Within minutes of submitting your order, our warehouse is already picking and packing your items.
If your order has not yet shipped, please contact our Customer Service department, and we’ll attempt to cancel your order.
If your order has already shipped, we'll contact the courier to process a reroute. Please note that sometimes a reroute may not be possible (ex: package is already out for delivery).
If we are unable to process a reroute or cancel the order, most of the time orders delivered to the wrong location are returned. Unfortunately, the return shipping process may take a while, especially for international orders.
Once the order has returned and processed, you'll be notified by email immediately and given the option to have the order reshipped to the corrected address, however you'll be charged a shipping fee for the new order. If you decide you don't want the order reshipped, we can issue a refund for the cost of the products, but cannot refund the shipping fees.
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