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Bodybuilding.com, LLC or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
- Protection of Bodybuilding.com and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of Bodybuilding.com, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.
- With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information. Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.
How Secure is Information About Me?
- We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
- We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
- We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
- It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
What About Third-Party Advertisers and Links to Other Web sites?
Our site may include third-party advertising and links to other Web sites. For more information about third-party advertising at Bodybuilding.com, including personalised or interest-based ads, please read our Cookies And Internet Advertising policy.
What Information Can I Access?
Bodybuilding.com gives you access to a broad range of information about your account and your interactions with Bodybuilding.com for the limited purpose of viewing and, in certain cases, updating that information. This list will change as our website evolves.
What Choices Do I Have?
- As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Bodybuilding.com features as BodySpace, Customer Reviews and Forums.
- You can add or update certain information on pages within the website.
- If you do not want to receive e-mail or other mail from us, please be sure to opt out of these features. Even if you opt out of receiving notices regarding our Conditions of Use and Sale and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of Bodybuilding.com and orders placed with Bodybuilding.com, and it is your responsibility to review them for changes.
- We may use personal information that we gather from you to allow third parties to personalize advertisements we display to you, when you allow us to do so.
- The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of Bodybuilding.com's essential features, we recommend that you leave them turned on.
Are Children Allowed to Use Bodybuilding.com?
Bodybuilding.com does not sell products for purchase by children. If you are under 18, you may use Bodybuilding.com only with the involvement of a parent or guardian.
Conditions of Use, Notices, and Revisions
If you have any concern about privacy at Bodybuilding.com, please e-mail us at [email protected] with a thorough description and we will try to resolve the issue for you.
Our business changes constantly and our Privacy Notice and the Conditions of Use and Sale will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Examples of Information Collected
Information You Give Us:
You provide most such information when you search, buy, post, participate in a contest or questionnaire or communicate with customer service. For example, you provide information when you: search for a product; place an order through Bodybuilding.com or one of our third-party sellers; provide information in BodySpace (and you might have more than one if you have used more than one e-mail address when shopping with us) or your BodySpace; communicate with us by phone, e-mail or otherwise; complete a questionnaire or a contest entry form; use our services; participate in Forums or other community features; and provide and rate Reviews. As a result of those actions, you might supply us with such information as: your name; address and phone number; credit card information; people to whom purchases have been dispatched (including addresses and phone numbers); e-mail addresses of your friends and other people; content of reviews and e-mails to us; personal description and photograph in BodySpace; and financial information.
Automatic Information:
Examples of the information we might collect and analyse include: the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version; and time zone setting, browser plug-in types and versions; operating system and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as best sellers; the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); cookie number; products you viewed or searched for; and any phone number used to call our customer service number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our website for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.
Mobile:
Most mobile devices provide users with the ability to disable location services. Most likely, these controls are located in the device's settings menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or your device manufacturer.
Email Communication:
We collect emails from customers/visitors for the purpose of email promotion from several sources on our website, including when a new customer places an order. The email information is stored in a marketing email system. All of these email communications provide the ability for you to opt out of future email communications through an 'Unsubscribe' link at the bottom of these emails. Placing a second order does not change your previous choice for receipt of promotional emails. You may sign up to receive promotional emails. If you sign up to enter a sweepstakes or contest, you are opted in to receive email communications. If you sign up to receive 'weekly trainer' emails, you are opted in to receive promotional emails. When submitting your information for these purposes, you will see the following message: 'By submitting your email you are agreeing to receive promotional emails from Bodybuilding.com. You may opt out at any time.' We do not sell your email or other contact information to third parties.
Information From Other Sources:
Examples of information we might receive from other sources include: updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising or other services; search results and links, including paid listings (such as Sponsored Links); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.
Co-Branded and Joint Offerings:
We may from time to time offer joint or co-branded content, products and services.
Information You Can Access:
Examples of information you can access easily at Bodybuilding.com include: up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password, communications and personalised advertising preferences); payment settings (including credit-card information and gift certificate, gift card and cheque balances); e-mail notification settings; and Your Profile (including your product reviews and personal profile).
Cookies And Internet Advertising
Visiting BBcom UK's websites with your browser settings adjusted to accept cookies or using Bodybuilding.com devices, mobile apps, or other software tells us that you want to use BBcom UK's products and services and that you consent to our use of cookies and other technologies to provide them to you as described in this notice and in our Privacy Notice. See below for information on how to modify the settings in your device to notify you when you receive a new cookie and disable cookies altogether.
Cookies and How We Use Them
Cookies are unique identifiers that we transfer to your device to enable our systems to recognise your device and to provide features to you. Any reference to 'sites' of BBcom UK includes our Bodybuilding.com websites, devices, mobile apps or other software. For information on the controllers of your personal information, see Controller of Personal Information in our Privacy Notice.
We also use cookies for additional purposes, including:
- Identifying you when you sign-in to our site. This allows us to provide you with product recommendations, display personalised content, and recognise you as a BodySpace member, among other customised features and services we provide.
- Delivering content, including advertisements, relevant to your interests on BBcom UK sites and third-party sites. Our interest-based ads are subject to your preferences as described in the next section.
- Keeping track of your specified preferences. This allows us to honour your likes and dislikes, such as whether or not you would like to see interest-based ads. You may generally exercise your preferences through your BodySpace account.
- Keeping track of items stored in your shopping basket.
- Conducting research and diagnostics to improve Bodybuilding.com's content, products and services.
- Preventing fraudulent activities.
- Improving security.
Cookies allow you to take advantage of some of Bodybuilding.com's essential features.
Cookies and Browser Settings
The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
Internet Advertising
On BBcom UK-owned and operated sites and unaffiliated sites, BBcom UK displays interest-based advertising using information you make available to us when you interact with our sites, content, or services. Interest-based ads, also sometimes referred to as personalised or targeted ads, are displayed to you based on information from activities such as purchasing on our sites, use of devices, apps or software, visiting sites that contain BBcom UK content or ads, interacting with BBcom UK tools or using our payment services.
Like other online ad networks, we use cookies, web beacons (also known as action tags or single-pixel gifs), and other technologies (collectively, 'cookies'). Cookies enable us to learn about what ads you see, what ads you click, and other actions you take on our sites and other sites. This allows us to provide you with more useful and relevant ads. For example, if we know what ads you are shown we can be careful not to show you the same ones repeatedly.
We do not associate your interaction with unaffiliated sites with your identity in providing you with interest-based ads.
We do not provide any personal information to advertisers or to third party sites that display our interest-based ads. However, advertisers and other third-parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalised ad or content are part of the group that the ad or content is directed towards (for example, users in a particular geographical area or users who bought or browsed for whey protein). Also, some third-parties may provide us information about you (such as demographic information or sites where you have been shown ads) from offline and online sources that we may use to provide you more relevant and useful advertising.
Third party advertisers or advertising companies working on their behalf sometimes use technology to serve the advertisements that appear on our sites directly to your browser. They automatically receive your IP address when this happens. They may also use cookies to measure the effectiveness of their advertisements and to personalise advertising content. We do not have access to or control over cookies or other features that advertisers and third party sites may use, and the information practices of these advertisers and third party websites are not covered by our Privacy Notice or this Cookies And Internet Advertising page. Please contact them directly for more information about their privacy practices.
Advertising Preferences
BBcom UK offers you choices about receiving interest-based ads from us. You can choose not to receive interest-based ads from BBcom UK. You will still see ads but they will not be personalized. You may modify the settings in most browsers to notify you when you receive a new cookie and disable cookies altogether.
EU PRIVACY NOTICE
Bodybuilding.com knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes Bodybuilding.com's privacy policy as it applies to your use of Bodybuilding.com’s website and/or mobile applications to the extent you are located in the EEA/UK.
Controllers of Personal Information
Any personal information provided to or collected by Bodybuilding.com is controlled by Bodybuilding.com (UK) Ltd. and Vitalize, LLC (the data controllers and together “Bodybuilding.com”, “we”, “us”, “our”). Bodybuilding.com (UK) Ltd., is at 5 Aldermanbury Square Aldermanbury Square, 13th Floor, London, England, EC2V 7HR, United Kingdom; and Vitalize, LLC is at 9169 W. State Street, #510, Boise, Idaho 83714, U.S.A. Vitalize LLC has appointed European Data Protection Office (EDPO) as it’s GDPR Representative in the EU and UK located at EDPO UK at 8 Northumberland Avenue, London WC2N 5BY, United Kingdom.
What Personal Information About Customers Does Bodybuilding.com Collect?
Information that is Necessary for the Use of the Website and/or Mobile Applications:
- Account Information. When you sign up for a Bodybuilding.com account (or BodySpace account), via our website or mobile applications, we require certain information such as your first and last name, e-mail address, username, and password. If you choose to register by using a third-party account (such as your Facebook account), please see “Information We Collect from Third Parties” below.
- Order Information. When you place an order on our website or sign up for a subscription service, we may request that you provide additional information such as your billing and shipping addresses and phone number.
- Payment Information. To facilitate processing of payments on our website, we require you to provide certain financial information (e.g., your credit card number). We do not store your full credit card number.
Information you Choose to Provide to us:
- Additional Profile Information. You may choose to provide additional information as part of your Bodybuilding.com and/or BodySpace profile, such as gender, first and last name, preferred language, BodySpace username, personal description, photographs, videos, health statistics, health goals, etc. This information in your profile, if you choose to provide it, will be part of your public profile page and will be publicly visible to others.
- Other Information. You may otherwise choose to provide us information when you fill in a form, conduct a search, update or add information to your Bodybuilding.com and/or BodySpace profile, respond to surveys, post to community forums or on product reviews, participate in promotions, or use other features on the Bodybuilding.com platform(s).
- Communications with Bodybuilding.com. When you communicate with Bodybuilding.com via our website or mobile applications (e.g., for customer service inquiries or to report an adverse event in relation to a specific product), we collect information about your communication and any information you choose to provide.
Information we get from your Use of our Platform(s) and Services:
- Usage Information. We collect information about your interactions with our website and mobile applications such as the pages or content you view, your searches, and other actions on Bodybuilding.com’s platform.
- Device Information. We automatically collect device information when you access our website or mobile applications, even if you have not created a Bodybuilding.com account or logged in.
- Location Information. When you use our services, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience for things such as personalized content, language preferences, advertising, or search results. Most mobile devices allow you to control or disable the use of location services. Most likely, these controls are located in the device’s settings menu.
Information we Collect from Third Parties:
- Third-party Services. If you link, connect, or login to your Bodybuilding.com account (desktop or mobile) with a third-party service (e.g., Facebook), the third-party service may send us information such as your registration and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at such third-party service.
- Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third-party service providers and/or partners, and combine it with information we have about you.
How we Use the Information we Collect
We use customer personal information for the following purposes:
- Where in our legitimate business interests: to personalize and continually improve your shopping experience, to provide support and to respond to your requests and enquiries; to update our records and generally maintain your accounts with us; to improve our store and platform; to enable third parties to carry out technical, logistical, or other functions on our behalf; and for the day-to-day running and management of the business.
- Where necessary to manage and perform our contract with you: to handle orders, deliver products and services, process payments, communicate with you about your orders.
- Where necessary to comply with our legal obligations: for fraud prevention and detection, to monitor trends and signals in the context of adverse event reporting, and to comply with applicable laws, regulations or codes of practice.
- With your consent: to contact you to tell you about products and services offered by us as well as other promotions and competitions, which we believe may interest you (including offers on behalf of other businesses) unless you advise us that you do not wish to receive marketing communications from us, and for tailored advertising on third party sites either because of the website you are viewing, or based on your interests which we have inferred from your information.
Your Right to Object - Please note that you have a right to object to processing of your personal information where that processing is carried out for our legitimate interest or for direct marketing purposes.
Where we require your personal data to comply with legal requirements, failure to provide this information means we may not be able to accept you as a customer and/or may be unable to process your purchases.
What About Cookies?
To enable our systems to recognize your device and to provide features to you, we use cookies. For more information about cookies and how we use them, please read our Cookies Policy.
Does Bodybuilding.com Share the Information It Receives?
Information about our customers is an important part of our business and we are not in the business of selling it to others. Bodybuilding.com shares customer information only as described below.
- Affiliated Businesses We Do Not Control: Bodybuilding.com may share aggregated information (i.e., information about our users that we combine so that it no longer identifies or references an individual user) and other anonymized information for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes. We also provide aggregated statistics and insights that help our vendors and partners understand how people are engaging with their content, listings, products, and other content on the Bodybuilding.com Platform(s).
Bodybuilding.com also provides advertisers and product vendors with reports about the kinds of people seeing their ads and how their ads are performing on Bodybuilding.com’s Platform(s); however, we do not share information that personally identifies you (e.g., information such as your name or e-mail address that by itself can be used to contact you or identifies who you are) unless you give us permission. For example, we provide general demographic and interest information to advertisers and/or product vendors (e.g., that an ad or product campaign was seen by a male between the ages of 25 and 34 who lives in Germany and likes gainer protein powders) to help them better understand their audience, including their preferences and wants.
- Third Party Service Providers: Bodybuilding.com uses a variety of third-party service providers to help us provide services related to the Bodybuilding.com Platform(s) and our services. Service providers may be located inside or outside of the European Economic Area (“EEA”). For example, services providers may help us: (i) conduct fraud prevention and risk assessments; (ii) perform product development, maintenance, and debugging; (iii) provide customer service, advertising, payment, and transactional services; (iv) help us track website analytics, such as conversion and traffic metrics; and (v) verify information against public databases.
Bodybuilding.com may need to share your information, including personal information, in order to ensure the adequate performance of our contract with you (e.g., name and billing address to complete a transaction and ship your order).
We enter into confidentiality and data processing terms with third-party service providers to ensure they comply with high levels of confidentiality and best practices in privacy and security standards.
- Promotional Offers: Sometimes we may send offers to selected groups of customers on behalf of other businesses. When we do this, we do not give that business your name and address.
- Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that substantially all of our assets are acquired, customer information will of course be one of the transferred assets.
- Protection of Bodybuilding.com and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of Bodybuilding.com, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personal information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.
- Interaction between Members: Some of Bodybuilding.com’s platform(s) (e.g., BodySpace) allow you to communicate with other platform users via private direct message or other means, in which case Bodybuilding.com will share such communications with the intended recipient.
- Profiles and Public Information: Some of Bodybuilding.com’s platform(s) (e.g., BodySpace, Bodybuilding.com Forums) let you publish information, including personal information, that is visible to the general public. Information you share publicly on Bodybuilding.com’s platform(s) may be indexed through third-party search engines.
- With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
International Transfers of Personal Information
Whenever we transfer personal information to countries outside of the European Economic Area (“EEA”) and/or the UK in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.
Vitalize LLC complies with the EU–US Data Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and the UK. Under the Framework, Vitalize LLC is subject to the Federal Trade Commission's enforcement powers. Vitalize LLC has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Data Privacy Shield Framework, and to view our certification page, please visit https://www.dataprivacyframework.gov/s/.
In compliance with the EU–US Data Privacy Shield Principles, Vitalize LLC commits to resolve complaints about your privacy and our collection or use of your personal information. European Union / UK individuals with inquiries or complaints regarding this privacy policy should first contact Bodybuilding.com at [email protected].
Vitalize LLC has further committed to refer unresolved privacy complaints under the EU-US Data Privacy Shield Framework Principles to the Data Privacy Framework Services, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers for more information and to file a complaint.
Finally, and in certain circumstances, EU/UK individuals may also have the right to invoke binding arbitration before the Privacy Shield Panel. Please see https://www.dataprivacyframework.gov/s/article/C-Pre-Arbitration-Requirements-dpf?tabset-35584=2 for more information on the binding arbitration option.
How Secure is Information About Me?
- We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
- We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
- We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
- It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
- If you hold an account with Bodybuilding.com, we do not delete the data in your account, unless we receive a request from you to do so. You are responsible for the control and time periods for which you retain this data. There are controls in your account where you can delete data.
What About Third-Party Advertisers and Links to Other Web sites?
Our site may include third-party advertising and links to other Web sites for which we have no control over. For more information about third-party advertising at Bodybuilding.com, including personalised or interest-based ads, please read our Cookies Policy.
What are my Rights?
Where certain requirements are fulfilled, you have the right to:
- request access to personal information we hold about you;
- the correction of your personal information when incorrect, out of date or incomplete;
- request that we erase your personal information;
- opt-out of any marketing communications that we may send you and to object to us using / holding your personal information if we have no legitimate reason to do so;
- request that we restrict the processing of your personal information – i.e., we would need to secure and retain the data for your benefit but not otherwise use it;
- withdraw your consent at any time; and
- the portability of personal information – i.e., ask for a copy of your personal information to be provided to you, or a third party, in a digital format
All such requests should be made using the contact details set out below. Please be advised that if you request that your personal information be deleted, you may no longer be able to access or use certain parts of the website. By accessing your account, you may at any time modify or delete personal details.
We will respond to your request in writing, or orally if requested, as soon as practicable and in any event not more than within one month after receipt of your request. In exceptional cases, we may extend this period by two months and we will tell you why. We may request proof of identification to verify your request. For more details in relation to your rights, including how to exercise them, please email us at [email protected].
You also have the right to lodge a complaint about the processing of your personal information with the data protection authority
What Choices Do I Have?
- As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Bodybuilding.com features as BodySpace, Customer Reviews and Forums.
- You can add or update certain information on pages within the website.
- If you do not want to receive marketing or promotional e-mails or similar communications from us, please be sure to opt out of these features. Bodybuilding.com reserves the right to send you legal notices, even if you have opted out of receiving the company’s marketing and promotional e-mails or newsletters.
- We may use personal information that we gather from you to allow third parties to personalize advertisements we display to you, when you allow us to do so.
- The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of Bodybuilding.com's essential features, we recommend that you leave them turned on.
Are Children Allowed to Use Bodybuilding.com?
Use of Bodybuilding.com’s platform(s) is not intended for and may not be used by individuals under the age of 16 if located in the EEA/UK. Bodybuilding.com does not knowingly collect personal data from minors or allow them to register accounts. If it comes to our attention that we have collected personal data from a minor, we may delete this information without notice. If you have reason to believe this has occurred, please contact [email protected] or our Customer Service department.
Conditions of Use, Notices, and Revisions
If you have any concern about privacy at Bodybuilding.com, or you would like to exercise your rights as described above, please e-mail us at [email protected] .
Our business changes constantly and our Privacy Notice and the Conditions of Use and Sale will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
For residents of the EEA who wish to exercise their rights under the General Data Protection Regulation (GDPR), please use the button below to launch our web form to submit a request and we will respond as soon as possible. Thank you!
If you are a resident of the EEA and looking to exercise your rights under the California Consumer Privacy Act (CCPA), please visit our CCPA Rights Help Page.
For residents of the EEA who wish to exercise their rights under the General Data Protection Regulation (GDPR), please use the button below to launch our web form to submit a request and we will respond as soon as possible. Thank you!
If you are a resident of the EEA and looking to exercise your rights under the California Consumer Privacy Act (CCPA), please visit our CCPA Rights Help Page.
Defined Terms
Capitalized terms used, but not defined in this Consent Agreement, have the meaning given in the BodyFit Terms & Conditions or the Subscribe & Gain Terms & Conditions, as applicable.
Authorization
When you store your card for future transactions initiated by Vitalize, LLC dba Bodybuilding.com (“Bodybuilding.com”), for example, monthly subscription renewals, then Bodybuilding.com may make a temporary authorization on your card to verify it. This is an authorization only and NOT a charge. Your bank may inform you of the authorization.
Subscription and Recurring Membership Fees
If you have elected to enroll in Bodybuilding.com’s subscription programs, including its BodyFit or Subscribe & Gain programs, you authorize Bodybuilding.com and its payment processing contractors or agents to store and automatically charge your stored Payment Method for the then-applicable subscription membership fee on a recurring basis, depending on the subscription program you enroll in, until you cancel.
You can check your renewal date or cancel anytime via your “My Account” page.
Free Trials and Promotions
Bodybuilding.com may offer a number of different membership plans, including special promotional plans, promotional pricing, free trial periods, or membership models. Some membership plans may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you. Upon expiration of any free trial, discount, or other promotional period as communicated to you at the time you sign up, your account will automatically roll over to the subscription membership model (for BodyFit) or the regular retail price of the product (for Subscribe & Gain) you selected when you signed up at the then-applicable membership rate and/or price. If you cancel your subscription and then reactivate it, the discount or promotional pricing applied may not be the same discount in effect at the time of cancellation.
IF YOU HAVE ENROLLED IN BODYFIT, YOU MUST CANCEL ANY FREE/PROMOTIONAL MEMBERSHIP PRIOR TO THE EXPIRATION OF THE FREE/PROMOTIONAL TRIAL PERIOD TO AVOID BEING CHARGED AUTOMATICALLY FOR A FULL MEMBERSHIP WHICH WILL THEN BE SUBJECT TO AUTO-RENEWAL.
IF YOU HAVE ENROLLED IN SUBSCRIBE & GAIN, YOU MUST CANCEL YOUR SUBSCRIPTION ORDER PRIOR TO THE DATE OF FULFILLMENT TO AVOID BEING CHARGED THE THEN-APPLICABLE RENEWAL PRICE.
Automatic Renewal
All subscription membership models automatically renew upon expiration of the applicable subscription term. The applicable subscription term will be communicated to you at the time you sign up for a subscription membership. Additionally, you can always view your active subscriptions, renewal date(s), and billing amount(s) via your “My Account” page.
Refunds and Exchange Rates
BodyFit subscription membership fees are pre-paid in full and are non-refundable once paid. There is no pro-rata refund if your membership is cancelled prior to the end of the term except if offered in our sole discretion. If you are located in the EU, by purchasing a subscription membership, you expressly waive your right to cancel your membership within the fourteen (14) day right-to-cancel under the Consumer Rights Directive and similar country-specific regulations, such as the UK Consumer Rights Act.
Any orders completed via Subscribe & Gain are subject to Bodybuilding.com’s Return Policy.
Bodybuilding.com reserves the right to charge and process any membership fees in US dollars. Bodybuilding.com may offer different membership terms to different clients, and the fees for membership may vary. Additionally, prices may vary based on exchange rates and your financial institution. Bodybuilding.com does not charge currency exchange fees, however, your financial institution may. Please consult with your financial institution for more information. Taxes may apply to the BodyFit membership fee or the Subscribe & Gain transactions.
BodyFit Membership Price Changes
When you purchase a subscription membership, you will initially be charged at the rate applicable at the time you subscribed. If the price of the subscription membership increases later, Bodybuilding.com will notify you prior to any increase. The increase will apply to the next payment due from you after the notice, provided that you have been given at least thirty (30) days’ prior notice before the charge is made. If you are given less than thirty (30) days’ prior notice, the price increase will not apply until the first payment date following expiration of the thirty (30) day period after your receipt of the price increase notification.
Electronic Communication Consent
You consent to receive all notices, disclosures, documents, and communications (“Communications”) from Bodybuilding.com pertaining to this authorization (including changes to this authorization), in electronic form to your email address of record. If your email address changes, you agree to promptly provide us with an updated email address by going to “My Account” or by calling 1-866-236-8417.
Certification/Cancellation
You certify you are the owner of the Payment Method and you have the authority to authorize storage of and charges to the Payment Method you provided. This authorization shall remain in effect until it is canceled by you, your bank, or Bodybuilding.com.
IF YOU WISH TO CANCEL YOUR MEMBERSHIP IN OUR SUBSCRIPTION PROGRAMS, you may cancel your subscription auto renewal at any time before your Renewal Date by going to the “My Account” page and following the instructions for cancelling your auto renewing subscription, by live-chatting with one of our customer service representatives at www.bodybuilding.com, by sending an email to [email protected], or by calling 1-866-236-8417.
If your BodyFit membership was purchased through a Bodybuilding.com mobile application in either the Apple App Store or the Google Play Store, please refer to the applicable store's terms for subscription management and cancellation or adjust your membership preferences in your Google and/or Apple account settings. If you cancel, you will not be charged on your Renewal Date but your membership will continue until your Renewal Date. You may access a copy of this Consent Agreement by going to “My Account” or by calling 1-866-236-8417. Bodybuilding.com is located at 9169 W. State Street, #510, Boise, Idaho 83714.
Shipping Support
Dropship items are purchased through Bodybuilding.com and shipped directly from the vendor. All dropship purchases are indicated throughout the checkout process. Depending on the vendor, it takes 3-7 business days for a package to deliver.
For a better estimated delivery date, once an order ships, you’ll get a tracking confirmation email.
We ship to all valid APO, FPO, or DPO military addresses. When placing your order, make sure to check out from the U.S. store and not the country store associated with your deployment location.
Due to heightened security, only limited tracking information is available on military orders, and we are unable to track parcels after they leave the United States. Most military packages are delivered within 3-8 business days. However, depending on location and other external factors, including military inspection, some orders may experience additional delays.
When shipping to an APO, FPO, or DPO address, use the following format when completing your shipping address:
Example:
John Smith |
Address Line 1 |
Address Line 2 (if applicable) |
APO, AP 91645-0000 (zip code) |
USA |
Note:
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Shipping rates vary depending on the method selected and weight of the order. To calculate the exact cost of shipping for your order, place the items you'd like to order in your shopping cart, and the estimated shipping rates will be shown on the final checkout screen and automatically calculated or updated each time an item or quantity is adjusted.
If you are within the United States and want to learn more about how to get free shipping, please visit the Free Shipping section.
We own and operate fulfillment centers throughout the United States, so we can pack and ship your orders quickly. Partnerships with national and regional couriers allow us to offer several shipping options.
US Shipping Options
Economy | Usually the least expensive option. |
Standard | Usually the best option for heavy shipments, such as large tubs of protein. |
Two Business Day Delivery | Orders must be placed Monday – Friday by 2:00 p.m. EST, and items must be in-stock at one of our U.S. warehouses. |
One Business Day Delivery | Orders must be placed Monday – Friday by 2:00 p.m. EST, and items must be in-stock at one of our U.S. warehouses. |
Military | This is the only shipping option available for APO, FPO, or DPO military mailing addresses. Delivery date is displayed during checkout. Monday through Friday delivery only. |
Below is a list of our shipping partners.
|
Carrier Name | Contact Information | Shipping Information |
FedEx | 1-800-GO-FEDEX | Delivers everywhere in the United States except Hawaii. |
USPS | 1-800-275-8777 | Delivers to P.O. Boxes anywhere in the United States. |
OnTrac | 1-800-334-5000 | Delivers to WA, OR, ID, NV, UT, CA, AZ, CO |
Lasership | 1-804-414-2590 | Delivers to ME, VT, NH, MA, CT, NY, MI, PA, IN, OH, WV, KY, VA, NC, SC, GA, AL, FL, RI, NJ, DE, DC |
We ship to P.O. Boxes with no problem! When you enter your shipping address, our system automatically selects the correct shipping option to get your order delivered directly to the Post Office box specified.
Bodybuilding.com's free shipping lets you save even more on your purchase. Learn more about how to qualify for free shipping and any potential restrictions below.
Note:If you're using discounts or promotions for your order, please pay close attention to the order subtotal and make sure you meet the free shipping threshold. |
How to get free shipping
To qualify for free shipping, your order’s subtotal must exceed the minimum order value requirement. Our minimum order value requirement may differ depending on the delivery destination.
Please note, free shipping is not available for all countries due to country-specific shipping limitations.
Why free shipping may not be available
Free shipping may not be eligible due to certain restrictions. All shipping methods have restrictions on order weight, order price, item type, and delivery address. Below are three examples where free shipping is not available due to restrictions.
- Cannot be used when orders are shipped directly from supplier and not fulfilled from Bodybuilding.com fulfillment centers.
- BodyFit members outside the US are not eligible for free shipping. To learn more visit our Bodyfit Terms and Conditions.
When orders get to customs, they will often times request a commercial invoice from you. To receive that, please email [email protected] with your order number. Once this is completed, our team will be able to get you the invoice to send to customs!
Our teams have been working behind the scenes improving our services and support systems to better serve our BBCOM Family. We understand the confusion with receiving information about shipping to certain areas.
FAQ's
- Will I receive my order I already placed?
- Yes, all orders placed before Monday November 22nd at 11:59 PM MST will be fulfilled
- Will I still be able to use the site for articles?
- Yes, the site will be available for all articles
- Can I order from a different country store and ship to my country?
- No, we will only be shipping to US, Canada, UK, and Australian addresses after 12:01 AM MST November 22nd.
- Will I still have forum access?
- Yes, you will still be able to access the forums and Bodyspace
- Will I still have BodyFit?
- Yes, you will still be able to purchase and use BodyFit through the site or app.
Because we use numerous shipping couriers, all of which have different policies and procedures, aspects like tracking visibility will vary, especially when it comes to the weight of the package. However, you’ll always get a tracking confirmation e-mail on any order placed.
Please note that not all couriers ship to all countries, so choices may be limited. The best way to see your shipping options is to construct a cart and proceed to the final checkout screen - you’ll be able to view all methods and timeframes available.
Tracking Visibility based on Courier:
DHL: Packages that weight over 4.4 pounds will have full tracking visibility, including local tracking in your country since a local tracking number is assigned separately on your original, DHL tracking confirmation page.
Packages that weight under 4.4 pounds are not assigned a local tracking number, and general tracking tends to be limited once a package leaves our warehouse.
In both cases, do not be alarmed if tracking shows minimal updates - packages are only scanned a few times as they travel to your country’s point of origin, which us customs, so it’s common to see messages that indicate the parcel is still in the United States days after an order has been placed.
FedEx: Regardless of the weight, tracking shows full visibility.
DPD: Regardless of weight, tracking shows full visibility.
***Additional Information:
Please note that it may take between 3-8 business days (Monday – Friday) for any initial tracking updates to appear. This is because your order must pass through different shipping hubs before the online tracking system is updated.
If you have yet to receive a tracking confirmation email, please contact our Customer Service department, and we will review the status of your parcel.
If we’re unable to cancel the order, we will provide you with further options. Order adjustments and cancellations vary from country to country.
We have worked hard to find the best possible shipping methods to our friends in the European Union. We continue to receive great feedback from our EU customers who appreciate our fast and reliable international shipping.
To provide the fastest service with no additional duties or delivery charges, orders cannot exceed €146 or $165 USD.
We currently offer the following shipping options to the EU:
DHL Standard (3-7 business days): Delivered by DHL and VAT is collected at checkout.
Federal Express International (3-5 Business Days): Full tracking available and VAT is collected at checkout.
Frequently Asked Questions
Do You Offer Free Shipping To The EU?
Unfortunately, we do not offer free shipping. Shipping charges will be based upon the weight of the products ordered. Please keep in mind that we will allow a maximum order value (cost of products plus shipping) of €146 or $165 USD. This keeps the order value below the duty threshold charged at importation. The standard 20% VAT (sales tax) will display on the final checkout page after you enter your shipping and billing information. There will be no additional charges at the time of delivery. To learn more about VAT, please see, Duties and Taxes.
Note: International customers are responsible for ensuring that the products ordered can be lawfully imported to your country. When ordering from Bodybuilding.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. If you refuse the shipment because an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return, and in extreme circumstances can take as long as one year.
Because we ship to numerous countries, shipping carriers and shipping timeframes vary based on the destination. The best way to see your shipping options is to create a shopping cart and proceed to the final checkout screen. At this point, you will be able to view all shipping methods and timeframes available.
Duties and taxes are different in every country and many factors play a role in determining if they need to be paid. Orders shipped to countries outside of the United States may be subject to import taxes and customs duties levied by the destination country. From our experience, most foreign customers are not charged when they receive the shipment, however, any additional charges for customs clearance must be paid by the recipient. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information.
If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return, and in extreme circumstances can take as long as one year.
In accordance with the laws governing members of the E.U., Bodybuilding.com is obligated to charge Value Added Tax (VAT) on all orders delivered to some EU member states. We currently service the following countries in the European Union and work hard to provide quick and cheap delivery options:
Australia** | Austria** | Finland | Italy | Poland** | Sweden** | Belgium |
France** | Latvia** | Portugal** | United Kingdom* | Bulgaria** | Germany | Lithuania** |
Romania** | Czechia** | Greece | Luxembourg** | Slovakia** | Denmark** | Hungary** |
Malta | Slovenia** | Estonia** | Ireland** | Italy** | Netherlands | Spain |
In accordance with the laws governing members of the E.U., Bodybuilding.com is obligated to charge Value Added Tax (VAT) on all orders delivered to some E.U. member states.
In Canada, tax is charged on all sales and is listed separately in the cart so you know exactly what charges are associated with your purchase. Many factors can change between the time you place an order and the time your order is shipped, which could affect the calculation of taxes. Therefore, the amount appearing on your order as 'Estimated Tax' can differ from the taxes ultimately charged when your order ships.
Shipping Information
- We offer a $16.25 flat rate shipping option, for any sized order shipping to Canada.
- Standard (2-6 Business Days): This service is ground-based and 100% traceable from the time it leaves our warehouse until it arrives at your door. Timeframes can vary from two to six business days based on the province of the recipient.
Note:
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When you are shopping in our U.S. store, you have the option to add any item to your shopping cart. However, when you enter your address, select your shipping country, and an error message displays, the flagged item has known import restrictions to your country and will not be allowed through customs.
Due to regulations put in place by the local customs department in some countries, we may not be able to ship all items available in our U.S. store to your location. To help you determine what can or cannot be shipped to you, we created a store specific to your country. The country specific store contains only products available to be shipped directly to you and removes the uncertainty.
Regulations are different in every country, and though they change often, we do our best to keep up with them and update your store as soon as we know of a new restriction. We try not to ship products that are restricted in your country to prevent you from losing out on the item and money, however the responsibility falls on you, the customer, to ensure the products ordered are not seized by customs.
Note: Canada prohibits the importation of more than a 90 day supply of certain dietary supplements (natural health products) within a single order and you may see this restriction reflected in your cart. |
Unfortunately, due to circumstances outside of our control, some international orders are stopped by the customs agency in your country.
Please be aware that some orders may have longer transit times due to air freight delay, customs hold or other situations beyond Bodybuilding.com's control.
Note: International customers are responsible for ensuring the products ordered can be lawfully imported to your country. When ordering from Bodybuilding.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of the United States may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country. From our experience, most foreign customers are not charged when they receive the shipment, however, any additional charges for customs clearance must be paid by the recipient. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information. If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. If the order is returned or rejected, packages returned by customs can sometimes take a very long time to return, and in extreme circumstances can take as long as one year. |
Please read our full disclaimer when shipping internationally:
"We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.
Since the laws are different in every country (and change often), we maintain an extensive database of known product restrictions. To make ordering easier for you, your country store and the shopping cart will enforce these known restrictions to prevent you from accidentally ordering a product we know to have issues with your customs department. The responsibility is yours to check with your country's customs office to verify that your products can clear customs.
We will do our part and follow the exact directions in your order. We will ship your order to the exact address that you provided. Please keep in mind that once an order has shipped, we cannot change the address information on an international order, and errors here could cause a delivery delay or rejection. We will give you the best service and ship it very quickly at the rates that we have agreed to on our site - you pay actual shipping charges based on the weight of the package. If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition. The vast majority of orders make it through customs without any problems, and most orders that are stopped are automatically returned to us. You may be responsible for any return shipping charges, in accordance with your local regulations."
By ordering from Bodybuilding.com, you are stating that you agree to the above disclaimer. While we rarely have problems with international shipments, if there is a problem with your order, we will work hard to find a solution as quickly as possible.
Shipping rates vary depending on the method selected and weight of the order. To calculate the exact cost of shipping for your order, place the items you'd like to order in your shopping cart, and the estimated shipping rates will be shown on the final checkout screen and automatically calculated or updated each time an item or quantity is adjusted.
If you are within the United States and want to learn more about how to get free shipping, please visit the Free Shipping section.
Tip: Make sure you have selected your preferred shop location for accurate shipping rates in cart. |
Shopping Basics
We are excited to offer a discount to our US based military and first responders for 10% off on our site as a thank you for your service!
To receive this discount, please follow this link and get verified with ID.me to receive your coupon code
If an item is out-of-stock, it displays a status of "On Backorder" on the product page next to the Order button, or listed in the shopping cart. Even if a product is labeled "On Backorder" in our store, it is still available for order and most items are replenished within only a few days. We'll notify you by email within 24 hours of your purchase any time items are unavailable.
If all of the items in your order are on backorder, nothing will be shipped until all of the items are back in-stock. Once the items return to inventory, your order will be packaged and shipped, and you will receive a second email to alert you of the shipment.
When only some items in your order are on backorder, the available items are shipped right away. As soon as they become available, the backordered items are shipped separately at no extra cost to you.
If you'd prefer not to wait for an item to return to inventory, you are welcome to cancel the backordered item by contacting our Customer Service Department.
In very rare situations, orders for products that have been on backorder for more than 25 days are automatically canceled and an email notification is sent.
Note:When shipping internationally, due to customs regulations, we cannot partially ship international orders. Due to inventory levels at specific warehouse locations, sometimes an item can display as in-stock, but then display "on backorder" after an order is placed. When this happens and you'd like to cancel the backordered item for something else, please contact our Customer Service Department. |
Can't find the product you are looking for?It may have been discontinued or it may no longer be allowed for import into your country. The good news is that we offer tons of products ensuring that customers can always find similar products to meet your fitness goals. |
On rare occasions, manufacturers discontinue one of their products or we may stop selling it on our site. Once an item has been discontinued, we remove it from the site before inventory runs out. When a discontinued item is ordered before we get it removed from the site, we'll notify you by email within 24 hours.
Upon receiving notification of a discontinued item, please contact our Customer Service Department for more information on your options, including a refund or product swap details.
We won’t be beat on price.
Bodybuilding.com is committed to giving you the best prices on supplements. If you find an identical item for less anywhere else, we’ll match it.
We'll match the product prices of qualifying online competitors for immediately available products.
How it works
If you find a current lower price on an identical product from a qualifying online retailer, connect with us via Bodybuilding.com live chat to price match. Best Price Promise products must be immediately available to ship.
You can also call 1-223-BODYFIT (1-223-263-9348) for a Bodybuilding.com price match request.
We’ll match these qualifying online retailers: GNC, Vitamin Shoppe, Muscle & Strength, iHerb, Amazon and Wal-Mart.
Best Price Promise policy details
What is considered an online retail competitor?
An online retail competitor for store purchases includes online retail competitors located in the same market of Bodybuilding.com. Online retail competitors don’t include auction sites or third-party marketplace sellers. Bodybuilding.com Customer Care must be able to successfully validate the price from the qualifying online competitor’s website in order to complete the price match. If the price can’t be validated, Bodybuilding.com may decline to price match.
Are there any prices Bodybuilding.com won’t match?
Our Best Price Promise policy doesn’t apply to certain brands; shipped from supplier (indicated in cart), and discontinued or clearance. Also, Bodybuilding.com will not match a competitor’s Buy 1, Get 1 offers, specific one-time only promotions, bundle offers or advertising/pricing errors. Can’t be combined with any other Bodybuilding.com offer, promotion, discount or coupon.
What qualifies as ‘proof’ of price?
Present the qualifying online retailer’s website address. Bodybuilding.com Customer Care will then review and verify the price match.
Price match will be on a product-to-product basis excluding shipping and delivery fees. The price we will match is the product price.
Does an item have to be in stock to receive a price match?
Competitor items must be in stock on the qualifying online retailer’s website at the time a price match is requested. Bodybuilding.com can’t honor a price match request if items are out of stock from online competitors' store at the time of the request.
How does the Best Price Promise apply to coupons?
Bodybuilding.com does not match competitors' coupons. Customers can either use a coupon or price match to a lower price, but not both.
We do not allow coupons to be used on a product that has a price match.
Do you match a price below your cost on a product?
Yes. The price match requested must be the same brand, current version, serving size, weight and flavor.
Can I apply the price match to a purchase of a large quantity of items?
Bodybuilding.com reserves the right to limit requests to reasonable quantities. If you’re looking to buy a significant quantity of a specific item, please contact us to see if a volume discount is available.
Bodybuilding.com’s Best Price Promise Exclusions:
Marketplace vendors and 3rd party sellers are not eligible for price match. Only items that are shipped and sold by Amazon are eligible for price match.
Pricing only available to select groups of customers including membership-based clubs, rewards/loyalty programs or auction sites.
Best Price Promise can’t be combined with any other Bodybuilding.com offer, promotion, discount or coupon.
Bodybuilding.com will not match a competitor’s Buy 1, Get 1 offers, specific one-time only promotions or bundle offers.
Items that ship directly from the supplier (indicated in the cart).
Advertisement/ typographical errors on competitor's website.
Any retailer not explicitly stated in the qualifying online retailer list.
Best Price Promise is not eligible for orders shipping outside of the U.S.
Bodybuilding.com reserves the right to limit requests to reasonable quantities.
These Subscribe & Gain™ terms and conditions (“Terms”) are between you and Vitalize, LLC dba Bodybuilding.com (“Bodybuilding.com) and govern your and Bodybuilding.com’s rights and obligations. Please note that your use of the Bodybuilding.com website and mobile applications are also governed by other terms and conditions, including your Consent Agreement with Bodybuilding.com for stored payment credentials (which can be found in the “My Account” section of our website), Bodybuilding.com’s Terms of Use and Privacy Policy, as well as any other applicable terms, conditions, limitations, promotional offers, and requirements on the Bodybuilding.com website or mobile applications, all of which (as changed over time) are incorporated into these Terms and constitute the entire agreement between you and Bodybuilding.com related to the Subscribe & Gain™ program.
Please read these Terms carefully. Subscribe & Gain™ orders automatically renew until cancelled by you. By placing an order through Subscribe & Gain™, you accept these Terms, including the arbitration agreement and class action waiver described below to resolve any disputes with Bodybuilding.com related to the Subscribe & Gain™ program.
- CHANGES TO THESE TERMS
We may, in our sole discretion, change these Terms or any aspect of the Subscribe & Gain™ program at any time and for any reason, including any provision that is found invalid, void, or unenforceable. When we make material changes to these Terms, we’ll provide you with notice as appropriate under the circumstances, for example, by displaying a prominent notice or by sending you an e-mail. YOUR CONTINUED PARTICIPATION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTION.
- ELIGIBLE PURCHASES AND SUBSCRIPTION OPTIONS
Subscribe & Gain™ benefits are limited to items displaying the Subscribe & Gain™ offer message. Subscribe & Gain™ is only available to customers shipping to addresses in the United States. Your participation in the Subscribe & Gain™ program is personal to you, and you may not assign or transfer your subscription or any of the benefits to any third-party without Bodybuilding.com’s authorization.
Subscribe & Gain™ discounts and any Subscribe & Gain™ limited time special subscription promotions in effect apply only to eligible items displaying the offer message on the Subscribe & Gain™ item, and then only if you select the Subscribe & Gain™ delivery method. Subscriptions are good while supplies last.
Subscribe & Gain™ orders may be refilled on a 30, 45, 60, or 90-day basis, based on your selection at the time of signing up for your Subscribe & Gain™ product subscription.
All returns under Subscribe & Gain™ are subject to the Bodybuilding.com Returns Policy.
- BENEFITS
The Subscribe & Gain™ benefits discussed on the Subscribe & Gain™ Frequently Asked Questions page are part of these Terms. Bodybuilding.com reserves the right to change the Subscribe & Gain™ benefits, including the discount amounts and eligibility used to determine discount amounts, at any time and in our sole discretion. All changes will apply to future orders, including for current subscriptions.
Some offer details may change as you receive deliveries over time (for example, price, taxes, availability, and shipping charges). Your Subscribe & Gain™ subscription will automatically create a new order according to your chosen delivery schedule until you cancel.
- PRICING; DISCOUNTS AND PROMOTIONS
Initial Subscribe & Gain™ orders are at the price of the item as-advertised on the Bodybuilding.com site, including any applicable promotions or discounts. Special limited time subscription promotions only apply during their effective dates. Prices for products purchased at a promotional price (for example, 20% off) are only applicable to the order specific to such promotion and do not necessarily apply to future subscription orders.
Prices for recurring subscription orders are determined via a fourteen (14) day lookback period from the next-scheduled shipment date for each qualifying Subscribe & Gain™ item (the “Lookback Period”). This means you will be charged the lowest price of your Subscribe & Gain™ item during the fourteen (14) days prior to the date the Subscribe & Gain™ item or items ship, taking into account any applicable promotions and discounts. BodyFit members will also receive their respective discounts in addition.
Notwithstanding the above, in the case of items that are subject to a “Buy One, Get One” promotion, the following terms apply:
Promotion Discount You Receive on Subscribe & Gain™ Order Promotions which are “Buy One, Get One 50% Off” or less You receive the applicable discount on all units Promotions which are greater than “Buy One, Get One 50%”
Example: Buy One, Get One 75% Off or
Buy One, Get One FreeYou receive 25% off each unit
You will receive a notification at least five (5) days prior to the shipment date for your Subscribe & Gain™ order along with the renewal price of your Subscribe & Gain™ items. However, if your items are advertised on Bodybuilding.com at a lower price during the five (5) days between the time you receive your renewal notice and the time the item ships, we will charge you the lower price for such items, but never a higher price than what is displayed in your renewal notice e-mail. - BILLING AND CANCELLATION
5.1. Charges. The total cost charged to your Payment Method for each Subscribe & Gain™ order will be the lowest cost of the item during the Lookback Period less the Subscribe & Gain™ discount, plus any applicable sales tax and shipping costs (for orders less than $30.00 USD). BodyFit members’ orders will continue to ship free for any Subscribe & Gain™ items. Bodybuilding.com store credit balances on your Bodybuilding.com customer account may not be applied toward the balance of your order for Subscribe & Gain™ items.
5.2. Payment Methods. The charge for each Subscribe & Gain™ item shipment will be billed to the Payment Method used to create your subscription or as otherwise directed by you (“Payment Method”). If we are unable to completeyour Subscribe & Gain™ order with the payment method you used to create your subscription, you authorize us to update your subscription with another payment method in your account and to charge the payment method for your Subscribe & Gain™ order.
5.3. Updating Payment Methods. You can update your Payment Method(s) by going to the “My Account” page. In order to update your Payment Method for the Subscribe & Gain™ program, you will need to cancel your Subscribe & Gain™ subscription and re-enroll in Subscribe & Gain™ with your preferred Payment Method. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorize us to continue to charge the applicable Payment Method(s).
5.4. Cancellation. Your subscription will remain in effect until it is cancelled. You must affirmatively cancel your subscription AT LEAST FORTY-EIGHT (48) HOURS PRIOR TO YOUR renewal date or your subscription will automatically renew and the applicable payment method you provided to us at the time of your initial purchase and enrollment in the Subscribe & Gain™ program will be charged. You can cancel your subscription via the “Manage Subscribe & Gain™” page. If you cancel your subscription and then reactivate it, the discount applied to any Subscribe & Gain™ item may not be the same discount in effect at the time of cancellation. If the Subscribe & Gain™ discount percentage for such Subscribe & Gain™ item changes, the new discount will be applied to your future shipments of that item.
5.5. Skipping Subscriptions, Pausing Subscriptions, or Changing Delivery Date. You may skip your deliveries, pause your subscription, or change your delivery date at any time by visiting the “Manage Subscribe & Gain™” page.
- TERMINATION BY BODYBUILDING.COM
We may, in our sole discretion, terminate your subscriptions at any time without notice. If we do so, you will only be charged for orders that have been shipped to you.
- CONSENT TO RECEIVE COMMUNICATIONS
By submitting an order via the Subscribe & Gain™ program, you agree (or, if you are a minor, your parent or legal guardian must agree) to receive advertising, marketing materials, and other communications from Bodybuilding.com at the e-mail address with which you place your order. You may unsubscribe from receiving marketing emails at any time by clicking the “unsubscribe” link contained in the email footer or by contacting our Customer Service department by e-mailing [email protected].
- DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
All sales via the Subscribe & Gain™ program are subject to Bodybuilding.com’s Conditions of Sale, including all disclaimers of representations and warranties and any limitations of liability.
- DISPUTE RESOLUTION
Dispute resolution regarding the Subscribe & Gain™ program is subject Bodybuilding.com’s Conditions of Sale. Any and all disputes, claim, or causes of action arising from or related to your purchase, the products, your Subscribe & Gain™ subscription, or product consumption will be resolved through binding arbitration in Boise, Idaho in accordance with the rules of the American Arbitration Association. Arbitration of a dispute, claim, or cause of action shall be in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. These Terms are governed by and will be interpreted in accordance with the laws of the State of Idaho, without giving effect to any choice or conflict of law provision. You agree to jurisdiction in Idaho and you will initiate any claim in connection with the Subscribe & Gain™ program or these Terms in Ada County, Idaho.
Most but not all products on our site, qualify for Subscribe & Gain™. There is no guessing involved, though, as any eligible items are clearly marked as “Subscribe & Gain™” products, and will allow you to select refill subscription options.
All Subscribe & Gain™ orders require a credit or debit card payment.
Alternative payment forms, such as PayPal, Amazon Pay, gift cards, and store credit, are not accepted at this time.
Yes!
To do so, you must be logged into your Bodybuilding.com account. Visit the item’s page you wish to add to your order, and find the "Add this to my order on:" button. When you click this button, you will have the option to add the item as a one-time only add-on to your next order or as a recurring subscription item.
Subscription items that have the same order date, shipping address, billing address and payment method will ship as one order. If you have more than one Subscribe & Gain™ item and want the items to ship in the same order, simply visit "Subscribe & Gain™" section of your Bodybuilding.com account and change the next order dates to be the same.
Also, confirm all orders are going to the same shipping address and have the same billing address and payment method.
Orders will be shipped to you within 24 hours of your next scheduled order date.
You can view and modify the next order date for an individual item under the "Upcoming Orders" section of your "Subscribe & Gain™" account.
To review or modify your Subscribe & Gain™ account information, visit "Subscribe & Gain™" located within your Bodybuilding.com account. You can view and change your shipping address. Currently we are unable to update payment methods for existing subscriptions. To change your preferred payment method, please cancel your current your subscription, update your card information as your normally would under "My Account," and simply start a new subscription with your updated payment method.
Please remember to press "Save Changes" and verify that your updated information saved successfully. We kindly ask that you allow up to 48 hours for modifications or cancellations to be processed.
It’s easy to cancel a subscription, and there is never a commitment to continue.
Changes to orders can be made up to 48 hours before the next scheduled shipment date. To cancel a Subscribe & Gain™ item, please visit the "Upcoming Shipments" section within your Bodybuilding.com account and click the "Cancel Subscription" button for the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve selected "Cancel," your subscription will be cancelled and no future orders will be placed. You will receive an email notification confirming this.
You may reactivate your subscription at any time from the "Inactive Subscriptions" section of your "Subscribe & Gain™" account.
To change your next order date, please visit the "Subscribe & Gain™" section within your Bodybuilding.com account and click the "Change Shipment Date" button to select a new date for your order. This will change the order date for the entire subscription order, as well as any future orders.
Once you’ve subscribed, it’s easy to manage your orders.
Visit the "Subscribe & Gain™" page located in your Bodybuilding.com account to change your next order date, skip an order, change your selected frequency, pause a subscription, or cancel a subscription.
Please make any changes at least 48 hours in advance of your upcoming shipment, and allow up to 24 hours for modifications or cancellations to be processed.
After you join, you will receive an email confirming your Subscribe & Gain™ subscription. This email will include a link to access the "Subscribe & Gain™" section of your Bodybuilding.com account where you can manage your future orders, subscription items, and account information.
Your Subscribe & Gain™ orders will be placed automatically according to your selected frequency, and you will only be billed on the day the order is shipped. Prior to each order, we will send you an email reminder. You will also receive email notifications regarding other important information related to your subscription, such as confirmation for when an order is placed successfully or notification of any necessary changes to your shipment.
Subscribe & Gain™ saves you money on the products you love to fuel your workouts. We’ve provided three ways to save with Subscribe & Gain™!
- Your initial order will receive the price as advertised including any exciting promotions that may be running at the time.
- Receive Free Shipping on Subscribe & Gain™ orders over $30 USD.
- Receive 5% discount off each order
- Active BodyFit® members will additionally receive a 10% store discount on their first Subscribe & Gain™ order, as well as any recurring orders.
- Customers who are eligible for discounts using ID.me may still benefit from the discount on your first order, but not for any recurring orders.
Subscribe & Gain™ is the most convenient way for you to get the products you enjoy delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency.
The service is easy to use and customizable to work around your supplement regimen, so you can make changes whenever you need. Just tell us how often you want your products (every 30, 45, 60, or 90 days), and we will take it from there. Plus, you will receive free standard shipping with orders over $30! You always have complete control over your Subscribe & Gain™ orders, and we will send you an email reminder five days before each order ships.
You can change your delivery frequency, next order date, or quantity anytime by visiting "Subscribe & Gain™" located within your Bodybuilding.com account. Changes to or cancellations of orders can be made up to 48 hours before the next-scheduled shipment date.
Subscribe & Gain™ is the best way to ensure you don’t run out of your favorite supplements to help you stay focused on your training. Continue making gains with a steady supply of your favorite products automatically delivered straight to your door. Replenish and relax.
Plus, enjoy exclusive discounts and perks that are only available to Subscribe & Gain™ members, such as 5% off and free shipping over $30
Joining Subscribe & Gain™ is simple. When adding a product to your cart from the product page, choose the Subscribe & Gain™ option and select your desired frequency.
You can also set up a product for subscription from the cart — again, just select your desired frequency and check out as usual.